Buff E.
Yelp
HORIBLE EXPERIENCE with shipped juices.
After completing a 2-week juice fast using delicious Raw Generation juices (a competitor to Little West), I decided to go for intermittent juicing long-term, consuming a couple of juices a day and a single raw food meal to continue losing weigh.
I saw Little West's extensive advertisements and the juices look promising. But nowhere in its ads do they mention how they ship. That was a critical factor for me.
Raw Generation and all other juicing companies I have ordered from over the years ship frozen and the juices thus last with full nutritional value for many months and can be consumed when needed and wanted.
With my intermittent juicing plan, if I received unfrozen juices, I would have to consume them all in a couple of days and that is not possible with drinking a juice or two a day. Not possible if I don't want over-oxidized, nutritionally dead liquids.
In writing I was informed by Little West that they shipped frozen. Ok then, I would take a chance and order!
I received a notice that the juices had shipped 5 DAYS before they actually arrived. And they were not only hot when they arrived here on the east coast, in the middle of a summer heat wave, but when writing back to Little West to say wow, what happened, I was informed, again in writing, that they NEVER ship frozen.
They checked their tracking record and supposedly my juices were "only" out of their control for two or three days, sitting in hot trucks, packed hot warehouses and left on my hot porch in mid summer. So they are claiming this is within their standards and I am just out of luck.
I tried to teach them a bit, indicating that shipping frozen was industry standard, keeping the juices from immediately beginning to oxidize and lose nutrients as soon as they have left the juicer.
I wanted them to succeed. We are a community of health-minded, open-hearted individuals. Or at least that's the way I try to see us and definitely try to behave.
After writing to them three times, each time I gained more scary information, and all their replies ended in the mantra that they were so sorry but they were not giving me my money back.
They acknowledged in writing that what I had been told about being frozen was not true, and that that was a decision point I needed to make a buy-decision, because I was only drinking a couple of juices a day.
Their last reply has left me about ready to cry in frustration. Now I'm told their juices, shipped with 3 frozen ice packs like you would throw in your kid's lunch box, had somehow kept the juices drinkable for now they are saying UP TO 30 DAYS!!!
Somebody please tell them that oxidation ruins juices quickly. Google about a thousand different entries on how long fresh cleanse juices last. They for sure are not listening to me.
They don't seem to understand either the category on spreadsheets called GOODWILL, which is about how you treat your customers, and is given an actual monetary value that works just fine with the IRS.
Bottom line, I was lied to, my money is not being refunded, but rather I am being given the runaround about how their juices are magically good for a month and how when they were shipped from their own warehouses, they were fine.
I would suggest any potential customers avoid Little West like the plague. I feared for my safety due to getting overheated juices, at a time when I was trying to improve my health. And dealing with Rochelle and other staff on the other end of emails is simply a wasted effort and a trial of patience.
I give up on them and my money is gone ... stolen in my opinion. Buyer BEWARE!!