Scarlett Carsley
Google
The ice cream was fantastic, especially the salted nut brown butter, which had a great depth of flavor. The strawberry was a little icy, but still very enjoyable.
When my friend and I walked in, I greeted the staff with a cheerful hello, which went unanswered. Not a big deal! maybe they were tired or having a rough day. I ordered a double scoop, which was placed by the payment terminal. I took out my phone to pay, but wasn’t given the chance, no problem, I figured I’d just pay at the end.
When my friend ordered, they politely asked if it would be okay to have the double scoop served in two separate tubs due to the contrasting flavors. The response was a firm no, which felt surprisingly rigid, especially from a place that prides itself on culinary nuance. It came across as a bit impersonal, maybe even slightly profit-driven.
Lastly, without asking whether we were paying together or separately, both orders were rung up as one. Not a huge issue for us, we could have said something. But that could definitely be awkward for someone on a date or in a less casual situation.
I’m not usually one to write reviews, but something about this just didn’t sit right. Maybe it’s because ice cream is supposed to be a magical, joyful experience; underpinned by childhood nostalgia. Not to be dramatic... but it felt like a tiny crack in an otherwise sweet moment.