Life Time

⭐️⭐️⭐️⭐️⭐️ 6 Years Strong and Still Impressed I’ve been a member here for 6 years, and even with price increases, this location continues to keep me excited about coming back. The recent renovations look amazing — from the updated lounge to the welcoming lobby — and the environment is always motivating. I love swimming here, I love the gym, and I appreciate how this place supports both my physical and mental health. Special shout-out to Alex, who has been here as long as I have — her consistency is a big part of what makes this location feel like home. It’s not always about the cost — it’s about the value and peace of mind a place brings you. For me, this Lifetime is unmatched.

When I arrived to check in with a guest, the front desk employees (Mark, Brandi, and Sam) informed me that my guest needed to open a LifeTime account before entering. In the past, this was never required — whenever I brought a guest, staff would provide a tablet for me to complete the guest’s information, and we were then allowed to enter. I politely explained that this had always been the process during my previous visits. However, my explanation was dismissed, and all three employees continued to insist that I either open a guest account or leave the facility. During this interaction, Sam interrupted me in an aggressive manner and told me that I had to follow their instructions or leave. I found her tone disrespectful and unprofessional. It was also disappointing that the other employees present displayed a similar attitude, which made the entire interaction uncomfortable and upsetting. Despite the situation, I remained respectful and completed the account creation process for my guest. However, this experience was very frustrating. I have been coming to this facility for 3–4 years and have always valued the welcoming environment and professionalism of the staff. This experience, however, made me feel that some employees may need additional training in customer service and communication. I hope management addresses this issue so that other long-time members do not have a similar experience.

I’ve been a member at Lifetime for almost a year and truly enjoy the facility, especially the Kids Academy, which provides a safe and engaging environment for my child. However, I recently had a disappointing experience at the front desk. During Ramadan, my husband brought food for us to break our fast, but we were not allowed to bring it inside, so we had to eat in the car. This was frustrating and discouraging!!! I kindly ask that management consider some flexibility regarding outside food during Ramadan. Thank you for your understanding.

I had an excellent experience with the new barber, David. From the moment I sat in the chair, his customer service was outstanding professional, attentive, and welcoming. The haircut itself was amazing, with great attention to detail and exactly what I asked for. Having a skilled barber like David located right at the gym is incredibly convenient and makes it easy to fit a quality haircut into my routine. I highly recommend booking with David if you’re looking for top-tier service and a great cut.

Yesterday I was a guest of friend of mine who has a membership. After working out and sauna I left my water bottle under the bench where lockers are located and went to take a shower. Unpleasant surprise after the shower, my water bottle disappeared!!! Staff member checked lost and found but it wasn't there. Apparently some other lady had the same experience at the same time...I know it's a just water bottle but it's mine and I thought that place is safe...Definitely I won't go back. God knows what's going to miss next time.

This place is my Ohio oasis. We’ve been members at Life Time Deerfield for almost a year and honestly, would pay double. It’s worth every penny. The kid’s club is fantastic and I trust those women with my life. It’s incredibly clean and they are always making improvements. The sauna, steam room, and cold plunge are amazing additions at the end of a great work out. I love their classes and instructors. Truly, cannot say enough great things about Life Time and the staff there. You will not find a better gym in the Cincinnati-Dayton area, period.

I joined Lifetime the day they opened in Mason. It is always kept clean and updated in the workout area and throughout the club. The people are so welcoming when we get to the gym from check-in to all the trainers. I especially want to give a shout out to my trainer-Jay. I’ve been training with him for 7 years and he always keeps my workouts and especially my boxing routine top notch. His dedication and hard work is undeniable. He is a trainer who teaches top physical conditioning and lives and breathes by what he teaches his clients. Love being a member at Lifetime!

David is the man. He’s so consistent with the haircuts and professional. Teaching me how to better take care of my hair and beard. He definitely always makes me feel welcome and gave me a tour around the gym. I can’t wait to become a member at Lifetime Gym.