Live Aqua Monterrey

Loved our stay for the NEW YEAR here!!! Vanessa was incredible checking us in and making sure that everything was to our liking! The staff was beyond friendly! We stayed on one of the top floor suites and the views were spectacular! Lived everything. Had a great stay, breakfast lunch and dinner was delicious. And the service was always impeccable. I’ve stayed here MULTIPLE times but it’s always a charm!

Too many issues to list. For the price you pay, the expectation is significantly higher. Staff is very nice and polite but the place does not run as it should for the amount you pay. Save your money and go across the street to the other many hotels in the area with significantly better service. Do not book airport transportation through the hotel, they are incompetent and you will miss your flight.

Especially frightening, was the size and weight of the panel that fell at least 30 ft.² in area and 20 feet from the ceiling to the floor. The crash as the wood hit the glass top chest and window were frightening and made the rest of the day. worries some thinking what other safety maintenance issues might be undressed in the hotel. The hotel staff was amazing they handled Luke true professional but still leaves someone uneasy about what might happen next.

The quality of service does not correspond to the level. We constantly had to ask to bring robes, they brought them for 3 days, they did not provide water, coffee was brought upon request. Soundproofing is poor. The rooms are small. The staff does not speak English. The breakfasts are not tasty. I do not recommend!!

The hotel is decent but has room for improvement, especially considering it markets itself as a luxury property. Unfortunately, it falls short of the standards one might expect from a truly luxurious experience. The atmosphere is cold and lacks the cozy, inviting vibe I've come to associate with other luxury hotels. The elevators are extremely small, which can be inconvenient, and the parking situation is confusing. The hotel shares its parking garage with another property, so I recommend using valet to avoid frustration. Despite having many employees, the service was slow at times. However, the staff members were consistently friendly and helpful, which I greatly appreciated. Now, onto the booking experience. I traveled from Texas to Monterrey to meet a special guest for lunch and attempted to make restaurant reservations before my arrival. Unfortunately, this process was a disaster. The hotel’s website is inaccurate and fails to reflect up-to-date information about its facilities. While the property boasts two restaurants and two bars, the staff seemed unaware of this, and the website didn’t help either. I was initially told the restaurants wouldn't be open during my stay, which turned out to be untrue. Thankfully, I did enjoy a fantastic meal during my visit. The concierge reached out via text upon my arrival in Mexico, and I requested an early check-in. I was told this couldn’t be accommodated due to maximum capacity, yet when I arrived at the hotel two hours early, I was able to check in without issue. This inconsistency in communication was frustrating and unnecessary. Despite these challenges, my stay was manageable, and I want to give a special shoutout to Tathi, the bartender. She was phenomenal and truly enhanced my experience with her exceptional service and great personality. Overall, this hotel has potential but needs to improve its attention to detail, communication, and overall guest experience to truly live up to its luxury branding.

Only stayed two nights. Wish we could’ve stayed longer! 24 hour reasonably priced room service, a delicious Mediterranean restaurant, and a mall directly across the street. Beautiful hotel.

Our recent stay at the Live Aqua Monterrey was nothing short of exceptional. From the moment we arrived, the professionalism of the staff stood out. They were always there when we needed them, providing top-notch service with a warm and welcoming attitude. The rooms are simply incredible, offering not only luxurious comfort but also stunning views of the city that make waking up each morning a delight. The environment throughout the hotel is very cool, blending modern elegance with a relaxed, sophisticated vibe. The architecture is striking, contributing to the overall ambiance that makes this place so special. My wife absolutely loved our time here, particularly the dining experience. The on-site restaurants offer a variety of delicious options, ensuring that every meal is a memorable one. We are already looking forward to our next visit and can't wait to enjoy another wonderful meal here. If you're looking for a blend of luxury, comfort, and impeccable service, Live Aqua Monterrey is the place to be. Highly Recommended!

The hotel is perfectly located, with quick access to a main roadway and directly across from a beautiful shopping mall. Live Aqua, occupying floors 18 and above in the existing Fiesta Americana hotel, offers a young, modern concept with an emphasis on the senses. Though the rooms are somewhat small, they are well-appointed with a large TV offering cable and streaming services, a very comfortable bed, and modern bathroom featuring a combined shower and bathtub. Enjoy stunning mountain views and privacy with remote-controlled curtains. The room includes a Nespresso machine stocked with espresso capsules and teas. My request for a tray of chocolate-covered strawberries upon arrival was fulfilled with fresh, delicious treats. Check-in was quick, and the staff was very friendly. Room service was efficient, with tasty food delivered in 20-30 minutes. However, housekeeping could improve, as the bed was made sloppily and a dinner tray was not promptly removed when requested. Despite these minor issues, this is perhaps the nicest hotel in the city, and I would definitely stay here again.