Blondie 4.
Google
I’ve been coming here for many years, but today was one of the worst customer service experiences I’ve had.
The menu posted on the window clearly advertises the sushi lunch special from 11:30 AM – 4:00 PM. When I went inside to order, the employee named Cece immediately raised her hand and told me the lunch special ended at 3:00 PM. I explained that the sign outside says 4:00 PM, but instead of checking, she told me to go back outside and read it again and pointed to a handwritten sign that says 11:30–3:00.
The problem is that the handwritten sign refers to the combination lunch menu, while the printed menu on the window clearly shows the sushi lunch special until 4:00 PM. When I tried to explain the difference, she became rude and told me to speak to the manager.
The manager, Emma, never came over to speak with me. Instead, she raised her hand from across the room and said it ended at 3:00 PM before I could even explain what the issue was. Both of them continued speaking in their own language while dismissing me.
All that needed to happen was a simple apology and acknowledgment that the sign outside is confusing and needs to be corrected. I came in for the 3-roll sushi lunch special for $14, but without the lunch special it jumps to $24, which is a big price difference for rolls that are only six small pieces each.
Very disappointing experience after being a loyal customer for years. Between the confusing signage, poor customer service, and lack of professionalism, it left a really bad impression. If you go here, don’t rely on the menu posted on the window—it appears to be misleading. The restaurant could also really benefit from some renovations and better customer service training.