Shannon Pōmaikaʻi Hennessey
Google
Beautiful stay, exceptional customer service
We picked Liberty Apartment Hotel for its pet-friendly policy, lovely rooms, central location, and reasonable rates. These aspects all delivered, but they went above and beyond with their customer service. The receptionists and housekeepers were always quick to provide additional amenities (more toiletries or towels, etc.) during our stay. However, after we checked out, we realized we left behind an extremely sentimental item (our child's irreplaceable stuffed animal) in the linens. The staff--especially Fabian--went out of their way to ensure they double- and triple-checked the room we stayed in, and even contacted the linen company to return our beloved item. We could not be more grateful for their service throughout our stay and even after we left. If you book with them, you (and your pets!) will be well taken care of.