Jessica D.
Google
DO NOT BOOK A PRIVATE ROOM HERE.
I don't usually leave reviews, but after years of my partner and I travelling, this is the worst experience either of us has had.
Accommodation:
When we arrived, 10pm at night, we were told (not asked) that we would be staying in a room 10 minutes drive away because the room we booked wasn't available. A volunteer wanted to take our bags off us and drive us there separately on a bike, which obviously we declined. We got our own transport and were left waiting outside for ages until my partner went back there to complain and someone brought the key.
The room was far away, smelly, run down and too far to walk for the included breakfast or dinner. We saw that the food is buffet and left out for hours with lots of flies around.
Service:
The service is absolutely chaotic. Nuy never answers messages so one of us had to walk to the main hostel every time we had a question, which was 15 mins walk away.
When I took laundry, Nuy put our bags on a random guy's motorbike without asking me. When we returned to collect it, it was in a separate street, with clothes strewn everywhere and mixed with other people's belongings. We had to go through other people's clothes to find what belonged to us. Nothing was folded nicely or organised, and she'd shrunk a lot of my clothes.
Whenever we needed cleaning they would arrive hours after agreed time.
There is also a guy that volunteers there (named Amen), who at first gave me his number to contact him if we needed anything and then lied a couple of days later, saying he doesn't work there. This is because he was busy playing chess and didn't want to help.
He intentionally spoke to my partner in Portuguese, knowing I couldn't understand, and told him negative things about me thinking my partner wouldn't tell me.
I've never known service like this Thailand. I hope people take all the negative reviews seriously. This place is a scam, full of liars and they don't communicate anything.
I've attached a video of the laundry and how shrunk some of the clothes are (those trousers should be the same).