Robin Toth
Google
So much potential, but needs work!!
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Positives: beautiful scenery, location is close to town, staff was mostly friendly, restaurant food was excellent.
Negatives: housekeeping was subpar, all areas seemed understaffed, no tv or air conditioning in our cabin, cannot get a hold of anyone on the phone.
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Overall, my family (6 adults) enjoyed our stay, but there were many concerns. This was our first time in Maine. Many people kept indicating we were "not in season yet".... almost like we were an inconvenience for traveling in early June? Was very strange and sad to be made to feel that way, having traveled far to come here.
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LODGING: Loved the Clipper Cabin (previously Linekin Cabin), but it did not have air conditioning, enough lighting or even enough adirondack chairs on the deck. Comfortable beds. Loved the private location of the cabin and it's proximity to the gym/sauna/ pickleball. 2 great reserved parking spots. Plenty of space for a group of 6 adults. Wish it had a/c and tvs and more outdoor seating. Don't know how anyone would fare staying here overnight in the height of the summer heat. I understand LBR used to be a summer camp, but you now classify yourselves as a resort and you market yourselves as somewhat luxury. Air conditioning and televisions are modern amenities that should be provided unless explicitly stated that it's not provided prior to booking.
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HOUSEKEEPING: Needs improvement. They did not replenish supplies including toilet paper!!! Had to ask for toilet paper, new towels and soaps every single day. Had to ask them to sweep/vacuum our dirty floors, otherwise they didn't do it.
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FOOD & BEVERAGE: Breakfast buffet was nice, but they did not refill the buffet enough for the amount of people eating. Was a lot of standing around waiting for more food to be brought out, and the resort wasn't even at full capacity. But The Deck Bar & Grill was fabulous, dinner food was excellent! Dining staff was honestly the nicest and hardest working staff we encountered.
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WATER SPORTS: The process for taking out kayaks felt extremely unsafe, they took down your name in the sail shack and then said "paddles are over there, kayaks are down there" and sent you on your way. No one was at the dock to assist with getting in/out of the kayaks. No one was there to teach proper technique. My sister had an issue with her kayak out in the middle of the bay and no staff were around to rescue or assist. I would hope this is different "in-season" when more families with kids are here. But again, as full paying guests, safety should be a top priority regardless of the season/month.
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STAFF / COMMUNICATIONS: We could never get a hold of anyone prior to our stay. We left voicemails & even messaged on social media to try and get our questions answered. How can a hotel not have someone answering phones/messages? Also, I swear we didn't see any staff over the age of 20 and didn't see any managers. Felt like the place was being run by teens.
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ENTERTAINMENT: Don't know if it's because we were (again) "not in season yet" or if it's always this way, but there was nothing in the form of community entertainment. We had a few lousy weather days and had absolutely nothing to do on-site. There should be scheduled programs and activities since LBR is a resort. Bingo, trivia, happy hour, ping pong competition, arts and crafts, movie night, etc for some ideas.
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In summary, if it's not "in season" and you can't meet your standard, don't be open. Period. Or indicate on your website that amenities will be "less than" until later in the summer. Not having enough staff, supplies or entertainment to function shouldn't be the guest's issue. For $4,000 for 4 nights, we weren't overly thrilled. Would we come back to LBR? Maybe, but probably not unless things change. Again, BEAUTIFUL scenery made us happy, but picturesque grounds only get you so far when spending $$$.