L'Hotel PortoBay São Paulo

Our experience at L’Hotel PortoBay São Paulo was absolutely exceptional from beginning to end. The hotel perfectly combines elegance, comfort, and impeccable service. The rooms are beautifully maintained, spacious, and very comfortable, with a refined European touch that makes you feel at home while still enjoying a luxury experience. The location is ideal — close to Avenida Paulista yet quiet and peaceful. The breakfast was excellent, with high-quality options and attentive service. Every detail throughout the hotel reflects professionalism and care. I would especially like to recognize Leticia from the Front Desk. She went above and beyond to assist us when our flight was unexpectedly canceled. During a very stressful moment, she handled everything with such calm, efficiency, and kindness. Her support truly made a difference in our trip. She is a true asset to the hotel and represents hospitality at its finest. Thank you to the entire team for such a memorable stay. We will definitely return and highly recommend this hotel to anyone visiting São Paulo.

My wife and I stayed here for 2 nights late December 2025 following a tour of Brasil. The hotel itself was very well presented and the rooms were very clean and extremely comfortable. The breakfast was very good with lots of fresh tasty options available. The staff were extremely helpful and attentive, especially Victor and Vitoria, in fact everyone was so helpful. The location of the hotel was great for shopping and exploring, with Uber's a plenty. One of the best hotels I've stayed in for a long time, and I would stay here again.

Excellent hotel with very professional staff (particular thanks to Yan!), good facilities, nice rooms and a superb location! We arrived around 8am in the morning and chose not to pay to get early checkin, but the staff still kindly let us use the shower on the top floor and we had (paid) breakfast at the hotel. The breakfast had a good variety! I also used the small but good hotel gym. Plus there were some nice touches like chocolates and weather forecast each evening.

My husband and I spent one night at the hotel and had a wonderful experience. The service was amazing, the room was spotless, and the location is perfect if you need to be near Avenida Paulista. We mistakenly thought breakfast was served until 10:30 a.m. When we arrived at 10:07 a.m., the breakfast service had already ended. We simply asked for a cup of black coffee, but Adriano kindly offered to prepare a plate with fruit and different types of bread for us. In the end, we found ourselves sitting at a table full of breakfast items. Such a simple gesture, but staff members like this are what truly make a hotel feel 5-star.

A very clean, comfortable, and upscale hotel that delivers a premium experience. The rooms are generously sized, thoughtfully designed, and ideal for both relaxation and work. The breakfast buffet is truly exceptional, standing out as one of the best I’ve seen, with an impressive selection and top-tier quality.

I stayed at this hotel in Sao Paulo with my family, and we had such a great experience. The staff were incredibly kind and helpful from the moment we arrived. Even the gentlemen opening the doors greeted us with warm smiles every day, which made us feel so welcome. The rooms were very clean and comfortable, and the overall service was excellent. We really appreciated the attention to detail and the friendly atmosphere throughout our stay. I would definitely recommend this hotel to anyone visiting Sao Paulo.

The service was uniformly excellent and the breakfast was very good. My only small quibble with the breakfast is that their interpretive dance version of Eggs Benedict was served on the wrong bread and with a honey mustard sauce. If it doesn't have Sauce Hollandaise, it's not Eggs Benedict. Call it something else. ||The bed was very comfortable. Though we we told we had an upgrade, the room was pretty small with only a view of the next building. All the room's accoutrements worked fine. Overall, a very good experience, four stars for the room and five stars for the service quality.

Came in from Atlanta, GA to stay here. The staff was very friendly and accommodating with, both, English and Portuguese to assist us with our stay and touring around Sao Paolo. We found the facility to be top tier in style and cleanliness. The professionalism of the staff and facility as a whole was a stand out. We will be looking to stay here again in the future when we make the trip back.