Live Aqua Monterrey

I had a pleasant stay at the hotel. The rooms were clean, well-maintained, and equipped with all the essential amenities. The staff was professional, courteous, and always willing to assist with any request. The location was convenient, making it easy to access key areas in the city. Overall, it was a comfortable and hassle-free experience. I would recommend this hotel to both business and leisure travelers.

It’s very strange that in a five-star hotel, the TV isn’t a smart TV — you can’t watch anything other than local channels, and there’s no option to connect your own device via Bluetooth or to watch Netflix/YouTube. The room was booked for two people, but the toiletries provided were only for one. We had to request additional items. The bathrobe in the room was very old and covered in lint. Also, the shower floor was extremely slippery, which felt unsafe. The only working phone in the room was located inside the bathroom. Overall, I expected a bit more from a 5-star hotel.

Peter was amazing!! |Fantastic man!|Service was more than expected. I have travel many places. Peter was the best of the best.

I mean, this might be one of my favorite hotels ever, it’s clean, beds are comfier than a cloud and all the members are polite, amazing place you’ll never regret staying here

Loved our stay for the NEW YEAR here!!! Vanessa was incredible checking us in and making sure that everything was to our liking! The staff was beyond friendly! We stayed on one of the top floor suites and the views were spectacular! Lived everything. Had a great stay, breakfast lunch and dinner was delicious. And the service was always impeccable. I’ve stayed here MULTIPLE times but it’s always a charm!

Too many issues to list. For the price you pay, the expectation is significantly higher. Staff is very nice and polite but the place does not run as it should for the amount you pay. Save your money and go across the street to the other many hotels in the area with significantly better service. Do not book airport transportation through the hotel, they are incompetent and you will miss your flight.

The quality of service does not correspond to the level. We constantly had to ask to bring robes, they brought them for 3 days, they did not provide water, coffee was brought upon request. Soundproofing is poor. The rooms are small. The staff does not speak English. The breakfasts are not tasty. I do not recommend!!

The hotel is decent but has room for improvement, especially considering it markets itself as a luxury property. Unfortunately, it falls short of the standards one might expect from a truly luxurious experience. The atmosphere is cold and lacks the cozy, inviting vibe I've come to associate with other luxury hotels. The elevators are extremely small, which can be inconvenient, and the parking situation is confusing. The hotel shares its parking garage with another property, so I recommend using valet to avoid frustration. Despite having many employees, the service was slow at times. However, the staff members were consistently friendly and helpful, which I greatly appreciated. Now, onto the booking experience. I traveled from Texas to Monterrey to meet a special guest for lunch and attempted to make restaurant reservations before my arrival. Unfortunately, this process was a disaster. The hotel’s website is inaccurate and fails to reflect up-to-date information about its facilities. While the property boasts two restaurants and two bars, the staff seemed unaware of this, and the website didn’t help either. I was initially told the restaurants wouldn't be open during my stay, which turned out to be untrue. Thankfully, I did enjoy a fantastic meal during my visit. The concierge reached out via text upon my arrival in Mexico, and I requested an early check-in. I was told this couldn’t be accommodated due to maximum capacity, yet when I arrived at the hotel two hours early, I was able to check in without issue. This inconsistency in communication was frustrating and unnecessary. Despite these challenges, my stay was manageable, and I want to give a special shoutout to Tathi, the bartender. She was phenomenal and truly enhanced my experience with her exceptional service and great personality. Overall, this hotel has potential but needs to improve its attention to detail, communication, and overall guest experience to truly live up to its luxury branding.