Hermosillo & Nunez of New Mexico L.
Google
We visited Square Time NY (1515 Broadway) today around 7:20 PM. My daughters (ages 20 and 10) were excited to visit the K-pop store, but our experience was unfortunately cut short by an unnecessarily rigid interaction with staff.
As we approached the entrance, my wife was holding a small taco wrapped in aluminum foilâleftovers from a meal weâd just finished. The staff member at the door explained that food wasnât allowed inside, which we completely understood and respected. We immediately told our daughters to go ahead while my wife and I stayed at the entranceâliterally one step inside the doorway on the floor matâwithout moving further into the store.
Despite this, the staff member (employee at the entrance) insisted we go back outside to âfinishâ the food, even though it was sealed in foil and we were clearly not eating it. It was raining, and we were standing in the entryway, not walking through the store. Our hands were sanitized, the food was wrapped, and we had already agreed not to enter further with it.
The tone and insistence felt disproportionate to the situation and disrespectful to my wife. Rather than continue the interaction, we asked our daughters to leave and took our business elsewhere.
(For context: We walked directly across the street to the Disney Store, where two security personnel were stationed at the entrance. We had no issues whatsoeverâthey were courteous and professional. This experience made the contrast with Square Time NY even more striking).
To management: I encourage you to review your security footage from around 7:20 PM today. A small amount of flexibility and courtesyâespecially given the weather and our immediate complianceâwould have retained our business and goodwill. Your staff represents your brand, and this interaction did not reflect the welcoming environment K-pop culture is known for.
I hope this feedback helps improve future customer experiences.
