L'Hotel PortoBay São Paulo

I stayed at this hotel in Sao Paulo with my family, and we had such a great experience. The staff were incredibly kind and helpful from the moment we arrived. Even the gentlemen opening the doors greeted us with warm smiles every day, which made us feel so welcome. The rooms were very clean and comfortable, and the overall service was excellent. We really appreciated the attention to detail and the friendly atmosphere throughout our stay. I would definitely recommend this hotel to anyone visiting Sao Paulo.

The service was uniformly excellent and the breakfast was very good. My only small quibble with the breakfast is that their interpretive dance version of Eggs Benedict was served on the wrong bread and with a honey mustard sauce. If it doesn't have Sauce Hollandaise, it's not Eggs Benedict. Call it something else. ||The bed was very comfortable. Though we we told we had an upgrade, the room was pretty small with only a view of the next building. All the room's accoutrements worked fine. Overall, a very good experience, four stars for the room and five stars for the service quality.

I have been staying at the L'Hotel PortoBay Sao Paulo, off and on, since 2011. The reasons I return are: 1. the hotel is managed with the utmost professionalism; 2. the staff is always discreet and friendly and when possible, always goes "the extra mile" for guests; 3. the hotel is located within easy walking distance from many of Sao Paulo's cultural amenities and outstanding restaurants; 4. the rooms are well appointed and comfortable; 5. it is extremely quiet even though it is located in one of Sao Paulo's most dynamic business areas. 6. The breakfast selections are abundant and the food is excellent.

Excellent hotel with very professional staff (particular thanks to Yan!), good facilities, nice rooms and a superb location! We arrived around 8am in the morning and chose not to pay to get early checkin, but the staff still kindly let us use the shower on the top floor and we had (paid) breakfast at the hotel. The breakfast had a good variety! I also used the small but good hotel gym. Plus there were some nice touches like chocolates and weather forecast each evening.

Great Hotel close to Avenida Paulista and not far away from Faria Lima area. Very good breakfast, nice hotel bar and very friendly and helpful staff. We always stay there when we are in Sao Paulo.

Great hotel but bad staff. There was a big miscommunication at the check in where they told me they could give us an earlier suite (it was 11am) saying that that was an upgrade as well and gave me a paper to sign which to me was just a prepayment. |The suite was super loud right next to the elevator machinery.|We asked to change and they told us it was the noise from the gym that was above us and they would close at 9pm.|The noise continued throughout the night. On the next day we asked to change the suite.|At the check out, they told us the first suite which was the upgrade was considered an early check in so they were charging us R$1.000 additional!|The front desk person was very rude saying I had knowledge of that because I’ve signed the document, but the paper said nothing about extra charge.

Looking forward to stay in this hotel again in couple weeks. Exciting. This hotel has been one of the best experience in Sao Paulo, great location, nice staff that doesn’t judge on what you wear on your vacation, and very friendly atmosphere. Some small minus, but I take as a person bad day to that staff. Superb breakfast, and extremely comfortable bed and nice shower!!! Thank you all staff. I only wish to have online purchases to be delivered there couple weeks in advance for those coming from foreign countries and stay there often. See you soon!!!

The service was excellent. I was very amazed with the level of service and the quality of the service when it came to eating especially. This is a place I would definitely recommend to anyone I know.