Lighthouse Pointe at Grand Lucayan Resort - All Inclusive

The hotel is amazing. Food, services, clean room, staff willing to help, beautiful beach and swimming pool. The lunch is a fast food at the beach bar. But I recommend the Wave salad. It is delicious. Not meet, but you can ask for the Angus hamburger, so you get the meet inside. I had a great time on my week vacation. Just be careful with your stuff. As soon as I entered my room, I put my passport inside the security box, I entered my code and I close it. When I got out to take my first meal, I saw a guy coming but when he saw me, he turned around going back to the place he was coming from. He had a hat. He was suspicious for me. When I came back, maybe 20min after, the security box was opened. My passport was there, but I don’t know what went on in there. I closed again. I lost my pants belt. I didn’t claimed, because I wasn’t sure if I left it in the other room they put me in first. But if someone found it, they should know it was mine. Never heard about and I didn’t bother to ask. It wasn’t a big value anyway. About the security box, I still was doubting. But, just be careful. Keep your passport with you all the time.

This resort was great! Food and drinks were awesome! The beach is beautiful. Our families played beach volleyball, poolside BINGO, sand football, and we snorkeled. There were kayaks and paddleboard to rent and we also did banana boat rides for the kids. The staff was super friendly, rooms were nice - I would only note that the beds were doubles....and felt very small! We did karaoke in the evenings and stayed in the hot tub late! Highly recommend!

With a group of 25 colleagues we were boiler in this resort for one Night to wait for our ship (we work off-shore) to arrive. |It was not a punishment! A Nice location with Spacious rooms and a great infinity pool directly at the beach. ||The staff is excellent in both service and friendliness and the food is great. ||The breakfast-restaurant, especially opened for us 1 hour earlier, was serving an excellent breakfast. ||The whole place could uwe a little love and tenderness, but overall a good experience.

To start off- their beach is amazing. Crystal clear water, clean beach, and the pool nearby is awesome as well. The rooms are clean if somewhat older. Bed was comfortable. Jaz at the reception was wonderful, as was Bernaldo in the wait staff.|However, in general the service was terrible. The first couple of nights at dinner, we only received our drinks by the time we finished eating. After that, we ordered our drinks at the bar and took them into the dining room with us. We got a couple of dirty looks for that. |The Wave Bar - it started off good and got worse every day. The staff behaved the same way if they had 2 people or 30 people waiting. 45 mins for 2 burgers with fries, and that after they got our orders wrong multiple times. We watched people go through 2-4 drinks while waiting for their food. The staff had 3-5 people gathered in a corner talking and laughing while 2 people served drinks. It was honestly very frustrating to watch. They would constantly run out of ingredients as well.|The dinner buffet was atrocious. Breakfast was inconsistent - sometimes juice , sometimes not. Sometimes egg service, sometimes just scrambled eggs and deal with it. |To sum up- the beach and pool was lovely. But it was absolutely NOT worth the money we spent on the hotel unfortunately.

So disappointed. We have never posted a negative review, but can’t avoid this one so others aren’t disappointed. We booked the all-inclusive package and does not feel like an inclusive experience. Limited places to eat, very underrated buffet last night but we shrugged it off as just a bad day. However, today there was a nice buffet only to be told it is not part of the all-inclusive package and is $45 per person. We tried to eat elsewhere but pizza restaurant was closed and only food option was the limited menu at the Waves outdoor bar. When ordering there were 3 employees sitting and not paying attention to guest and seemed bothered to take orders. Grounds are run down and in dire need of attention. We can handle the run down grounds as we understand the hurricane impact but can’t accept the lack of hospitality!!!

Front desk said "We're All Inclusive but NOT All Inclusive". Multiple package types was not obvious when booking. They wanted another $200/night to upgrade to all inclusive. Bartender didn't know how to make drinks. $30 for 2 drinks that were so bad we only had a few sips of each. Waited 1 hour at Waves grill for plain nachos and cheese that was watered down so much it had no flavor. The 'Auto' feature on the room A/C didn't work, only cold or off. We got a couples massage. I was actually bruised after that torture session. My wife had to put Ben-Gay on me after. Long black hair on our hand towel. Housekeeping never changed the sheets, just remade the bed. I usually leave tips for them, not this time. They advertised a bonfire, which was $90 per person, even if on the All Inclusive package and paying the $40/day resort fee and $16/day service charge. No additional amenities available during our stay.

My boyfriend and I just got back from a one week vacation at the Lighthouse Pointe resort. We originally booked with this resort as it seemed like a great deal. After we made our booking, we read some of the reviews....and were a little worried. We went with lower expectations and agreed to make the best of it. Well, we were pleasantly surprised! The staff were friendly and attentive, the food choices were limited, however, the food was very good. Highly recommend the guava BBQ wings that you can get from the Pizza place. They make their own pizza dough on site so order early as it takes time. The Queen conch fritters from the Wave Bar are also very good! Bring your own larger cooler mug to the bar to keep your drinks cold. The beach is beautiful and the gym is good too and not many people used it so we had the place to ourselves everyday. We learned that the area was hit hard by hurricanes and they are doing their best to recover. Our room was nice with no issues. A couple of other recommendations; bring lots of $1 USD as they're good for tips at the bar and restaurant. We also booked a private tour for $66 USD each for 2.5 to 3 hours with a person recommended by the resort whose name is Fabien. You can book through the resort. What an excellent tour!!! Cultural Food tour is how I would describe it. We went to a bunch of local spots for conch salad and conch fritters, cane sugar and coconut tarts and more... Very nice guy! Tell him Pamela and Matt from Canada sent you :) you won't be disappointed. Overall, our trip was good and the resort staff made us feel very welcome.

Abandon and sad! We stopped here on our cruise and had to get a taxi after our excursion was cancelled, only to get here and had to walk a long way to have them tell us to walk back to get a day pass! Most of the buildings look abandoned and not maintained. So disappointing!!! So, just pass on Freeport! It was $60 for a taxi for three people and another $100 to get into a beach to only stay two hours! Nothing free in Freeport and the people are not helpful!