Live Aqua Punta Cana

This is a very good quality hotel, that has large comfortable and well appointed rooms, ours having huge beds, a good double shower and a jacuzzi on a large balcony. The dining facilities are particularly good with themed restaurants, that are used for evening meals. The main breakfast room is a good size with spaced apart tables and an excellent range of cooked items, made to order omelettes, fruit dishes, continental breakfasts and pastries. The choice of fruit juices was great. The grounds are beautifully kept with a small army of conscientious gardeners. A number of pools are accessible and weren't overly crowded when we visited late June/early July. The staff are without doubt the hotel's biggest asset. Attentive, friendly, polite and clearly keen to please. In particular we would like to thank Jhoan, at the pool area, who looked after us with efficiency and a smile. If we had a criticism, it was the somewhat selfish attitude of a number of guests who thought it alright to ignore the very visible pool rules, shout in corridors when other people were trying to sleep and not offer common courtesy to the hotel staff. It seems being on holiday means not having to say please and thank you to waiters and waitresses! If you are happy to stay in the resort, this is a good holiday destination. We like to explore a bit usually and I'm not sure The Dominican Republic had enough for us. But for others, I'm sure Punta Cana is great.

I took my girlfriend here for her birthday and we both absolutely loved it! We stayed for 1 week and from the moment we arrived we felt taken care of. Everyone was very welcoming and would make it a point to greet us with smiles on their faces. When they say they want everyone to have fun, they mean it! As much food and drinks as you would like as well as a very cool pool bar. Several nice restaurants and an amazing buffet for both lunch and dinner. I recommend getting the pool up room so you can swim whenever you like. Our butler Pedro did a phenomenal job making sure our experience here was one to remember. He would message me daily on all the activities and anything we needed, he made sure we got. Thank you Pedro and Live Aqua for making this trip one to remember. Can’t express how delicious the food was here!!!!! Everyone needs to try Live Aqua!!!!

From the moment we arrived at Live Aqua, we knew we were somewhere truly special. The atmosphere is pure luxury mixed with serenity — every corner of the resort is thoughtfully designed to create a peaceful, indulgent escape. The staff went above and beyond to make us feel welcomed and pampered. Their warmth and attentiveness made all the difference. Whether it was at the pool, the spa, or one of the incredible restaurants, every experience was filled with kindness and care. The food was absolutely divine — fresh, beautifully presented, and full of flavor. Each meal felt like a culinary celebration, and the options were endless. The rooms were spacious, elegant, and immaculately clean, with breathtaking views that made every morning feel magical. But what truly sets Live Aqua apart is the energy. It’s calm, refined, and peaceful — perfect for couples, friends, or anyone needing a reset from the busy world. It’s a sanctuary where you can truly relax and reconnect with yourself or your loved ones. I left with a full heart, incredible memories, and already dreaming about coming back. Thank you, Live Aqua, for an unforgettable experience in the Dominican Republic. 🌴💖

Had the BEST time. We went for my wife's birthday and our anniversary. The staff were AMAZING!! If I could have given more stars for service I would. Red was the event coordinator and kept the whole place laughing. And outside of the events she would get to know you and days later still remember. Making you feel like family. Eric was our butler. He was on top of everything. Made sure if I wanted something it was there. After day 1 he knew the beer I liked and had a bucket brought out to the pool every morning and set me up at chairs. He would send me a message if I haven't requested anything lately just to make sure I didn't need or want anything else. Everyone else was amazing also.

RUN from this hotel as fast as you can. Before booking, check their social media reviews they filter Expedia feedback. This place has shady practices and major health/safety issues. We checked out halfway through our stay and went to Excellence El Carmen, which I highly recommend instead. From the start, things were off. When we asked about room upgrades, they claimed only their highest tier was available for $450 extra per night. Later, we saw many other rooms available on Expedia, they blatantly lied to upsell us. That was red flag #1. There’s also loud construction next door and unlike neighboring resorts, this hotel doesn’t clean the sargassum (seaweed) from the beach, it smells awful and is unusable. On our first night, we found our room dirty and in disrepair. The balcony lock was broken, the glass was cracked, the AC didn’t work (causing condensation and mold), and the entire room smelled musty. Furniture had pen marks and stains. We reported it all, and were told someone would come right away. No one showed up after 1.5 hours. On Day 2, we followed up again and were told repairs would happen while we were out. We tried to enjoy the pool, but service was nonexistent unless you had a VIP wristband. We never received our drinks and saw clear differences in how guests were treated based on wristband color. When we returned, the room hadn’t been cleaned and the lock was still broken. We spoke to Johuel at the concierge, who acknowledged the issues and promised everything would be fixed during dinner. Again, nothing happened. By Day 3, we were fed up. We had to return to the concierge twice, and reported even more problems: the shower and lights weren’t working either. We expressed that we didn’t feel safe and were ready to leave. That’s when a manager, Ivergelis, stepped in and asked us to give the hotel another chance. She offered a swim-up upgrade, VIP wristbands, and a beach dinner. We agreed. That evening, at Chez Rose, a waiter tried to serve us bread from a plate he had just cleared dirty dishes onto. When we asked for a clean one, he disappeared and never came back. Day 4 was the final straw. We both became sick, later confirmed as food poisoning (likely from Chez Rose). Then we checked into our upgraded room, which was worse than the first. The front door and balcony locks were broken, the shower and AC didn’t work, mold was everywhere, the fridge was leaking, and the room was filthy (hair, stains, ash, food crumbs left from prior guests). We went to the concierge with photos and videos. No one came for over an hour. We returned again and informed them we were checking out the next morning. We also asked for a refund for the stay as we did not receive any of the services advertised. The hotel agreed verbally and told us to go through Expedia. Once we left, the hotel ignored Expedia for weeks. They only responded after I posted on their social media (which they deleted before blocking me). It’s been 2.5 weeks, and they finally agreed to a PARTIAL refund only after we disputed the charge through our credit card company.

I want to express my heartfelt gratitude to the entire team at Live Aqua Beach Resort Punta Cana for providing me with a truly unforgettable experience. Over the course of nearly 12 days, I didn’t just feel like a guest—I felt completely at home, thanks to the resort’s outstanding facilities, attention to detail, and above all, the genuine warmth of every staff member. From the comfort of the rooms, the impeccable cleanliness, the high-quality dining options, to the kindness and professionalism in every interaction, everything exceeded my expectations. Thank you for making me feel cared for, relaxed, and genuinely welcome every step of the way. I leave with beautiful memories and a strong desire to return very soon. Thank you so much for everything!

This hotel was phenomenal especially considering the affordability. The food was decent compared to other resorts we’ve stayed at. Beach was nice but seaweed wasn’t as maintained as we’d like, they seemed to have cleaned in the later part of the morning and not very thoroughly. As far as service the employees were warm, welcoming, and very accommodating. The staff also made the activities they offered fun and loose. I give the staff 5/5. My butler Alexis in particular was phenomenal he went above and beyond to make our stay very special. With his mannerisms and professionalism I wouldn’t be surprised if he landed a managerial position in the near future. If you’re looking for a nice time away check out Live Aqua for your next vacation.

This was my first all inclusive resort. My expectations were pretty high especially after my check in experience. The staff was friendly and even offered free spa and excursions. However my perception of the hotel changed dramatically within a few hours of our stay. In order to qualify for the free offers we were made to go to a 90 minute timeshare presentation which ended up being nearly 3 hours. We were not aware at the time that we’d be going to a presentation as it was presented as “meet us for breakfast”. The presentation was extremely awkward because of how disappointed the presenters acted when we declined to purchase. The rooms and restaurants all smell funky despite the overwhelming smell of perfumes in the lobby. The food was all subpar. Many of the staff didn’t understand enough English to be able to communicate our needs or their intentions. I was asked multiple times if I wanted a coffee at breakfast and yet it never came. Planning the excursions was overly tedious to the point that we just canceled and decided to stay in the pool instead. I have never been to this area so I didn’t know about seaweed season which leaves the beach gross with dark water and horrible smells. Overall this has been a disappointing experience to say the least. I might consider another property in the future but would definitely not return to this one.