Live Aqua Monterrey

Review for the spa- emilio the receptionisf who helped get us situated at the spa here . 5/5 star service and the hydrotherapy service was great. He made sure to not only Accommodate and be friendly but answer all The questions and not make me feel like a burden- made the experience exceptional!

I had a pleasant stay at the hotel. The rooms were clean, well-maintained, and equipped with all the essential amenities. The staff was professional, courteous, and always willing to assist with any request. The location was convenient, making it easy to access key areas in the city. Overall, it was a comfortable and hassle-free experience. I would recommend this hotel to both business and leisure travelers.

It’s very strange that in a five-star hotel, the TV isn’t a smart TV — you can’t watch anything other than local channels, and there’s no option to connect your own device via Bluetooth or to watch Netflix/YouTube. The room was booked for two people, but the toiletries provided were only for one. We had to request additional items. The bathrobe in the room was very old and covered in lint. Also, the shower floor was extremely slippery, which felt unsafe. The only working phone in the room was located inside the bathroom. Overall, I expected a bit more from a 5-star hotel.

Beautiful room , clean. Elegante and mordern They leave some cookies and mescal treats by the elevator that was very nice touch.

Loved our stay for the NEW YEAR here!!! Vanessa was incredible checking us in and making sure that everything was to our liking! The staff was beyond friendly! We stayed on one of the top floor suites and the views were spectacular! Lived everything. Had a great stay, breakfast lunch and dinner was delicious. And the service was always impeccable. I’ve stayed here MULTIPLE times but it’s always a charm!

WooW what a great location, great hotel and lovely staff. Recommended!!!!

Peter was amazing!! |Fantastic man!|Service was more than expected. I have travel many places. Peter was the best of the best.

I mean, this might be one of my favorite hotels ever, it’s clean, beds are comfier than a cloud and all the members are polite, amazing place you’ll never regret staying here