Life Time

We get so much value from our membership as a family of four. It’s about $500 a month, but it’s 100% worth it. The facility is always clean, the classes and gym equipment are excellent, and the instructors are fantastic. Our kids absolutely love Kids Academy, and we really appreciate the Parents’ Night Out events. One of our favorite perks is being able to drop the kids off and enjoy up to three hours to ourselve whether that’s getting a great workout in or just relaxing by the pool together. It’s been such a great investment in both our family time and our personal wellness.

I have to start by saying this is my favorite place to be. Aside from the amenities here the people is where this LifeTime really shines. From the staff when you walk in (Chelsea, Kaaren, Daniela, Andrew, Patrick & Kemma) to name a few, they start my mornings off with a warm and inviting greeting. The facility is always cleaned and maintained. Shout out to the support staff! They handle any issues extremely quickly. But the highlight for me would have to be the Dynamic Personal Training staff lead by Jo! I can’t express enough how impactful this team is. All extremely educated and friendly! I need to give an extremely big shout out to the Dynamic Trainer AJ! Talk about being great at your job! I walked in from an injury while working out and worked with him to address it. He educated me on how I injured myself and worked to address my pains. He even walked me through stretches to help alleviate the pain going forward. Without AJ I would still be hobbling around trying to ignore the pain. Truly thankful for this gym but most importantly the team.

Posting anonymously. I rarely leave reviews unless the experience truly warrants it. Lifetime has built a strong reputation, which is why this experience was so disappointing. The tall white gentleman at the front desk who scans barcodes and checks members in is consistently unwelcoming. For a facility where members pay nearly $500 a month for a family, this level of customer service, especially first thing in the morning when you walk in is unacceptable. First impressions matter, and being greeted with cold or dismissive energy immediately sets the wrong tone. Lifetime is known for excellence, but the front desk experience has unfortunately taken away from that reputation. Will give it a better star if the customer service improves at the front desk eventually!!

Been member since Lifetime opened several years ago. Great atmosphere for everyone of all ages. Large number of cardio machines, strength training machines, and free weights. Indoor pools, outdoor pool, kid care from 8 to 1. Extra cost. Certified personal trainers at extra cost. Many classes like yoga, baree, pilates, bike racing, tennis, pickleball etc.

Our experience with the youth swim program at Life Time Fitness in Charlotte has been extremely disappointing. My children, along with multiple other girls on the team, were repeatedly subjected to verbal mistreatment by one of their coaches. . His behavior was harsh and intimidating to the point that it brought swimmers to tears and diminished their desire to continue in the sport. Several attempts were made to address this issue through the proper channels, but no meaningful action was taken. What’s most concerning is that my children are now afraid to speak up themselves due to fear of retaliation. No youth program should create an environment where kids feel unsafe raising concerns. Youth sports should build confidence and resilience. Instead, this experience discouraged participation and negatively impacted the girls’ well-being. I hope management takes this seriously and ensures that staff working with children are properly trained, supervised, and held accountable.

What a place!!! Unbelievable. That's the only way to describe this gym/ club/ wellness center. The largest amount of sports (indoor and outdoor) that you can experience and a enormous variety of fitness equipment and weight lifting as well. Definitely recommended 👌

Good gym however… Today there was a lady who probably works as a kids swimming teacher, with dark curly hair, who was starring at me for a long time, giving a weird attitude because I was swimming at the line that she wanted no one to swim, so without explaining that she had a lesson she just rudely commented me swimming. Never expected to face disrespect LifeTime fitness Awful attitude Please teach your workers how to appropriately talk to clients

There is 1 hip abduction machine in the entire gym and only 2 basketball goals. This gym uses to be so much better. The only saving grace is Jarrod and the EDG class.

The fitness floor is a mess. Friday night 7pm Unfortunately no oversight on the floor. More the norm than not

I only came once as a guest. But this gym doesn't seem like a gym. I do have to say that the price of admission (membership) reflects that. The first time I saw this place it seemed more like a casino size rather than a gym. Walking in, it's huge. There's a spa, a pool, a ton of tennis courts, full court basketball, and a steam room and jacuzzi. There's even pickle ball there. So I mean it really is endless as far as what you're looking for. Now, granted it's pricey to get a membership. You're looking at around $300/month. You can of course bring a guest in, however I believe that is limited. But, if you're looking to really live/love gyms, this is really a top notch spot. I can't really find anything negative to say in my one time trip, other than that the steam room didn't quite work after a certain time. I'm sure this won't be my last visit here.

I visited LIFETIME Charlotte while I was away from my home Raleigh club over the weekend and was able to enjoy the amenities there. My only gripe is that these clubs do not have EV charging. Other than that, the facilities were very nice and I enjoyed my time visiting, Unika B. & Co.

Wow, what an incredible fitness center! This place truly has it all - a luxurious spa, a sparkling pool, and a relaxing hot tub outside where I can unwind under the sun. The service is top-notch, with friendly and attentive staff always available to help. Plus, the poolside lounge service is a game-changer - I can refuel with delicious food and drinks while soaking up the sun. The equipment is always well-maintained and the management is highly organized. And let's not forget the serene sauna and immaculately clean spaces throughout the facility. But the cherry on top is the amazing food - healthy, tasty, and convenient. I feel like I've found my fitness paradise! 5 stars isn't enough - I'd give it 10 if I could. If you're looking for a comprehensive fitness experience that combines exercise, relaxation, and luxury, look no further!

The women's sauna is now running 182-188 degrees. Thank you for correcting the problem! Tim Kelly Karen Myers

I have been a lifetime member for a long time now. I attended the Peoria Happy valley location in phoenix AZ. Attended 5days a week and had a personal trainer there for the last year. So it was a no brainer when I relocated that I would continue and attend Charlottes location. I was first placed on a waiting list for a month. And once I got in, I began going. I've been to 3 lifetime gyms in total, and this gym just simply wasn't anything like I expected it to be. As an athletic gym, I expected more for those of us that train and condition with speed, strength and mobility in mind. But the space to use the strength machines and barbell squat racks is very small. They've condensed both lower body machines, upper body machines, barbell racks, and the "recovery" space all into one half of the gym and the rest is all treadmills and cardio equipment. And the floor is not very big at all. And then there are at least 8 tennis courts outside, as an athletic gym I don't understand why this space isn't used better to support athletes as expected. I don't know why this gym is 2 stories, when everything including the basketball court is all on one. I guess I'm spoiled by my old gym in Peoria that had tons of space to train and recover, a day care, classes on one floor and basketball court and amenities on the other. In all honesty this Charlotte lifetime is a country club and given its location maybe that's the ultimate goal. But there is no way you are trying to support an athletic lifestyle with this gym. The recovery station was literally just 5 massage chairs, no massage guns, nanotec equipment, stretch tables or anything. I'm now in search of a new luxury gym and I hope one comes to Charlotte. It's the one thing this city really struggles with as everything is group and class focused which isn't ideal for strength training and power lifters.

The facilities are incredible and I will be completely honest about that. That is legitimately the only reason I go here; at no point has any employee made me feel like a valued customer and I truly cannot figure out why aside from the obvious. The staff has been wanting on a multiple occasions. When I came to look into membership, the woman at the front desk asked me if I was sure I could afford a membership and didn't even offer a tour. I had to insist on a tour to be shown around. When I returned after looking at a few other gyms in the area, I was asked again if I was certain I could afford the membership although no one had even discussed pricing with me on either occasion. Seems odd someone would assume I couldn't afford a gym membership. She then pried into what I did to try to figure it out. More than one employee has asked if I had a membership while I was using the facilities as if i didn't belong even after I joined. Several times cleaning staff has had to interrupt casual conversations between other employees to let them know I am a customer and needed help. I honestly can't figure out what about me has convinced every desk personnel that I don't belong in a gym I clearly pay for but I guess if you have the right look, this gym would deserve 5 stars.

So let me get this straight ... you add a $2 fee to each transaction at the cafe when I use my credit card. BUT, as the cashier pointed out, you don't accept cash. Seriously?? Does the term 'class action lawsuit' mean anything to you? Enough already with the petty cash grab tactics. The monthly fees are high enough.

My favorite place to be! The facilities are amazing, so worth it! My kids love it, and we always have so much fun here!

I love Lifetime Fitness. I have been going to one in Atlanta (Woodstock). (It's awesome) and now temporarily We are in Charlotte and was so excited they had one too. OMG.....I left it and I had to go join the YMCA. 339.00 for two adults for lifetime? I am sure that helps subsidize the massive amounts of children in daycare. Probably cause only one in town. I have no issue paying for a good club but so much wrong with this one. First off, it is soooooooo crowded. The worst part is the classes. Quality instructors but the music is so loud. I mean uncomfortably. I can't think I am the only one that feels this way. Then the instructor has to yell over it. Flashing lights. Dark.....WOW.....what a total disappointment. People are allowed to show up late and then disrupt those that have already placed their mats. No courtesy for those that make it on time. I am just unsure of what the music is so loud. Cancelling membership while out of my normal gym location.

$200/mo. , 3+ heavy bags, only 2 right handed gloves available, no customer equipment bags allowed on the floor. As the brits say...brilliant. The sauna and steam room are nice to have though.

Felt the need to provide this update. At the pool yesterday. Staff is always great and super attentive. That hasn't changed. But we ordered the kids a pizza and we're asked to use napkins as plates bc they were saving paper plates. Also the outside and indoor pool didn't have clean towels for 30 mins so my son had to go track them down in the gym. I wish I was making this stuff up. Asked to speak to the GM and was told he's never here. ‍

I've been a member here for 2.5 years, and am just about at the end of my rope. Dues keep increasing, they close more frequently for maintenance (and yet cardio and other equipment has not been fully functional for months), and the place is not clean. And more space is taken by things (chairs, classes) for which there is an additional charge. But that all has become the norm. What is most troubling is that the open-space classes have music that is so loud and pounding that I feel assaulted. I just arrived for my personal training (IMO, the only reason to choose this facility) and I cannot find a piece of cardio equipment to warm up on with a decibel level that doesn't cause me literal pain. I'm in a mat in a corner as I write this, and I hear and feel viscerally three sets of music and one mic'd instructor. It's just too much.

This club really does not do justice to the Lifetime brand. I have loved every location I've been to but this one was a disappointment unfortunately. The locker rooms were really lacking that high end touch, the shower leaked and the water pressure was barely there. Unfortunately the hot spa/sauna/steam room area was extremely bright, somewhat messy and seemed super clinical as opposed to relaxing. There were FLORESCENT lights in the sauna & the steam room, which made it impossible to relax. I've never been to a steam room or sauna that wasn't dimly lit. These amenities are also all ridiculously small compared to the size of the gym, only a small handful of people could fit. The front desk also needs major assistance, with three people there, only one was doing anything besides standing around while people bottlenecked and had to sit aside for several minutes to be checked in. It seems like there's a pretty bad lack of good management here. Several machines were not working too, I just can't believe this location is considered a diamond club. You could pay 1/4 of the price and get a much better experience at the Dowd YMCA

Absolutely horrendous the way they treat people at this club. I asked why I needed a license to drop off my daughter for her match "what-are you not her parent or something?!" I am going to reiterate that my experience was the same as many other reviewers on here. I went to visit this club from another country club and my daughter had me on speaker phone when she went to introduce herself for a match after spending 25 min trying to locate the proper staff for checking in and then the lady who was no where to be found finally showed up and accused her of being late. She couldn't have been more polite. I definitely won't be signing up to pay 400/mo for this club that is full of insecure people who feel the need to flaunt their wealth, act haughty and condescending. The club was nearly empty on a Sunday afternoon and I can see why.

Their membership prices are absolutely ridiculous. It is deplorable. Who can afford to join that gym that is a middle class worker. They offer no discounts for 55+, they offer no discounts for healthcare workers and or first responders.

This club is on a Whole Different Level. It's unbelievable. Amazing. It's open concept. Fresh, Clean Clean Clean! I'm 65 years young. They hav 5 different swimming pools 4 hot tubs. I do my Aquatic Physical Therapy there as well as being a member. Just bring yourself and your swimsuit. They provide Everything Else. Towels, Lotion, Mouthwash, Razors, Feminine Hygiene Products, it goes on and on and on.

For money you pay not worth it. Keep getting worse and worse. Gets so busy good luck finding station to weight train. Only reason i go is Kids Academy but they not offering kid's classes anymore. If you going to take away classes then lower the prices too. If Raleigh can have multiple location for lot cheaper and have Kids academy open weekend afternoon why this one can't. Keep getting busier, more expensive but service keep getting worse.

I would be glad to update this review based on how this matter is corrected with professionalism and integrity. I felt degraded and devalued and treated as if I was a liar when I called to cancel my account for the 4th time due to COVID. On Feb 4 I went to the doctor online for COVID since nurses will turn you away if you physically show up and have COVID symptoms, unless you roll in an ambulance with lung capacity below 80%. I called in to have my membership cancelled and LifeTime kept charging me. I emailed them and after I followed their email protocol to cancel they charged me again. Couple of months after my cancellation charges continued to show up and when I asked for it to be corrected. While I was battling for my life and trying to regain my lung capacity the next 9 months I did not have a fight left in me. I feel taken advantage of my weakness as I got charged for over 5 months, and if they checked their records they could see that I never made it to the gym because I nearly died. I would have definitely continued my membership if they handled my situation with integrity, compassion, and respect. I couldn't get a single manager to step into their executive role to make the proper discernment to go ahead and credit my account. As I launch my future published book, you will loose me and many others that follow me as I will share this experience with others, until it is corrected. There is a lack of understanding at how much COVID takes, I could barely breath and they wanted me to chase a doctors note. ATTACHED IS A SCREENSHOT OF MY DOCTORS VISIT.

The South Charlotte club is so dissapointing compared to the Lifetime in Harrison/Whiteplains NY. What I have experienced in the Pilates program is so unprofessional and discriminatory. I have made multiple complaints to management about the Pilates instructors Taunting jealous demeanor. Nothing was done and management would not respond as to correct the instructors behavior. So I stopped attending the classes. I missed Pilates and thought I would return and avoid (not take classes with her) the disgruntled instructor. I met with Nelly whom I decided to take private and group classes with. We made a schedule, she took a picture of my debit card with her phone and promised to erase once she charged my card. Shortly thereafter leaving the gym, She sends me a text stating I'm not a good fit for the program after our discussion. I had no idea what she talking about and so quite naturally I questioned her text message to me and she ignored my text. Im disappointed that Lifetime would allow the employees to treat members in this manner. And they will never give you Corporate email contact when requested. Totally unethical

If I could give less than 1 star I certainly would. Just got yet another email saying dues were increasing , but "thank you for your loyalty" was the first line we just got an email saying our dues were increasing yet again even though they sent an email one month ago saying new members would be charged more but current members dues would not changed. I save EVERYTHING in writing because Lifetime has lied so many times. Listen, I love the group fitness classes and that's the only reason I've stayed for 3 years but now it's overpriced, overcrowded, understaffed and the "luxury" bathrooms are missing soap and basic paper towels half the time. Many other complaints but I would steer clear of this place. Also, when you complain, it's promptly removed from the Facebook page and no one helps to really fix your issues they just deflect. I've attached the photo from almost exactly a month ago saying our dues were not changing. I emailed the area director about it and I attached his response. It's very clear he doesn't care about retaining loyal members, he only cares about making more money from new ones. Oh and your customer service at the front desk SUCKS. These people are NOT friendly (besides maybe 2 ladies). I've seen so many reviews saying the same yet these folks still work the front desk. This is ridiculous and makes Lifetime look really bad.

Thought it couldn't get any worse but I was wrong. Most overcrowded dump I have ever seen. Broken machines everywhere, the Bball court is closed the entire summer for camp. Half of the time it's closed on weekends as well so they can host birthday parties to generate extra revenue. Kids academy closes from 1-4 everyday, it used to be open 8-8 but they're too cheap to do that anymore. Hot tubs constantly out of service. The list goes on and on. EQUINOX, HEALTH AND RAQUET, REEBOK CLUB OR SERIOUSLY ANYONE ELSE--PLEASE PLEASE OPEN UP A COMPETING TRUE HIGH END CLUB NEARBY. YOU WILL HAVE NO PROBLEM GETTING MEMBERS. This place is a joke. Even the employees that work there will tell you, this place is going downhill fast. They are publicly traded now and we all know what that means. Penning pinching at its finest to pad the pockets of the C suite (take out a massive short on the stock....it's garbage. Don't take my word for it, just look at its history, numbers speak for themselves). Want to give it zero stars but yelp wont let me.

All HAIL LifeTime I said ALL HAIL LIFETIME. When I say I've been in gym HELL here in Charlotte after experiencing LifeTime Fitness as a Platinum member the 2 years we lived in Columbia, MD. We arrived in Charlotte in LATE 2012 and was told there was a LifeTime Bronze Level here on Independence. We pulled up were disgusted and even tried to go in and I started to cry as it looked like a strip mall Planet Fitness so we went with YMCA. Early this year (2017) I got a message from LifeTime (They didn't forget about me) saying they were coming with a Top LEVEL facility and wanted us to have the opportunity to become founding members before they built it. I was ALL in once I got the virtual demo of how it was going to look and be set up (very much like MD but on Steroids, it's like New York Time Square being AMAZING but once you go to Tokyo time square it's like New York HUH?!). I am soooooo HAPPY after tonights Grand Opening for founding members. This place is 24 hours you can have breakfast, lunch, dinner, Workout, take a shower, get a mani, pedi, facial, massage and more. The children area is unheard of the offerings are endless and the outdoor pool and slide as well as all the Vegas style cabanas are EVERYTHING. I mean I can't explain the magnitude of awesomeness all I can say is IT'S worth the cost of a membership PERIOD. I'll be happy to share my referral code to any and everyone as YOU HAVE TO be a member. Ooh did I say it's much closer to home for us as well. We use to drive 30-45mins to the nearest Y and now we are only 10-15 away to a World Class State of the Art VIP facility. Couldn't be more Happy and what a way to end 2017. Founding members can start working out TODAY. We get a full week of access before others who joined later.

THIS IS BY FAR THE WORST LIFETIME I'VE BEEN TOO. Facility and weights are a piece of shit, the staff and how programs are ran/organized are even worse!! SAVE YOURSELF AND GO TO LA FITNESS OR ANYWHERE ELSE FOR THAT MATTER! If you choose to ignore this review... reply to this review when you cancel your membership and say sorry for not listening sooner

We have been members of lifetime for 8 years in another city, and they treated us 10times better than the one in Charlotte. We never had any problems in the other facility, but with this one the management was really rude. It's overpacked so they purposefully overpriced. And when you try to close, they will charge you for another month even though you're not going there for another one. Honestly planet fitness treats you better.

LT is a great club with more amenities than most members can use. Pickleball, swimming, fitness classes and a nice restaurant.

Employee lied about day pass price and was very rude. Too pricey and not worth to go to.

This company has made enough money to really give a shit anymore about there facilities across the United States. They made there money so now it's just existing!! They started out clean fresh always having great employees making sure customers were taking care of. Now they have so many members it's laughable you woujd think they give a damn anymore!! Your gonna pay extra as well just because the economy says you can raise prices!! Great brothers from Minnesota is vacationing in Dubai laughing all the way to the bank.

I was a member at lifetime for years. First at the matthews location and then moved to the charlotte location when it opened up. Always had great interactions and amazing experiences. I recently had a foot injury that prevented me from being able to go to the gym so I wanted to pause my membership. I called and I spoke to Dan and he was very rude and so inconsiderate. I've never in the years I've been a member felt so belittled and diminished. I was literally scared to go into the club to sign my papers to cancel that I contacted someone else and did it over email. I will never be going back here again and if you want to feel valued and not belittled as a person then support a small gym, or even workout on your own.

Love this gym. The atmosphere is very chill, it's almost like a resort. I've never had to wait for a machine as they have an abundance of equipment. The staff is amazing and the crowd seems to be very polite as well. Not your PF or YMCA atmosphere for sure. Love stopping by the cafe for smoothies and protein drinks- you can pay for things in the club with your barcode; how cool is that? $150 a month definitely puts you on a different level for sure. You don't see weird things in the sauna, hot tub or steam room, everyone is either wrapped in a towel or wearing some kind of shorts. It feels like you're in a spa or something. Staff patrols the entire club making sure the locker rooms are immaculate paying attention to the smallest details such as the blow dryers facing a certain way, towels looking neat etc. Every shower is private with frosted glass with plenty of space, shampoo, conditioner and body wash. You'll find razors, shaving gel, Q-tips, mouthwash and endless fluffy towels. I almost wanna come by and get ready for work there haha. No more losing my lock as all lockers have a lock already and u set your own code. This gym is bomb, don't want to spoil it just come experience for yourself!! So happy I upgraded!!!

My idea of joining lifetime was to get my kid some exercise while I work out in the gym. I get home at 5.30 so the idea was to get to the gym by 6. That plan has failed spectacularly because of the following reasons. 1. It seems they have sold more memberships with kids than they have capacity for. I have gone at 6 for a 6.30 class and the classes are almost always full. 2. If you are interested in a physical activity, you have very few options. Most of the classes are either progressive classes (you can register in person, once in 3 months). Many classes are paid. Then they have liberally peppered the non physical classes like French, homework help, arts and craft (3-11 year olds in one group). It's frustrating 'cause when I look for what my 9 year old girl can go to, I'm left with very few options for a class in her age group. 3. The app and website makes it look like there so much available but when you filter to what you need, there's very little left. They list everything together with classes - like open pool time, family pool time etc. making the list look longer. Think Netflix where the presentation of same content makes it look more than there really is. 3. Have a look at the attached pics of the schedule. There are no free classes after 6.30 so you probably have to come at 5.30 to get into the 6.30 class. And they need your kid to wait in the play area. Now that may work for younger kids but I can't make my 9 year old wait in the McDonald's style play area for an hour, for a 30 min class. 4. You have to be with your kid (under age 12) in the pool during open pool hours. And after 8 there's no lifeguard so the kids are not allowed. 5. Kids under 14 are not allowed in the gym area which is maybe understandable but still inconvenient. Then there are other rules. Guest passes can't be used for my kids friend in the play area so my kid was disappointed that she couldn't get her friend. The club may work for some people. If it was just me, I'd actually be pretty happy 'cause there's more for adults although they try and up sell paid classes (which is ok). The staff is nice, the facility is clean and well maintained. So this is my experience for $165 a month (for me and my kid). I'm not complaining about the price 'cause there are cheaper gyms around. But instead of the luxury I've just experienced the gotchas. I did fill up a form 2 days back and spoke to one of there staff members but no one has gotten back to me to resolve my concerns. So as you see, this club can be great for some people but not for many. I may just take my kid out of the membership, for which of course there's a fee !! In summary My current experience with the kid - 1 star If I were to go alone I'd give it 4 stars. If you pay for classes, you have option of first class but if you want to free classes, you get 'basic economy' experience but hey... you do fly lifetime !

The amenities here are amazing and it is a good outlet for social interactions. However , some of the staff are nice but some are just extremely rude. For example: Before I signed up with lifetime, on my tour I asked one of the managers how the company felt about filming my workouts as a online coach and a freelance personal trainer. He said they have a lot of experience with people come in and filming content so there should be no issue. I start working out a few days later in the gym area and I notice a lot of people do record and I was thrilled! As the days go on, I start asking the staff when the slowest time of the week was for the gym so I could record some of my workouts and I went on a day they advised me. FYI: They knew I was planning on recording. At this point, i'm a week and a few days into a membership and there was about 30 minutes until closing with about 5 members in the gym and a manger came up and became extremely rude telling me I couldn't film. I explained I was new and I was sorry and I immediately put my camera away and she kept having the nastiest attitude and talking over me. I was embarrassed. Thankfully , another member stood up for me because he noticed how hard she was on me. She then continued to be rude to him. I completely understand if maybe the other staff just didn't want to tell me no and maybe it is against the policy, regardless a "do you mind putting the camera away? It's against our policy , thank you" would've gone a lot further than an attitude. My last problem with the staff is i'm not allowed book bags in the gym area. Although it would be nice to hold onto my belt , wrist straps and other safety equipment for when I lift heavy , I don't need it. What I do need is my inhaler for my asthma. I explained and they told me to carry it around which I wasn't opposed too. Regardless, this is a great facility with plenty of nice amenities. But for the price I pay a month, I have higher standards from staff. I do not for see my membership lasting longer than a month.

It's been 2 months since we've joined and honestly I absolutely love this club. We waited for quite some time to join because we wanted to make sure that we would really use the facilities because it is not cheap. I always tell people that if you use the club and its amenities, it's worth it. We are a family of 6 and so each time we come we drop the little ones off in childcare and they love it. They've taken arts and craft, cheerleading, tumbling, zumba, yoga, made slime and so much more. They have 3 hours daily that they can hang out with other kids and have some fun. The staff is very friendly and seem to really take their jobs seriously and that means a lot. And, no you can't leave the club and run errands, you must stay on the premises. LOL! I say, have realistic expectations of the kids area. You are paying 30 to 40 dollars a month for your child so don't expect them to leave here trained musicians and olympians or to have a plethora of classes to choose from especially in the peak hours. IT'S CHILDCARE, not an academy. Ultimately this is childcare with extras which no other club I've ever been to has provided. I've taken many classes from yoga (all types), Zumba, Gluteus Maxout, Kettlebell, Cycling, Cardio Kickboxing and more. I love variety because I get bored easily and having so many classes to choose from, makes it easy. I really love the yoga studio which it closed off from the gym in a way that you don't even feel like you are in the same building. It's serene and relaxing and can also be challenging enough to have you sweating buckets and questioning your life. Looking forward to the roof top outdoor yoga classes when the weather warms up. The equipment is top notch and there is plenty of it. You honestly can find a machine that will suit your style. If not, you probably don't have a style. The free weight area seems to be a nice mix of people and the grunting seems to be kept to a minimum. Although I'm not going to the gym to watch tv, it's nice to have it because you can choose what you want to watch and it keeps you working out longer. The tennis is great. Free on the outdoor courts and a fee for indoor courts. Check out the proshop, my daughter found some really cute stuff in there and they had a great sale going on. The tennis area is well lit and oh so cozy and they play tennis matches on all the tv's in the sitting areas. Someone give me a remote and I'll turn to the Food Network or HGTV and probably never leave. The food, smoothies and coffee are very good although a few items are overpriced for the portion size. Definitely grab breakfast, lunch or dinner here sometimes or maybe a smoothie to power up before or after your workout. The $5.00 breakfast deals are awesome! My kids love the pool. Water is at a great temperature and it's never crowded, at least when we go. They have lots of lessons for all ages for an additional cost. There are plenty of towels and a great family locker room that has a very large dressing stall and shower with a locked door. The only issue is that sometimes a single person will use the family locker room and it can get awkward when you see a single male or female with no children. The club is trying to address this issue. Locker rooms are large, well equipped with towels, soap, shampoo, conditioner, tampons, mouthwash, razors, kleenex, etc. The steam room, sauna and jacuzzi are in a closed off area in each dressing room and I have to say the steam room is my favorite with a hint of eucalyptus in the air. Don't stay too long though because it gets very hot in there. Minor drawbacks but not enough to remove a star: -Seats in the cycle class feel like they're made out of cement. Save your bum and bring a gel seat. -Hate that some people don't clean their hair out of the shower. Yuck. Bring shower shoes and let the staff know it needs cleaning. -There need to be more wipe stations around the gym to encourage more people to wipe down the equipment after use. The majority do not wipe them down but honestly I believe its due in part to wipes being few and far between. -Having to be in the pool with kids under 12. Can't watch from the sidelines even though the water is shallow and there's a life guard on duty. Again, a bit annoying but not worthy of less stars. Go on a tour, give it a try and USE THE FACILITIES! This is not the type of club you want to just donate to monthly. Do your homework, check the schedules, have realistic expectations and take it from there. Let the costs motivate you to keep going and get you monies worth. That is all!

I love this gym and have been a member since it first opened in 2017. The staff is very professional and helpful. The pandemic definitely changed some things though. The other two Lifetimes recently closed ( the last quarter of 2021) and since then, the gym is extremely crowded (trying to accommodate the original members and the members who have transferred). Lately, lots of equipment (machines and cardio equipment) is not operational. The free towels and toiletries in the locker rooms are a HUGE plus! The only reason I didn't give 5 stars is because there are too many people using the one remaining Lifetime Fitness in Charlotte. And Lifetime needs to add some different leg machines.

Don't really know where to start but if your reading this skip the gym, it's ok to once in a while especially with this gym. First off the gym itself is a very good gym, it has your cardio such as basketball or tennis and then your strength training such as squat racks and such, it has everything but the one thing that ruined this whole experience is the dog water service you receive at the front desk, you better hope you walk into this gym fully knowing where and what everything is because when you ask the front desk who hate their job as much as answering any questions they will give you a very bland answer. Sorry just not nice.

Always messy in the steam rooms and locker rooms. Not what you expect for a gym that costs almost $200 a month

I've been a member at this location since 2018 and at first everything was solid. I convinced several friends to become members. I joined originally to play basketball as they were the only gym in the area with a court at the time and not only that they had the nicest court I had seen. Since covid they have made it clear they don't care about their members who play basketball. They hold parties on the basketball courts and kids camp and do not clean up after so the courts are dirty with gum and food. The goals themselves have parts missing and some are crooked. Back in Sept 21 they shut the courts down to refinish the floors for the first time since 2019 so I thought things were trending up. They painted some pickleball lines on the court and got some rollaway nets to expand the use of the space during down basketball times however those were rarely used. Now they have decided to get rid of one of the basketball courts to put in a permanent pickleball court. Tell me how this makes sense. They have 20+ tennis courts in the facility that could be converted if pickleball is so popular. But with camps and parties having one basketball court is wildly unfair to the constant stream of hoopers that come through here on the daily and have come to train and play pick-up for the last 5 years. The claim is they did because of court usage. That cant be true. Those courts are in use from 6am until well after 9pm daily and they are cramped during the summer when camp uses one court from 8am to 6pm. I've been paying $425 a month for my family of 7 for the past 5 years plus $110 for the basketball league 4 times a year but I have cancelled my membership and will not return to this club because of this decision.

This is probably the biggest facility you will ever walk into for a workout. But also sadly one of the smallest most poorly organized fitness spaces you will find in Charlotte because the actual gym inside only takes up 10% of the facility. The equipment itself is mediocre at best and there is no effort put in to improve the space or make changes because they don't care to have a top of the line gym. What they really care about is selling you way overpriced services and supplements that you don't need. If you want amenities come here if you want a great place to workout and nothing else I'd recommend any gym other than this one

I have been an onyx premier member since 2015, moved here from Las Vegas (LT Summerlin location), so I guess you can say I am spoiled. Until this opened I have been frequenting the University location (a bronze club) - but also closer to my house. I love love love the staff at the university location. Seth, Andrew and Keegan are especially my favorites, but this belongs to a different review. I can certainly say I miss the perks of the onyx gym. So let's get started: THE FREAKING CHANGING AREAS! The showers at this location are so much better than the Las Vegas location....the option to chose waterfall shower is amazing. It's on my must list once I renovate my bathroom. Probably even more delayed now.... changing facility is clean, the attendant is on-point. Cleans quickly, is friendly and checks-in if you need any help. I don't like that they have the same locks as the vegas gyms for the lockers. I hate putting my card in...because I have done it many times, left it in there and went home. The university location has the same dial, but you can keep your member card on you....which is sooooooooooooo much better! Machines. There are ample cardio machines throughout the entire second level, packed tightly. A little too tight for my comfort, but I guess for all the gym members flocking, you gotta have the equipment. It was a little bit more spacious at the Las Vegas location. I felt a little crowded.... that's where my 1 star deduction comes from. I felt I was almost punching the people next to me on the machines...and I'm only 5'2 Free-Weights. They have the whole alpha section in the center of the free weight area. I love using the squat rack in-front of a mirror, so I can check my posture and form, but I guess you have the alpha trainer during class.... They only had 2 squat racks outside the alpha area, and one in front of window. I used that one and hoped to see my reflection at the window. They also had one smith machine in-front of the mirror, I wonder if they can switch it with the rack in-front of the window. Ample benches, pre-loaded barbells (straight AND hex), dumbles and kettlebells to chose from. I went here on NYE-day...it was crowded, but I didn't need to wait to use what I needed. Yoga studio. Get there early! The surrender classes get packed quickly, which is good. Life-cafe. Line moves quick - did miss a 30min shake line. I guess they just opened, only have 2 blenders and loooooooooooots of people checking things out. I missed my MOCHA MADNESS. Definitely try it. Peanut butter option to add! Can't wait for the summer to check out their outdoor resort style pools.

Love this fitness center and its staff. Reception folks are extremly friendly and always greeted me. I have been going there for over 8 months now. Super clean facilities and top notch equipments. What i love the most is number of group classes offerings and top notch instructors ( especially yoga classses). This is the best fitness center in town!

Just want to update my review: the staff is doing an amazing job keeping this place going! The club is kept amazingly sanitized. The staff is always friendly and ready to help. Thank you for staying open and giving us the opportunity to workout !

Lifetime Mathews was a great gym. It had everything people wanted. They closed the location in Mathews just so they could cater to the super rich. When they closed Lifetime Matthews, I got an email saying I could join the new Lifetime on Providence for the low low price of $130 a month! It's really sad that they abandoned loyal customers for the super wealthy. A lot of us had no choice be to join a Planet Fitness. Ugh. Hopefully we'll get another decent gym in Matthews someday.

So... Went to the spa to try out for first time. I gotta say I really liked the personality of my technician but upon further inspection of my SNS manicure it's just awful. Two days and chipping already...I paid 150$ for a pedicure and manicure and this is with my first time discount.... WAY overpriced and quality horrendous... Calling today to see if they can fix it... EDIT: they saw me today and the new technician said that they weren't even done properly. She did fix them for the most part but they are a bit streaky, which she did apologize for. Again, loved the tech, but I definitely will not be back for services... Hopefully they last longer this time. I'll stick with my regular place where I have nothing but good things to say ( they were renovating...)

This is bar far the best Lifetime gun I have been to. So large and plenty of space to find something to do. The spa front staff are incredible friendly.

The club is great and so is Spa. BUT, when spa AND Sauna are both not in use, you don't get any compensation! I understand that there is supply shortage, but I do not get that there is no email about it, nobody answers the emails nor calls you back about it. All they offer is to put the membership on hold, but you don't get your money back! Customer service should be better than this.

The lifting section is way to small to accommodate the traffic in here. There's not NEARLY enough machines in this gym, especially considering the outrageous prices they charge for basically 1 of everything.

Horrible joining fees...:this person gets $20, this person $50, this person $99, oh you $199. How about consistency....including responding to emails. The facility itself is very nice. Lots of families unless you plan on working out late or early. Every specialty gym in Charlotte is high so what are you bringing to the table Lifetime that separates yourself from them? It's isn't the programming or the trainers because they will leave given a better opportunity....

The Mecca of all gyms. I can see what people have been raving about. I've never had to wait for a shower and the place does a fine job keeping things clean and towels are replenished regularly... that's miles ahead of the many others gyms in the area!

Cathy Knauss is a 5-star motivator and ass-kicker. She is the best at what she does because she knows what she's doing, loves what she does and brings an abundance of enthusiasm to the room. Just when you think you can't go another second, you find yourself achieving more than you could ever do on your own. Cathy's classes are anything but routine, as she is always developing new patterns, and it seems like most of them are improvised. No matter what class you choose, Cardio kickboxing, Striker, Core Blast or TCX, you will never find another trainer with her skill and energy. There's only one problem. Cathy was a hidden gem, that isn't hidden anymore. To paraphrase Yogi Berra , "No one goes to her classes anymore, they're always too crowded." (For you youngsters out there - google him, you'll get it.) Much like an entertainer, Cathy responds to the size of the audience. Dynamic, Intense. Riveting. Adjectives aren't enough to describe her. You have to experience it. At any rate, show up 10 minutes early if you want a spot. Note to Lifetime: Cathy needs a bigger space or video conferencing to another studio...