Lightwell Hotel & Spa

What an incredible surprise. We stopped by for a day of shopping in Hood River. Decided to stay the night and checked out the Lightwell Hotel. It exceeded every expectation. The room was incredibly nice and clean. The staff were friendly and professional. The hot tub and spa was a great way to end the day. Going to be our “go to” for future romantic get-aways!

We had a very disappointing experience with this hotel and spa. We had a confirmed stay and spa appointment scheduled, but unfortunately had to cancel because our children became sick and we could not travel. We contacted the hotel multiple times by phone and email to try to reschedule both the stay and the spa services. We were not asking for anything unreasonable — just a future date. Despite multiple attempts, they refused to reschedule or offer any flexibility. They were perfectly willing to keep the full payment, even though we did not stay at the hotel and did not receive any spa services. Things happen, especially for families, and how a business responds in those moments says a lot. In our case, there was zero empathy and zero effort to work with us. The takeaway was clear: they were happy to collect our money, regardless of whether they provided any service. Based on this experience, I would strongly caution others — especially families — to think twice before booking here.

Well renovated hotel, they kept many of its original features while also making it feel modern and luxurious. The rooms were very cute. The spa is free for guests and it is very relaxing. The sauna is wonderful. They took care of us really well with excellent customer service. All while keeping the price fair and offering a local (PNW) discount. We will 100% be stay here again in the future. One complaint is that you can hear everything going on in the room next to you. The walls aren’t super soundproof.

Absolutely beautiful hotel with friendly and welcoming staff. The lobby bar is phenomenal for a good cocktail, light eating (although they offer plenty of filling options!), and the atmosphere and friendliness of the bar staff just brings it all together! The spa in the basement is heaven! A massive hot tub that I can barely find words to describe and a large sauna, along with massage therapy and other treatments! This is a one stop shop for a comfortable and luxurious stay in a gorgeous an cozy town! Hood River is easily one of the most beautiful places to stop along the I-84 corridor and the Columbia Gorge! Thank me later.

Lightwell Hotel is fairly new. Even though some amenities are "coming soon". We greatly enjoyed our stay. Location is fabulous, right downtown. The hotel and rooms are cozy and decorated well. The beds and pillows are super comfy. We absolutely loved spending time in the sauna and soaking pool. Spa services are coming soon. The rooftop bar (open right now weekends and coming soon to fulltime) will be spectacular in the Spring and Summer. We stayed during the week and it was pouring rain, so didn't get to enjoy it. The room we stayed in was small; however really comfy and was fine for our two day stay. If staying longer, I would probably upgrade to a larger room. |We loved our stay and can't wait to come back again in the Spring and Summer!

Last night 2/28 my husband and I took a night away from our four kids, an opportunity we rarely get to celebrate my birthday. On the 3rd floor around 1:30 am there was a domestic disturbance close to our room. There was a couple yelling with physical noise and a lady yelling “help call 911, she’s bleeding, put pressure on it.” As someone who has recovered from DV this was highly psychologically disturbing. I was unable to sleep for hours after. When I finally did half our morning was gone and it was close to check out. I have experienced a lot of difficult feelings since. Upon check out we asked for some sort of refund and we were only offered $25. We feel being as close to the situation as we were we should have had our money refunded, or a voucher to make this experience up. The disturbance was significantly more than a typical disturbance. For this reason, we will not be back here which is unfortunate because we venture to hood river often. The hotel itself was very aesthetically pleasing, staff friendly, rooms okay but beds very soft, and the spa was excellent.

What a chic place in the heart of Hood River! The entire stay was 10/10 from the cozy bedding and plush robes, to the BIG large heated soaking tub in the lower level, free sauna and even a killer oat milk latte in the morning (it was delish!). They have thought of everything here, which makes staying here a breeze. Only item to note is that the rooms are smaller/cozier but they are very well laid out and comfortable too and feel chic. It's fun to walk and explore Hood River and have this as your home. Can't wait to return.

Spotlessly clean, great location within walking distance to everything downtown, comfy beds, good coffee in the lobby each morning, and amazing cedar sauna and large hot tub in the basement. We made good use of that as it was in the low 40’s with cold winds howling down the Gorge. Lodgy feel with Pacific NW color palette but all the amenities of a boutique hotel. We look forward to staying here again!

Had dinner with friends in the Lobby Bar the other night and it was spectacular! Food was thoughtful and delicious, service impeccable and drinks were spot on. 10/10. Can't wait to go back