Little Falls Family Dental

My family has been coming here for years. They really have a good experience each time. Most of the staff are friendly, we definitely have our favorites tho! Dr. G is caring and patient with my daughter who has dental anxiety. Dr Choi is amazing for my pediatric son. 2 Front receptionist are always accommodating and they go above and beyond for my little family. The dental assistants are friendly and we are always treated with respect. Thank you Little falls family dental ❤️

I had a terrible experience with the lady that does the scheduling. I don’t know her name but is the one in charge of scheduling after your consultation with the dentist. She’s very nasty never smiles always has an attitude and isn’t helpful at all. I don’t know how she can treat people with such rudeness. I also work with customer service and not always. Do I have a good day but I never take it out on the people and every time I called this place she always has the same nasty attitude she always Treats people as if they don’t matter I wanted to come in for a Retreatment on three root canals that were done at this very same place. She wanted to refer me to a place 30 minutes away without traffic and her excuse was you have to do multiple retreats? Our specialist is not equipped with that kind of equipment he only does one at a time so when I contacted the place that she referred me to she told me the Insurance only does one treatment at a time so I called Back and to explain to this lady and she completely blew me off Made a big excuse that the specialist broke his tool and they don’t Do any retreats anymore Little does she know that my wife did a retreat the day before from the specialist? Please make it make sense I think this lady needs a Crash course On how to treat customers, especially if they’ve been coming here For a long time and to be honest with you the Reason why I come here is because it’s Close to my House, it’s convenient for me, but I’m tired of coming to this place I won’t Come back ever again. I don’t like to leave bad reviews. I’m not that person. I don’t like to hurt businesses, but this lady who works for this dentist office is sabotaging Their reputation. I think the owner or whoever is in charge of this operation needs to be well aware and take care of this issue ASAP because you just lost another customer

I had a great experience today. I was nervous but the Dr Gurung was amazing. Joy her assistant was so kind and caring. Loved them both. Felt I was in good hands.

Plenty of parking and a spacious waiting room. Check-in was quick and efficient. The office and staff are very kid-friendly, which made the visit much easier. There is a water fountain available in the waiting room, which is a nice touch. The staff was courteous and attentive, the doctor was kind and professional, and check-out was just as smooth. Recommendation: Consider asking patients to remove their glasses during the procedure to prevent them from getting wet, and providing a tissue during the procedure so patients can stay dry and comfortable.

Little Falls Family Dental is the place to go. The staff and doctors here are always keen to help and are super nice. I'd recommend going in the morning, as it gets crowded in the afternoon, and that just makes everyone cranky, you know. Dr. Gurung was very careful throughout all of my appointments and also very understanding. She would say sorry every time she accidentally hurt me. The lady at the front desk who checked me out was also very nice and did everything she could to help me. At one point, I didn't have insurance, and she pointed me in the right direction, really helping me. Kudos to Little Falls Family Dental! I also have no cavities now, yay!

Painful Experience – Avoid This Place at All Costs Everything seemed fine until I had an appointment scheduled for 12/19 to repair a filling. Because I was already in pain, I asked to move the appointment earlier, and they gave me a new date a week before. I was relieved—finally some hope of getting treated. But when I showed up for that appointment, in pain and after preparing myself medically (I recently had heart surgery and had to take four antibiotics just to be safe), I was told my appointment had been canceled because the dentist “called out.” They claimed they had called all patients to notify us. That was a lie. I had no missed calls, no voicemail, nothing. When I explained this to the front desk staff, they were rude, dismissive, and downright nasty. It was like talking to a wall. They ignored the fact that I was in pain, ignored the risk to my health, and treated me as if my situation didn’t matter. Their attitude was shocking—almost as if they couldn’t be bothered because it was a Friday. I even tried to reach a supervisor, but of course, that was impossible. The lack of accountability and compassion was appalling. No patient should ever be treated this way, especially someone dealing with pain and serious health concerns. Do yourself a favor: find another place. This office does not care about its patients, and their customer service is beyond terrible.

Ive been taking my son here for the past 7 years he is now 10 everyone is so friendly and helpful. The Dr has so much patience with these little ones. I have never had a bad experience here.

Love all the people there.Great professionals. Starts at the front desk continues with the dentists and hygienist and assistants, to the great women checking you out and setting up your next visit. Dr. G is the best!

I wish I can give this place 0 stars. The people at the front desk double book and forget that fact then they make it seem like it's your fault! They are rude and unorganized and have the nastiest manners. The dental hygienist is always on vacation and they only have that one person and they did a sucky job cleaning my kids teeth. The orthodontist removed my son's braces and months later he still has the cement from the brackets stuck in his teeth! the orthodontist is constantly on vacation and comes only once a damn month so you can imagine where my money went down the toilet! I paid out of pocket for a horrible job and horrible manners. Avoid going to this dentist office at all costs and save yourself the annoyance of waiting all day for a 5 minute half ass appointment and work. And whatever you do, don't get braces here! They all are just rude and unprofessional

Poor service. I've used them in the past . I continued to use them because of their location. I came in for a cleaning. I waited in the exam room with no contact for 15 minutes. Finally, I was told that the doctor needed me to wait 40 minutes. Where was the hygienist? My time is valuable .

The experience that I've had these past two days with Dr. Gurung has been nothing but exceptional. She took me out of excruciating pain that I had on my molars for some time now. I've always heard of root canals being a complete nightmare, but with her exceptional knowledge she performed the root canal with no pain. She also explained what was happening step-by-step to ease my anxiety and would check in on me periodically to see if I was OK- which I appreciated so much. I've always been apprehensive with getting any dental treatment done, but the way she handled my anxiety with such care, knowledge, and most importantly, professionalism put me at ease. She even understood the importance of my religion, and wanted to get my work done before Ramadan. She's Godsend! She truly cares about her patients and she's always listening to any concerns or questions I may have with open ears. I am so grateful I found her to be my dentist. I would sincerely recommend Dr. Gurung and her staff to my family, friends, and anyone who needs a caring and professional dentist. THANK YOU DR. G!

I had a cleaning done here, not sure if they guys knew what he was doing, i was choking on my saliva while getting my cleaning done, he knew it too and I had to tell him if you can put the saliva ejector if he saw my saliva building up bc i have a bad gag reflex, he look like he was getting frustrated & had no patience, poor experience here

You can tell Dentist hates his job...no care or patience. You need to literally ask for a cleaning. Scratched up my gums and made my toothache even worse!!!! Please quit and follow your dreams Dr chow or whatever ur name is. You only live once

I have no problem with the dentist or the techs. OFFICE STAFF IS NOT PROFESSIONAL AT ALL! Makayla who makes appointments is extremely rude! I have been yelled at and hung up on by her. When I tried calling back, Suprise suprise they dont answer their business phone!!! I had to go into the office to be able to speak to the office manager. I honestly felt like it was a waste of time bothering to speak with the manager. Bad experience!!! Do not recommend at all!!

Had a great experience both times here with my 7-year-old. I get people's experiences are subjective, however, the office cannot control all factors. Today my son received sealants and two fillings. Dr. Choi and her assistant were awesome and so cool. We did not have to wait long and everyone was upbeat & competent. People need to stop acting like a brat the world owes you nothing. We are scheduled for September for a follow-up and WILL be back.

DO NOT WALK BUT RUN AWAY FROM THIS PRACTICE!!!! If I could give 0 stars I would. This is the most unprofessional dental practice I have ever been to. First to start I was scheduled for a cleaning and an exam by the dentist, never got a name, as this was going to be my first time there. They called 2 days before and confirmed the appointment. They then called back the day before and said we have to cancel as the hygienist is going to be out, mind you I have waited for over a month for this appointment. I said no let's just reschedule the cleaning and keep the exam, so we did that. I then proceed to get 3 more calls that same day, it appears that none of the girls at the front desk look at the schedule or speak to each other in that office. I go in the day of my appointment fill out all the paperwork and am now waiting for over 45 minutes, before I finally get called in. I ask the girl is this normal as you make the patient sign forms saying they will be billed if they are late but you can make me wait 45 minutes. She proceeds to tell me, oh you had to wait because of your cleaning that you are getting today. WHAT!!! I am not getting a cleaning today just and exam. The great front staff changed my appointment, never checked with me or told me and had me waiting for over 45 minutes for absolutely no reason. I was pissed, I had her check and the other cleaning was still in the system, so she left it in there for now. So after the x-rays the fun really began. The worst and most unprofessional dentist I have ever experienced came in. First he never introduced himself, he just looked a the x-rays, looked in my mouth, was like you need this, this and this done, and need this tooth that you came in about needs to be pulled set up an appointment with the oral surgeon, Okay bye. I was like WHAT!!! I didn't even get a chance to ask any questions about what he was saying needed to be done or why the tooth should be pulled or anything. He was maybe in with me for about a total of 3-4 minutes. It was ridiculous. But he made sure to bill the insurance company for a full exam which I have filed a complaint with them about. Then the rude girl at the front desk just finished it off for me. I go to leave and am patiently waiting for her to get off the phone and 2 other patients come after me. She is trying to take the last patient before me. At this point I'm like I was here first and I need to leave. And the icing on the cake is, I just received a bill saying that I owe them money after the insurance paid them in full for the horrific service. I called them and the girl I spoke with is like you owe like and the insurance didn't pay in full so you have to take it up with the insurance company. I guess they figure people will just pay it. But HELL NO! I am not giving them a dime. So I called back the insurance company, as I had already spoke to them, and got the id# of my recorded phone call stating that I owe nothing to LFFD. So what do you know when I call LFFD back and told them you can call the insurance company and reference my call with them, as it is paid in full. All of a sudden the girl changes her tune and says I don't owe them anything, really and you weren't even going to call me back? So watch out they are misbilling patients and hoping no one is checking with their insurance company, and that people will just pay the bill.

Dentist wore no mask or eye wear during my Cavity filings. Omg Receptionist was an expressionless human who I asked her to see my chart and she said I couldn't and I'm like why. I'm the patient. Couldn't answer then couldn't find my chart. (Shocker) Doc and assistant talked English then Arabic then English then Arabic. Rude. Pick one. They try to upsell you like a damn car dealership. Her: You have to get a deep cleaning. Me, why and what's the difference between a regular cleaning and a deep cleaning ? So she says that You're older and I'm Like I have nice teeth. how much $35.00 a section. Wtf? Section. My mouth is in sections so x's 4 $140.00. I told her no thanks a Regular cleaning that my insurance pays is fine. She goes no whatever the doctor says goes and I told her negative on that. My mouth my Choice. There's more but you get my drift. They want to do things outside of your coverage to make money. It's a scam/scheming BS. Again. It's also filthy dirty too so I give it ----(negative ) 5 stars. How about that Save yourself and find a different place.

Diana was great. After my cleaning I felt instantly better. She even was able to recommend further treatment I wasn't aware of. Overal, great experience.

Dr Chow should not be a Paediatric Dentist Stay away from this place if your looking for a "family" dentist because they are far from run like a family practice no compassion not family oriented girls at the desk are rude. The doctor refused to let me in my son is have Surgery today and the doctor was asked if I can come in so obviously is not a hard rule. He is terrified and crying in his chair and needs my support I'm vaccinated have my card and have a mask on. Coldly said no doesn't care if the patient wants both his parents who cares no compassion no feelings even when doing the procedure. I guess if you don't love your kids bring them here they will treat them like you do but if you love your kids like me KEEP THEM AWAY !!!

Took my son there May 3 for a checkup. Was told he needed 3 root canals and a date of May 18 was set up. They contacted me a few days before to confirm. I took him there on May 18 and they said it was not for a root canal but for a filling. I told them that is ridiculous as a filling needs to be done after the root canals. They finally admitted the appointment was for root canals but my Blue Cross dental Insurance had not approved it as yet. I went home and called Blue Cross and discovered that the root canals were never applied for until 10 minutes or so after I left the dental office. So they lied to me directly to my face. Now people can and do make mistakes all the time but to lie about it to me in person and deflect blame on to others is not acceptable and caused me to loose faith in them. Beware of using them as they can't be trusted!!

DONT TRUST THIS OFFICE. I have not been to them in years, however, I am still paying for what they did. They are terrible at keeping appointments and getting you in on time. If you make an appointment for a specific doctor, they will all of a sudden switch you to someone different. They drilled a lot of my teeth which are now bothering me and I've had to get fillings replaced or even more extensive dental work done. Worst of all I don't even think all of the fillings they did were necessary. One time one of the dentists even "accidentally" chipped one filling on another tooth, said she would fix it, never documented it, then when I came to get it fixed another dentist there said he wouldnt do it because she's a wonderful doctor and that couldn't have happened. BE CAREFUL WITH THIS OFFICE!

Negative review Be aware of this disrespectful place. The first time i went there the last year, i ask for deep cleaning They said we have to claim the insurance first so they did the X-ray and i left 3 time the claim get disputed because they only sent the x-ray to the insurance so they deny it because no details. Every time i call this office they say we gonna send the claim again with details and they didn't because every time i call the insurance they say the doctor has to send more details but they send the X-ray. The end of the story i did regular cleaning because they're lazy and they don't want to do there jobs. My second appointment after 6 month they called me and confirming the appointment i said confirmed. The next day they called sorry the doctor got an emergency and has to leave. So they reschedule it then at the same day, they called sorry it's snowing outside and we're close, i said ok. Today i went before my appointment 15 min earlier they said we called you yesterday and we canceled your appointment can we reschedule it for the 4th time i said NO because that's disrespectful. She let me wait in the car for an hour twenty min waiting for her call and she didn't so i just went inside got the paper that I signed and i will do a complain with the state and just decide to show the people the bad experience with these people

I resent having my sons braces done here. It's been almost a year that they have been on and he's only seen ortho about 4 times. The office is HUGE on canceling and/or rescheduling. They did not call to remind me of the changed appointment that was 2 weeks ago, and told me when I asked why I didn't get a reminder that they only do that as a courtesy. HA!!! I was sent a letter from their office being told I'm hindering the ortho process due to my canceling appointments, when in faculty it's them not me. They claim to have never sent the letter, the receptionist or office manager as she claims is RUDE as anything. Along with being told the braces arwnt doing anything that my son needs jaw surgery instead. Maybe if they actually did his ortho appointments, the procedure would work. Run from this place, don't torture your kids with them.

Wait time is ridiculous. Everytime I come here I wait a minimum of 2 hours to finally get into the room and then another 45 mins to actually see the doctor. Would not recommend. They are very inconsiderate with people's time.

My wife had an appointment at 330. It was pouring rain and route 46 was shut down. I called the front desk and notified them that we will need approximately an extra 15 minutes. We came in at 347 and the girl at the front desk said you have a 15 minute grace period and we will have to reschedule you. I tried to explain that I called the front desk and all she said is that you are still 2 minutes late past 345. I have been a member in this office for 4 years, and every time me and my wife came on time, they Made us wait 30-45 minutes. This is ridiculous and unprofessional. I will be going somewhere else that is more appreciative and understanding. Please Don't contact me or my wife for any future appointments!

The Director of this dental practice, whom happens to be one of the most kindest, compassionate, caring dentist that you will ever meet, is great. The Directors intentions are in the right place,but because of the lack of internal organization in the front office, makes the place unacceptable. The dentist has a passion for his patients, and his level of care. Not to mention the dental staff that works directly in the back doing procedures are very nice. It's a completely If you can overlook the front office, you will find a highly pleasant experience with the Dentist, and his staff.

If there was a zero star option to rate this place, I would give it. The bathroom is disgustingly dirty. The visit felt rushed and the cleanings were done in about five mins. This place is ridiculous when it comes to their so called billing department. How on earth does someone receive monthly bills since the summer, each month a different amount, when we have full coverage is beyond me. I have called multiple times and assured on there part that the problem was fixed but sure enough we still get some sort of bill. I have no choice but to go out of my way and try to resolve the matter AGAIN! If you are a good doctor and care about your patients please hire more staff.

Overall dispite some waiting time, many years of professional services they offer in one spot and many of their professional staff is now been better in 2017 . I believe a 4 is still low. I had a few times when the Dentist rescheduled. The front desk is happy to accommodate me if you ask for other openings. They call up to 2 days to confirm your date. This is great because being busy sometimes you can get sidetracked. For emergency appointments they will try to accommodate you or give you a later date. I have in all my years going there had one major problem. Dr Nigel was happy to take me and my tooth was broken. He fixed it except it was about 1/8th inch high. (I'm not a professional in Dentistry words) I explained that it was too high , he huffed and puffed, those jesters made me feel uncomfortable like a cracked ice cube. He said he would work back on my tooth after he finishes the scheduled patients. I was patient and glad to stay because of the discomfort procedure I had. They closed at 2:00pm . I was not completely satisfied he said you have to make another appointment. Personally If this was my first or second time I would have not come back because of the Doctor. But I took into consideration the years, accommodation and work that was done including waiting time, reschedule and professional services. I still will give a 5. I had to reschedule because they were closing at 2:00pm on Saturday.

I had an 8 am appointment and was kept waiting until 8:45. They didn't know where the doctor was and he never called in. I kept cool and calm the entire time but let them know i had taken time off work to have two old fillings replaced and could not afford to keep doing that, so I didn't want to reschedule. Finally the dentist showed up and had nothing to say. When I pointed out that our appointment was for 8 am, he grew angry with the confrontation and said he hit traffic (I came from the same area - no traffic). He refused to apologize, just grew angrier. He then went to the front desk and lied to the mgr, telling her that I insisted on a different dentist and he wasn't going to see me. I never made such a demand. People are not willing to accept responsibility for their own actions. An apology from this man would have gone a long way but it was not forthcoming. Even though I remained calm and only asked questions (normal tone, nice words), the dental assistant told me to "calm down". When I asked her to repeat what she said, she said she said nothing, which is another lie. I can't believe how much disregard this place has for their patients and their time. The mgr. tried to smooth things over, which I appreciated but the damage was done. The dentist's name is YUN. Avoid him if at all possible. Or, better yet, consider avoiding the practice. Right now I have no choice due to my insurance; I have to use them but will now see another dentist. Best of luck.

I am also not impressed with this place. I don't have a problem with the staff or the dental hygienist but didn't have a good experience with my doctor. I have only been there four times total. One general check-in. They found cavities and I had to come back twice to put in fillings. One appointment was canceled the day before and I had to wait for another two weeks with a painful cavity. After that, as others mention in their reviews, I am left with one filling still hurting, six months after they put in the filling. The last time I arrived for my dental cleaning and check-in, I was told when I arrived that my doctor wasn't in and wouldn't be able to check on my still hurting tooth. Also, the office opens at 8 but you can't reach anyone before 9. Overall, the staff is nice but I didn't have a good experience with the doctor.

Nightmare!!! Beware ! I got a cavity fixed and ended going somewhere else a month later because I was so impressed with Little Falls Family Dental and my new dentist asked me if that tooth Dr. Gizachew fixed still hurt I said yes. Well apparently he gave me a giant filling and yet did not take out the whole cavity!!! Bravo Dr. Gizachew and Lee! The university you both graduated from must be so proud!!! I hope you get shut down and your middle school educated staff get what you deserve!

I made an appointment 6 months ago for this morning at 11am and what do I get when I arrive today? A locked door with no one inside and the alarm still active. No answer on many repeated calls to their phone number. The hours posted on the door even state they are open today. I also confirmed via text message as I always do. I gave them another chance despite waiting an hour in the waiting room (and having an appointment) 6 months ago but not again. Stay away from this place.

Worst experience ever when I tried making an appointment as a new patient! The receptionist was rude and gave me attitude the whole time, it almost felt like if I was wasting his time. He asked me questions that were unnecessary and made it almost impossible to make an appointment, the time frame was a month of wait, when it was a case of emergency. So I decided to call somewhere else and got an within the next day and it took me 5 min to make it. If that's the type treatment you give out as a first impression then I suggest to everyone do not go here. I can only imagine how it must be once you get treat it.

Worst place ever Don't even think to back there again they make u wait for ever my appointments 10am they lat me wait in the front 40 min after this they called my name and thanks god waiting for my doctor inside the room 35 min more ( doesn't even worth one ).

I called with an emergency and explained to the front desk that I have a flight to catch the next day at 11am. They told me to come in at 10am, I waited until 10:30am then they told me there's no room available. I asked to speak to the supervisor and they said he can't be bothered right now that he is in a meeting. It's obvious this business does not care about their customers, only they money making appointments. I have been going to this dentist's office for 2 years and every time go in there is always an issue. I am now looking for a new dentist.

Great one stop clinic. Sometimes you have to wait but it is worth the wait. I've been seeing Dr.G since 2014 and really like his passion for work. They see hundreds of people every week so those bad reviews are just small part of the public that is happy with their care. Trust me I should know

If I can give zero start I will Front desk they really nasty they don't know how to talk with the patient they let you feel you coming to ask them for money , I walk in at 12:20 and my appointment at 12:30 so after waiting 30 min I ask how long more she didn't even look at me when she answered saying they will be wait doctor behind so will be awhile I don't have problems waiting but they way they talk they're not professional to have this kind of job . Even though other patient have The same opinion they look at me sayings we not coming back here doctor good but front disk always having attitude( save you time and you money even if it's under the insurance go to other places at least they respect you)

Body language is everything especially when the receptionist is yelling too because MY appointment was almost a hour late. I sat the whole hour waiting for my name to be called, the last time I asked when I would be seen, the receptionist got loud with me and her body language was awfully aggressive for someone who works with children time to time. Would not recommend this place.

I have been going to this dental office along with my son but it is not the same anymore. It is impossible to get an appointment. When you call, you get placed on hold and it seems like you never get to speak to anyone. One time, they cancelled my son's appointment without notifying me when I had been waiting for my son's appointment for over 6 months. I had to call and make a scene. This was the only way they reinstated his appointment. When you check in at the counter, the receptionists are so mean and nasty. It's like you are bothering them. This is not good behavior for a child to witness. When you get seated in the room, no one introduces themselves, including the doctor and they don't tell you what is being done before sticking their hands in your mouth. They just tell you okay this is what you need, go see billing and make another appointment. I work two jobs as a single mother so it is very difficult for me to come to these appointments and I seriously feel like I have wasted my time and I was highly upset coming off of this appointment. I will be looking for another dentist.

Great experience each time (been here only twice) they were open thru the pandemic when my child's primary dentist was closed. My 5yr old had her first toothache and she left feeling so much better. The doctor was great with my little one and made her laugh even though she was in pain.

Worst pediatric doctor, you can go to. Please Do not bring your child here. Dr choi, lied to me and my son. She claimed to have put in my son anasthesia on his nerve and she did not do it having my son screaming and moving her legs up. She would not stop eventhoug i told her to stop. i told her to be gentle and she said if you dont like it go to another dentist. She waited for my son to get a deep cavity so she doesnt do a filling and does a root canal. Not only that but on pass visits she pushed my sons lips so he doent move and provoke him a bite which she claimed he did it himself. There is not way he did it himself because as soon he got up from the sit he had it. Between her and her technicians they talk and make fun about kids and parents that she treats. My son is a strong boy he doesnt cry for little things. This dentist does not care about kids, when i told her to be gentle she started being rude with my son and even throw the door hard and was touching him rough. i told her her tl stop and she would not stop. Do not bring your child here. After speaking to the manager office she schedule me an apoinment with another dentist and 1 hour before she called me to tell me this other doctor wont see my child. She told me i wanted to save you the trip. This is how professional they are. Worst Pediatric Doctor, Dr Choi.

Overall the staff is very nice. That's about it. They all seem like they are rushing from patient to patient. It's a fast food joint or I'd say a fast dentist joint. As all the other reviews say, the wait times are horrendous. Appoint at 2pm, your are seen around 2:30-2:45. They sit you down and wait another 15 minutes before the dentist comes in. Checks your mouth and wait until the helper comes in and takes a X-ray. Wait another 15 minutes before dentist comes back in. Puts topical anesthetic and leaves again. Comes back and injects you and leaves again. Works for a little bit and leaves. The color of my crown is completely off! But not for once did he grab a mirror to show me the final product. I do not recommend this place to anyone. What happened to going to a dentist who actually cared and was with you the entire time!!!

I wish I could give this office zero stars. One star is giving them too much already. My experience with this office has been one of the worst experiences I have ever endured. I was a patient at this office for about 2 years. Besides regular cleanings, I got 2 crowns and an implant done. I had to see a specialist in another office and was told the abutment and crown for the implant needed to be repaired and was in jeopardy of failing. As for the crowns, I was told they were placed incorrectly and would eventually cause the loss of those teeth. I also lost one of these newly replaced crowns/teeth because of an infection that was not found by LFFD to begin with. I tried calling the office several times to discuss my problems. The hold times were either too long and I never had the chance to speak with someone or the office manager was "out to lunch" (no matter the day or time I called). I made an appointment to speak to a dentist and the office manager. I was told they would order the parts for my implant and repair it at no additional cost to me and they would reach out to corporate regarding a credit for the crowns. Here I am, 4 months since that appointment and a new office manager, and nothing has been done. I receive no responses to my emails to the office manager and every time I call, she is "out to lunch" or not in yet. I've been dealing with these problems for almost a year now and have not moved forward in any way. I would highly recommend to save yourself (and your teeth) from the stress that this office causes and go elsewhere!!

The dentists and staff come and go here. I don't get it. Used to have a dentist I liked and then he was transferred somewhere else. So, you never have any history with anyone and that becomes a problem in my opinion. Also, most of the work my family has had done, i.e. Root canals, have failed after a couple of years. Have a toothache? Don't make your wallet ache by having to go here to fix their shoddy work on your teeth.

please do your self a favor and do not use little falls family dental. dr. gizachew is the worst dentist i ever been to, he should have his license revoked, he should not even be called a doctor. doctor are suppose to help people, poor excuse of human being. this place is so poorly run. the staff is constantly making mistakes about appointment. the doctors does not care about you as a patient only that there getting paid. please do your self a favor and find another office. i'm in the process of leaving, because i can't stand the place. Little Falls Family Dental PA 1540 US Highway 46 Little Falls, NJ 07424 Passaic County P. 973-812-6550

This place is awful. If I could give it zero stars I would. My daughter was in pain for days and they couldn't fit her in and instead gave her an appointment 7 Days later and told me take her to the ER if she couldn't take the pain anymore. They also got rid of a dentist who put a crown on my tooth even after I was in so much pain. Found out months later it was because I needed a root canal. Then they had the nerve to tell me I could pay for a new crown. They took no responsibility. So glad I will no longer have to deal with them in the new year.

This place is unprofessional and inconsiderate. They canceled my appointment the day before my appointment. I'm leaving the country next month, so I planned on getting my teeth checked out before I leave. Unfortunately, this isnt happening because this unprofessional place canceled my appointment with little notice. My appointment would have been my first visit to this establishment. Ive found a more reliable and professional dentist, so I will not be taking my insurance or money to this unprofessional and unreliable office. Avoid Little Falls Family Dental like the plague if you seek reliable and professional service.

If I could give them 0 stars I would. The front desk is HORRIBLE!! They never know what they are doing when scheduling an appointment. My appointment had been rescheduled several times. The only reason why I went back second time was because Dr.G is awesome. Other than that they will lose most of their patients because the front desk is rude and unorganized.

This dentist office has serious scheduling problems. There were times when I called to make an appointment and the option you choose for existing patients only rings and rings. Other times when I scheduled appointments for my child it resulted in cancellation by the dentist office 2 hours before the appointment. And then they would offer to reschedule, two to three weeks away! As though my child's dentist appointment was not important. In addition, they have horrible wait times once you are able to get an appointment that they keep.

In January, I made an appointment for Mon., 3/19/2018, with this office that's 30 miles away from my home, SPECIFICALLY, because they confirmed the dentist took my insurance. Today, Fri., 3/16/2018, in the late afternoon, they left a message on my answering machine unilaterally cancelling my appointment because, allegedly, the dentist I made an appointment with doesn't take my insurance. I work for a living and didn't get the message until after their office was closed. The message omits the dentist's name, so I can't double-check with my insurance or otherwise research the issue until I can call them on Monday, when it will be too late. I was not given the opportunity to keep the appointment and pay out of pocket. I have been in pain and getting through the days because I knew I had an appointment. These people are evil.

they dont listen at all, i made appointment for my son for an emergency root canal of top left tooth they did the top right. I called and they said told me he was schedule for the top right and i said no look again and the rep said oh yea i see it.. REALLY.. the wait is to long. and they are rude as hell. No sorry or nothing. oh just bring him in tomorrow.

This place has the worst customer service ever, I wish I could give it zero stars. I have been trying to resolve a bill since March, I have called THREE TIMES and left messages, no one calls back. I keep getting bills and refuse to pay until I speak to someone! I even went over there today hoping to speak to someone in person, they were closed! Sign on door says they are open until 2:00, this was noon, closed up tight. Called again while standing at the front door, recording said they were closed, I was unable to leave a message.

Average wait time here is over 50 minutes and that too on a weekday not sure what the scene would be like for rush/weekend appointments. Very Disappointed.

Staff was nice enough but would never again go for pediatric care. There was no patience for a scared child and the dentist was more concerned with telling me how to parent than the medical care for my child. Will never go back!

Oddly enough, I wrote an extremely positive review for this place at one point several years ago. The staff here are very nice and friendly, there is never a long wait time in the office, and I always felt they did a thorough job. HOWEVER, over the past year, I don't know what has been happening in that office, but they have canceled every single appointment I've made with them, for both myself and my daughter. The cycle goes like this - I make an appointment months in advance, then I get a call the DAY BEFORE saying they have to cancel my appointment, then I call them to re-schedule, then I get a call AGAIN the day before saying they have to cancel. Just today, my THIRD re-scheduled appointment was canceled on me, and I had to basically tell the women who called "I'm sorry, but I'm not re-scheduling again. This is just not working out. I'm going to have to change dentists." She actually understood, as this seems to be the pattern there and many people are leaving because of it. The funniest part is that while I had the woman on the phone, I asked her if I could confirm my daughter's upcoming appointment in 2 weeks, and after she looked it up, she said "I'm sorry... looks like that will need to be canceled also because the pediatric dentist won't be in on that day." I basically confirmed with her that I'll be switching dentists for my whole family. Again, she totally understood and did apologize. Bottom line - I can see an appointment getting canceled here or there, but every single time?! And sometimes 3 appointments in a row?! There's something very wrong with that, especially when people are taking time off from work to come get a check-up, and then they are only getting a phone call the day beforehand. Very unprofessional, and just plain impossible to deal with. Do not waste your time with this dental office!

Wow! To start things off, the receptionist put me on hold for 10 minutes then it hung up. I called back and was on hold for another 15 minutes. So I then called back and when the receptionist tried to put me on hold again I demanded I spoke to someone before I would be hung up on again. I had an oral surgeon appointment for February 19th that was cancelled for some unknown, undisclosed reason. I call back to reschedule and they tell me they have no appointments until APRIL/MAY!!!! That would be TWO months after my original appointment. The worst part is that it's only for the consultation and then I'd have to reschedule another appointment to actually get my wisdom teeth removed. I am extremely disappointed in the service; without even walking through the doors I can confidently advise against this facility. They had no remorse whatsoever to delaying my initial consultation by TWO MONTHS; the receptionists' solution was to tell me I can get a pain prescription from the emergency dentist.... yup, exactly what I want to do, take pain pills instead of just getting the problem removed. Great solution!!

This is the worse dentist office I have ever been to. I have been there twice, once in November 2017 for a cleaning and another time in April 2018 for an emergency filling. I should probably have not gone back after my first experience but I felt that every location should have a second chance. I was wrong. First, DO NOT give them your x-ray. WATCH OUT with providing your personal information! They lost mine. I only found out when I went back in April and they couldn't find it. I interacted with multiple staff regarding this x-ray including the assistant, to Dentist, three member of the reception area, backup manager and offsite head. The staff at the location looked in multiple locations: one in an unlocked draw, another two on the floor besides the patients' files (one of the expandable folder was called "already scanned folder") and even in their office that is located in front of the reception. They said it was lost. After much arguing, they finally said that the manager would call me. They refused to give me his number even though he was working at another office. He called on a blocked number. Again very unprofessional. And when he finally called via an office number, it was all of sudden it was "destroyed". At no time was I told that they would destroy it and the office staff seemed to believe it was lost. The offsite head was no help either. My personal information was simply lost. They refused to accept responsibility or pay for damages. Of course, I have contacted the appropriate authorities. Second, expect to have terrible customer service. Both time I walked in and I had to grab the attention of one of the receptionist. One was just looking at her computer while the other one was on the phone. Each interaction with a staff member was rude and they have no manners. (When I asked to speak to the manager and the gentleman at reception called him, he sat back down with his back turned to me without telling me what was happening). Third, expect to wait between 40 minutes to an hour. They don't seem to care about your time or to give any updates on why things are delayed. I had to get up both times and ask when how much longer. Third, expect to be rushed. The first time I came, the cleaning did not last more than 7 minutes. Obviously, I didn't feel like my teeth were cleaned. Afterwards, another 10-15 minute wait for the dentist.  The second time, the dentist didn't really take the time and it also felt rush as well. She ended up missing a part of tooth, so I had to go to another dentist to get it repaired. Fourth, when you call most of the time you will not get through, it just rings and rings. So to set up the appointments was a bit annoying. And finally, the office was not very clean. My advice DO NOT GO!