Celine J
Google
The location is excellent, just steps away from the cathedral, but that’s where the positives end. Upon checking into a room that had been converted from an attic space, I immediately found a small bug on the bed and a larger one on the pillow. When I reported this to the staff, they assured me the hotel regularly undergoes pest control and claimed it was ‘just ants,’ not bedbugs. However, bugs shouldn’t be in the room, ant or not, and they don’t exactly enter through the door like guests do. They moved me to the room next door, but that didn’t ease my discomfort at all.
I requested a refund, hoping to move to another hotel, but was informed that same-day refunds weren’t possible. They offered a more expensive room but demanded an extra charge. I had no intention of spending another cent here, so I kept the room to store my luggage but couldn’t bring myself to sleep, fearing more bugs.
The condition of the room was far from what the photos showed—worn wooden fixtures, an outdated showerhead in dire need of replacement, and unbearably hot.
I cannot recommend this hotel top floor and regret staying here. It is only recommended for those who prioritize location.