Homira F.
Yelp
My husband, our two twin boys, 11 years old, and myself booked a room with 2 Queen beds. We were excited to stay at the hotel. We looked at the photos of the hotel and thought it would be a fun stay. It was all downhill from there.
When we arrived, we were advised that the hotel valet parking could not accommodate an SUV. When we asked what alternatives there were for parking, the staff was most unhelpful and barely offered much assistance. My husband had to drive around for 30 minutes to find an available lot which was outdoors, un-manned, and self parking. It would have been nice if the staff could give parking options so guests didn't have to roam the streets at night clueless as to where to park or where was safe.
Once we checked into our room, we were surprised to find the room was not vacuumed. It was clean otherwise, but the rug was stained and dirty. Every day, I spoke to the front desk about vacuuming the carpet. Not one day, did it get vacuumed. How can that even be acceptable? There was tissue paper and debris on the carpet that remained from the minute we arrived until we left.
When we booked the room, I advised the staff that we were 4 people requiring four bath towels and face cloths daily for showering. Every day they left two towels. It was annoying to chase housekeeping down to get the requested towels. One day we missed a booked tour because they had no available towels "until later".
A small but quite annoying detail was that if you wanted an ice/bucket you had to call and request it from the front desk. That wouldn't be so terrible but two nights it took over 30 minutes to get ice.
The other annoying thing was the hotel and staff advised in their write up and at check in that they have a "nightly turn down service". We would be out of our room all day until past 9:30 pm every night. Not one night did they provide such service. I even told the front desk that we were yet to receive the turn down service. Then the last night after 10 pm, housekeeping knocked on our door to offer the service. At that point, I was so annoyed because we were in bed that we refused it.
The room had very few outlets. We had to request two powerstrips to charge our iPhones, iPads, etc. The hotel got those two items for us which was much appreciated.
The room was spacious and had a larger mini fridge. The bathroom was renovated. As I said before, the carpet had several stains.
I'd never go back to this hotel again. The staff was variable in their ability to give useful directions to sights or restaurants we asked about.
When I checked out, the staff person asked how our stay was. When I asked her to read the "daily notes" put in about the issues, she apologized. Advised it must have been a staff communication issue and she'd follow up on it which was no help to us at check out. The hotel offered a discount of 20% pm our stay. I found that borderline insulting. It wasn't the money that mattered, it was getting things right or even just getting basic things correct. 20% didn't cover the tour we missed but at that point I just wanted to leave.