Aspen A.
Google
Deeply concerning: I posted the following review which was rather unflattering to the hotel and they posted a response (below) in an attempt by to discredit me rather than addressing any issues with their building. Beware of staying here.
I found this hotel to be quite a disappointment. I was in Montreal for a conference. I purposely booked at a local hotel instead of the conference hotel so I could support a local business. It was my first trip away from my three children under 5 in over two years. I was looking forward to SLEEP. As a woman traveling alone I requested an upper floor room just to feel a little safer. I was given a ground floor room. My room faced a gross parking lot alley with dumpsters (see photo). This empty lot was a place where people congregated to smoke and shout at one another late into the night. My room, 107, was also across from two lobby bathrooms which were backed up and constantly being plunged throughout my stay (see photo). It caused my room to reek of awful bathroom smells. The sheets on my bed had rips in them and the carpet was so stained I never walked around barefoot. I did kneel down to open my suitcase and being that close to the floor smelled awful. Next to my room were two office doors that were constantly open and filled to the brim with rummage and storage (see photo). It felt like I was staying in a hoarder’s house or rundown complex rather than a nice hotel. My room had 5 visitors, gigantic house millipedes, which I spent my time corralling under cups and mugs (Google a stock photo in case you don’t know what these are!). The hotel boasts a free breakfast and workout space. The gym was so dirty and filthy, I did one 20 minute workout and couldn’t bring myself to enter that space again. The breakfast was a chocolate or plain croissant and coffee or orange juice. The croissant was the highlight of the stay, but I think a single pastry without protein is hard to justify as “breakfast”. The smell of pastries was delightful and would cover the sewage smell of the hotel for a few delightful hours each morning. The hotel was located within walking distance to great destinations. However, other chains and local hotels are all within the block and I wish I had spent my first four nights away from my children in a hotel that was clean, bug-free, didn’t reek of sewage, and wasn’t connected to a deserted alley. Given that this hotel was comparable in price to others in the area, I made a very poor choice. I wish I could boast about this local business. Instead of getting restful sleep I was kept up through the night from being in a high traffic room (off the main hall, elevator, bathrooms) and of course, the deserted parking lot full of questionable nightlife. I hope this is helpful for you as you make a decision of where to stay. I am heading home, exhausted. I would love to visit Montreal again. I would not stay at L’Hotel Montreal again.
**UPDATE! The hotel has responded to my review and is attempting to discredit my review. I showed a photo of a house millipede along with my review in case someone doesn’t know what those look like (they are repulsive). I used a stock photo from online to show one of these creatures. Apparently, the hotel finds issue with the photo itself, but is unable to disqualify any of my actual review and did not address the actual photos of their hotel I posted. In any case, I took down the stock photo of a millipede and you can Google these critters.
I wish I did not have to share such a terrible review of a local business. Do a little reading and you will notice a trend of recent reviews speaking to how dilapidated L’Hotel Montréal has become. I wish someone had shared these details so that I could have stayed somewhere clean. I just hate coming back to a hotel room after a long day and being in a gritty, smelly environment. It’s just not what I’m looking for when on a trip. Again, hope this is helpful as you decide where to stay in lovely Montréal.