Giavanna B.
Google
Visited Little Farm for lunch on a rainy day. The staff initially were quite pleasant. I was seated under a fan, and although the place was fully booked so I couldn’t change seats, they kindly switched the fan off for me.
We ordered two dishes and a slice of cake, one of which was the chicken with cauliflower rice. The meal started off fine, until halfway through the dish I found a short strand of hair. I tried to overlook it, thinking it was just a one-off. But on the next scoop, I found another strand of hair, this time longer and stuck to the cauliflower. Very unpleasant and honestly quite disgusting.
I informed the staff, and they attended to it quickly, bringing the cauliflower back to the kitchen. They later apologized and offered to replace the dish. However, after finding two hairs in one meal, I had completely lost my appetite. When I said I couldn’t eat another dish, the staff simply acknowledged it with no further gesture or recovery. Considering there were two of us, with two mains and a dessert already ordered, offering another dish wasn’t practical, nor thoughtful.
Another staff member later asked how things were, and when I explained, he simply said “I’m sorry” and that was it. The service recovery felt insufficient and didn’t match the seriousness of the issue.
To add on, the food was mediocre this time. I returned because I had enjoyed their chicken breast barley risotto the day before, but unfortunately, this visit was a disappointment — both in food quality and service recovery.
We left feeling quite upset. Overall, not a pleasant experience.
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Updated review:
Hi Adeline, thank you for getting back to me and for the follow-up. The branch manager reached out and offered recovery solutions, which I found very generous. I truly appreciate the gesture, and he responded on the very same day. The customer service deserves to be commended for that. Thank you.