Lifehouse Spa & Hotel

The only reason I gave a 4 star for the room was because it was a bit too warm. There are balcony doors that on reflection we should’ve left open through the night. The rooms were clean with beautiful views. That out of the way this place was amazing, the staff were very efficient yet down to earth ( don’t like snooty people you often get in these types of places) the treatments were on point and the dinner was one of the best we’ve ever had. ( and we like our fancy restaurants, Michelin star etc.) Good value for money, the whole experience was fantastic. Can’t wait to go back.

First of all I let the manager of the life house spa know my concerns (Julie) We have stayed here 3 times before as it is our little retreat as family live locally to look after kids. We was given room 45 in the Mulberry wing. Run for the hills if you get this room but I say avoid the place completely until it has a well deserved renovation. The room is right next to the loud lift so relaxing and sleep won't happen if you stay in this room for sure. The bed in this room is tired and very uncomfortable. The shower valve is on it's way out as it keeps dripping and needs to be over tightened for it to stop. The spa area. Over crowded you be lucky to get a seat. Which we didn't, the steam room was shut saying for refurbishment. We wasn't notified, Julie (Life house manager) said they don't up date the website about refurbishments. The sauna the seating is broken. So limited seats in there also. The salt room the ceiling is hanging off. A light dangling from spa rain fall shower by jacuzzi which is dangerous. Menu wasn't as good as last time. Julie said it was seasonal and they change it regularly. Best thing about this stay was we found a little local pub 15 minutes walk away called the bell inn and the food was exceptional. I felt this review needed to be wrote as if I saw a recent review like this I would certainly be questioning my stay / look to book elsewhere. We don't book this place for the money. We book this place to relax and recharge and this time it certainly didn't happen. I honestly think this will be our last stay until this place has a complete overhaul. It so needs it.

I came here for a birthday getaway with my boyfriend, I have to say after reading some reviews before our stay, we had a very mixed opinion on what to expect. We were very pleasantly surprised! The hotel is very pretty, lots of lounge areas, and the spa, particularly the entrance is very cool, I loved the option to do some shopping! The spa itself was very nice and relaxing, however I definitely reccomend not going in peak times as I can imagine it gets very crowded and overstimulating. Hotel room was superb, loved the bathroom and the huge comfy bed, only thing I would note is to make sure the rooms come with some water. We had dinner and breakfast included, and I have to say, the steak was nothing short of exceptional. I think the service could have been slightly better. Nobody was rude, however the bartenders did forget our order and stood around chatting and laughing infront of us instead of making our drinks. Happens. The resturaunt staff were very friendly and attentive. We would definitely come back :)

I booked lifehouse spa as a birthday treat for me and my fiancé who was turning 45. I was excited and then wasn't when I read the reviews. I wanted it to be a perfect gift but was totally put off reading the negative and 1 star reviews. I called the Spa to cancel and got transferred to the manager Beth who assured me I would have a lovely time and not to be put off but she would stay herself and was working the weekend I was booked in so if I had any issues to go to her. Anyway, in a nutshell my partner and me had the most amazing time. The service was impeccable and this was throughout the Spa , from booking in, afternoon tea, dinner , lunch, Spa itself. I have no idea why anyone would rate it so poorly. Our room , the food was absolutely amazing, we loved the Spa, it was fairly busy but we always managed to get a bed, we used all the facilities including the relaxing room, had a facial. There is not 1 complaint. Our dinner was up there as the best we've ever had anywhere out. Please do not be put off by the reviews, it's a wonderful place to stay and each member of staff was welcoming professional and just a joy to speak to

We are frequent visitors to life house and absolutely love it. We were lucky enough to be put in room 42 and it was such a beautiful room. |This stay was a birthday present from my husband for my 60 th birthday and we were given a lovely bottle of bubbly by the nicest lady ever. Her name was Beth and she was so lovely |Thank you to life house for providing us so many beautiful stays with them. |The rooms are beautiful. Spotlessly clean! The staff are so friendly |The food is absolutely delicious 🤤 |The grounds are stunning and the spa is so relaxing and has everything you need for the most relaxing time.

I booked a spa day and massage for me and my daughter. I had an amazing massage, probably the best ever. Lunch was delicious. The pool was cold and so we got in and out quickly and there were so many people (it was a Saturday) in the pool and spa area that it ruined the experience.

I'm glad we ignored some of the more negative reviews because they do not bear out our experience in any way. Our whole stay has been relaxing and pleasant. The staff are all friendly and helpful. Our room though basic was modern, comfortable and clean. Dinner here was delicious. We have also been happy with the breakfasts. The grounds are fabulous and well worth exploring. The pool is delightful. What's not to like? We will definitely be returning.

We booked this expecting a relaxing spa break but left feeling stressed and disappointed. The experience did not justify the high price. Check-in was loud and chaotic, and the spa facilities were overcrowded and noisy, feeling more like a busy public pool than a serene spa. The massages were excellent and the room was spacious and comfortable. Dinner was extremely disappointing. We waited around 50 minutes for food, which arrived clearly not freshly served — the plates were untouchably hot, sauces and purées were congealed and dry, and the meat was very dry and unappetising. We were given explanations rather than an apology and still had to pay full price. We rarely leave food unfinished but couldn’t eat it. The management response afterwards was just as disappointing, offering a bottle of Prosecco despite us clearly requesting at booking that none be provided as we don’t drink — highlighting a lack of attention and care. Overall, this is not the calm, high-quality spa retreat it claims to be and is extremely overpriced. We won’t be returning.

My daughter and I returned a third time and I have to say we will not be returning. Something is radically wrong with this place- it used to be great value and well maintained but now it's poorly cared for and the staff reflect this. Firstly there is no warm welcome at all when arriving at the reception and a horrible smell as you go through the door. The breakfast is shockingly poor quality ( the bacon inedible and chewy and the hash browns frozen and tasteless) and frankly for a wellness spa as it alleges to be there is nothing healthy to be eaten here. Barely any fruit and only sweet sugary juices. Afternoon tea was appalling I can honestly say it was the worst experience I have ever had. Gluten free options included a rancid chocolate pot that my daughter described the smell as a hamsters cage! It tasted like the chocolate had been burned and curdled. The only decent thing was the scone and not enough sandwiches. An afternoon tea should offer a selection of teas but we were simply offered tea or coffee, and we had to pay extra for a glass of Prosecco which would normally be included in the price. As for the pool area ..where to start?! No beds free at all and overcrowding meant no space to hang your towel either, all this on a Tuesday! In the steam room the tiles are falling off the seated areas and huge gaps mean it's not comfortable to sit on, the jacuzzi was overcrowded so we had to wait for a space for some time and what a disappointment it was he temperature was lukewarm not hot at all and miserable bubbles barely noticeable. The showers were no better and the only place worth sitting in is the sauna. The therapists doing the treatments were the only highlight but 25 minutes was more like 20 mins on the bed. I had a great back and shoulder massage and a facial but it was just too short to really notice any benefits. It would be better value to have a spa deal without a longer treatment as other spas do. The worst experience was the relaxation room - the dim lights covered up a multitude of sins but in one area the beds were in such a poor condition that the foam was bare and the plastic coating ended up on my daughters face! We were in a better lit place and were appalled to see the state of the beds and quickly left. The shop is a little better in terms of service and help that's about all I can say. This place could be excellent but it is clear there is no maintenance being done and the premises are falling into disrepair with corner cutting and likely staff cutting as there are many empty spaces in the treatment rooms and nail bars and many therapists simply standing about. My advice : make the repairs or cut the costs to your customers or frankly it's likely things will get worse and the reviews will reflect the poor standards.

The grounds of Lifehouse are beautiful and as a guest you have free access to walk as you please. I enjoyed my taster facial treatment (30 mins included with overnight stay). We also had dinner and we were all pleased with food. I felt that the spa facilities and the rooms didn't live up to our expectations, especially as the grounds, treatments and food are to a very high standard. The rooms need a little TLC as a few bits were broken. Also, rooms are unbelievably warm in the summer and the lack of fans or AC appear to be a huge oversight. The spa facilities were ok but again I feel like they are left a little unloved and are a bit grubby.

You have to experience to believe. But a few hints. Modern, clean, funky interior Gorgeous gardens and surroundings Excellent staff & service Incredible food Relaxing spa and treatments. Fun and motivating gym staff & wide range of classes. You may even spot a celeb or two!!

Visited on few occasions and hasn't disappointed each time. A wonderful spa -- beautiful gardens, very relaxing and perfect for a day of pampering and relaxation!Great Memories!Looking forward to going back again!!!

I have always loved this place when i visit. 1st time i have stayed and its superb. Nice and clean, superb facilities and food. Staff friendly. Signs of improvement to hotel every visit. Feel like i have escaped the busy world and feel relaxed and revitalised afterwards. :)