Tom G.
Yelp
This place is slipping.
I walked in today totally prepared to purchase cheese, pasta sauce, pasta, bread, etc. There were not too many clients in the store. I walked to the front, near the bread, to grab a basket. There were two people working behind the counter talking to each other. Neither of them smiled, said hello, or even acknowledged me - strike one.
I proceeded to the cheese counter. I asked about parmesan cheese and was given a slice to try. The cheese was fairly bland so I asked for something perhaps more aged. The guy helping me told me this is all they had. At near $30 a pound, no thank you. I then saw a gruyere, which I do like; over $30 a pound, which is fine. I asked the guy about the gruyere and I kid you not, the very first thing he said was, "Well, I don't like gruyere, but you are welcome to try some."
I do like gruyere, so I did try some. The results were the same as the parmesan - merely OK. I walked away from the cheese counter with nothing in hand - truly, a first for me.
Between the two ding-dongs up front and the silly cheese man with the expensive and bland cheese that the cheese man himself said he didn't like, I was done. I exited the store and popped downtown to Harmons. At Harmons, I purchased about $120 in cheese, bread, pasta sauce, pasta and vegetables. I proceeded home and prepared a yummy seafood pasta, while my wife, kids and I snacked on cheese and challah bread.
Steven - I imagine grocery stores like Harmon are stealing your business. I know next time, I will go to Harmons, first, but remember, I was in your store first and your team blew it.