Lighthouse Pointe at Grand Lucayan Resort - All Inclusive

We had a great time. All inclusive, I ate more there than I do at home. Drinks were flowing. Staff was friendly and enjoyed conversations learning about the history of the hotel and its future. Staff also helped us celebrate our daughter’s birthday. They went above and beyond. The rooms are kinda boring and dated, nothing in the vicinity except souvenir market. We ate at the hotel, rented a car to visit the island and its beaches. There’s much more to see. Kinda had a ghost time vibe, but I understand.

I dont recommend! The resort was once a very Beautiful place. Now more than half of the hotel is closed permanently. Now its deserted all over, not many guests. We had to switch rooms twice because first one smelt overwhelming with mold, second room also but not as bad. The entire hotel smells like mold from flooding issues. We felt Congested and ill on the 2nd day. There is not much to eat as most restaurants are permanently closed, the pool bar is open but not late and the restaurant in lobby is open but not late. Both places could not make half of the meals on the menus due to not having the correct ingredients to make them. The pool and the hot tub are falling apart and has holes in it and cracks. The staff was helpful during our stay and did their best to help us with any issues and service. The area outside the hotel is not safe talk walk around past dark. There is not too much to do in this area and we were told a taxi was not safe and or risky to use if we wanted to go anywhere so spent most of our time at the resort relaxing by the pool and beach.

Beware of booking this hotel. I reserved three nights but could only stay one due to the terrible conditions. Upon arrival, I immediately noticed a strong mold smell in the room, the carpet was wet, and there was a dehumidifier running — a clear red flag. Within 10 minutes, I went to the front desk to report the issue. They moved me to another room, but it was just as bad, with the same mold smell. By the next morning, I woke up with a sore throat. On top of that, the plumbing didn’t work properly and we had to wait for a plumber, meaning we were exposed to mold and sewage odors. Locals even mentioned that the building is supposed to be condemned because it’s unhealthy, yet the hotel is still taking bookings. I was told the manager, Mrs. Cartwright, would contact me about these problems, but I never received a call — and it’s now been over 1 week. I also emailed them requesting a refund, but no one ever responded. This place should not even be open. For your health and safety — do not stay here.

To start off- their beach is amazing. Crystal clear water, clean beach, and the pool nearby is awesome as well. The rooms are clean if somewhat older. Bed was comfortable. Jaz at the reception was wonderful, as was Bernaldo in the wait staff.|However, in general the service was terrible. The first couple of nights at dinner, we only received our drinks by the time we finished eating. After that, we ordered our drinks at the bar and took them into the dining room with us. We got a couple of dirty looks for that. |The Wave Bar - it started off good and got worse every day. The staff behaved the same way if they had 2 people or 30 people waiting. 45 mins for 2 burgers with fries, and that after they got our orders wrong multiple times. We watched people go through 2-4 drinks while waiting for their food. The staff had 3-5 people gathered in a corner talking and laughing while 2 people served drinks. It was honestly very frustrating to watch. They would constantly run out of ingredients as well.|The dinner buffet was atrocious. Breakfast was inconsistent - sometimes juice , sometimes not. Sometimes egg service, sometimes just scrambled eggs and deal with it. |To sum up- the beach and pool was lovely. But it was absolutely NOT worth the money we spent on the hotel unfortunately.

This resort was great! Food and drinks were awesome! The beach is beautiful. Our families played beach volleyball, poolside BINGO, sand football, and we snorkeled. There were kayaks and paddleboard to rent and we also did banana boat rides for the kids. The staff was super friendly, rooms were nice - I would only note that the beds were doubles....and felt very small! We did karaoke in the evenings and stayed in the hot tub late! Highly recommend!

With a group of 25 colleagues we were boiler in this resort for one Night to wait for our ship (we work off-shore) to arrive. |It was not a punishment! A Nice location with Spacious rooms and a great infinity pool directly at the beach. ||The staff is excellent in both service and friendliness and the food is great. ||The breakfast-restaurant, especially opened for us 1 hour earlier, was serving an excellent breakfast. ||The whole place could uwe a little love and tenderness, but overall a good experience.

The hotel is amazing. Food, services, clean room, staff willing to help, beautiful beach and swimming pool. The lunch is a fast food at the beach bar. But I recommend the Wave salad. It is delicious. Not meet, but you can ask for the Angus hamburger, so you get the meet inside. I had a great time on my week vacation. Just be careful with your stuff. As soon as I entered my room, I put my passport inside the security box, I entered my code and I close it. When I got out to take my first meal, I saw a guy coming but when he saw me, he turned around going back to the place he was coming from. He had a hat. He was suspicious for me. When I came back, maybe 20min after, the security box was opened. My passport was there, but I don’t know what went on in there. I closed again. I lost my pants belt. I didn’t claimed, because I wasn’t sure if I left it in the other room they put me in first. But if someone found it, they should know it was mine. Never heard about and I didn’t bother to ask. It wasn’t a big value anyway. About the security box, I still was doubting. But, just be careful. Keep your passport with you all the time.

My boyfriend and I just got back from a one week vacation at the Lighthouse Pointe resort. We originally booked with this resort as it seemed like a great deal. After we made our booking, we read some of the reviews....and were a little worried. We went with lower expectations and agreed to make the best of it. Well, we were pleasantly surprised! The staff were friendly and attentive, the food choices were limited, however, the food was very good. Highly recommend the guava BBQ wings that you can get from the Pizza place. They make their own pizza dough on site so order early as it takes time. The Queen conch fritters from the Wave Bar are also very good! Bring your own larger cooler mug to the bar to keep your drinks cold. The beach is beautiful and the gym is good too and not many people used it so we had the place to ourselves everyday. We learned that the area was hit hard by hurricanes and they are doing their best to recover. Our room was nice with no issues. A couple of other recommendations; bring lots of $1 USD as they're good for tips at the bar and restaurant. We also booked a private tour for $66 USD each for 2.5 to 3 hours with a person recommended by the resort whose name is Fabien. You can book through the resort. What an excellent tour!!! Cultural Food tour is how I would describe it. We went to a bunch of local spots for conch salad and conch fritters, cane sugar and coconut tarts and more... Very nice guy! Tell him Pamela and Matt from Canada sent you :) you won't be disappointed. Overall, our trip was good and the resort staff made us feel very welcome.