Live Aqua San Miguel de Allende

This hotel is fabulous! It is a 10-15 minute walk to the city center but it feels like you are far away from San Miguel while you are there. It's a big hotel but it never felt big. We spent many late afternoons by the pool looking at the hills behind the hotel. The staff could not be nicer or more helpful. Alejandro at the concierge desk was so helpful in booking drivers, making reservations at restaurants and at a winery for a wine tasting. I highly recommend this hotel if you are going to San Miguel!

Amazing- best hotel we have ever been to. Gorgeous location, comfortable beds, great service, great food. They made an extra special night for our ten year anniversary that was unforgettable. We will be back for sure!

Live Aqua Urban Resort in San Miguel de Allende perfectly blends modern elegance with Mexican charm. The beautifully designed rooms and stylish décor create a luxurious yet welcoming atmosphere. The restaurant and pool area stand out, offering a mix of sophistication and local flair, with live music adding a magical touch. Conveniently located near top attractions, this hotel is an ideal retreat for those seeking comfort, culture, and style in the heart of the city.

Very nice hotel! Staff was friendly and food was good and room was comfortable. One star off because they don't have hot tubs (the jacuzzies at the pool are NOT hot and they said they are more like "soaking pools" whatever that is. Prob 90 degrees vs the 100+ that they should be). We also had a "soaking pool" in our little porch that would have been SO nice but it was like 85 degrees which just isn't warm enough to sit there in. The other thing was the room design – the bathroom was encased in the cleaning glass you've ever seen right in the middle of the room and it's a safety hazard.

The reception staff does not have good communication and they do not update the system with the pertinent information. The day we arrived there was a discrepancy in the room rate. We spoke with four people and even the manager for the day assured us that everything was correct and that she would update the system. When we went to close the account the night before leaving, it still had not been resolved and we had to wait until the day of departure to receive the agreed rate. We had breakfast included in the rate and every day we had breakfast at the Patio del Arbol they questioned us that it was not included and they had to go check.||We had lunch one day at the Zibu restaurant and the service was extremely slow, we had to call the waiter several times, even a manager came to ask if everything was okay and we asked for bread and he never brought it.||I feel that for the quality that they claim to advertise about the hotel, the service and the employees leave a lot to be desired.||On the other hand, the hotel is very nice and the room is excellent. The service in the area outside the pool was also very good.

Live Aqua has the most attentive and service minded staff of a hotel that I have ever experienced. Everything was exceptional. The food was amazing and each staff member was so kind and engaging—even not knowing barely any Spanish. The room cleaning happened x2 a day and was top notch. They even offer free pastries and tea in the morning, free sunscreen at the pool, and free chocolates at night. We went there for a wedding and everything was incredibly organized and operated well. I didn’t think a hotel could be this good.

We stayed at both of the top rated hotels in San Miguel de Allende (Live Aqua and Rosewood), each for 4 nights. We have a direct comparison. Live Aqua in San Miguel far exceeds the experience we had at Rosewood. The Live Aqua service level is at an unbelievably high level that Rosewood does not come close to matching. Each of the properties is great, however we preferred Live Aqua as a property over Rosewood in addition to the incredible superior service level at Live Aqua. We cannot recommend it highly enough. The general manager sets the tone with his personal and caring touch and it cascades throughout the hotel staff. Absolutely top notch.

BAIT AND SWITCH. BEWARE. Booked Aqua San Miguel for my wife's birthday. Booked the king deluxe room. When we got there, they had no king rooms available. I showed the website, they were still selling 2 types of king rooms. They wouldn't give us one, and they put us in a room with 2 doubles. The next day, we showed they still had kings listed on their website and other websites. We were told that there weren't any available and if anyone booked those rooms they'd be forced to go into 2 double beds as well. So they're basically openly scamming and lying on their website and overcharging for double beds. I can't sleep comfortably with 2 people in a double, so we spent the weekend in separate beds. We got complimentary breakfast but no discounted stay or free night, which should be the absolute minimum. But they're doing this purposefully, so if you want to visit this hotel and get a king bed, be prepared to not get your room. We did get a king on the last night at 10am in the morning, so the room was available and they just didn't give it to us. Everything else was great. Facilities and staff are fantastic. I would have come back many times, but this is disgraceful and completely illegal. Edit: You've had a dozen opportunities to fix the situation. I told the staff several times (and they said they talked to management). I received a message from the GM, I responded and no resolution was given. You have absolutely no interest in offering a remedy. This is likely a systematic strategy and it's too bad because everything else was lovely except these anti-consumer tactics. Completely unacceptable from a 5 star resort.

Lugar muy agradable excelente servicio y la comida exquisita. Ordenamos aperitivos tres platillos deferentes y tres postres diferentes y todo con una presentación impecable y lo más importante delicioso! Recomendado 100%

I booked this resort through the I Prefer partner site. We were planning a trip to Mexico and were planning to bring our dogs, and this resort showed as dog friendly. I'm a planner, and I booked this pretty far in advance. A few months later I was looking at their own website, only to see they only allow service animals and actually don't accept dogs generally, so I cancelled also through the I Prefer site at the end of December for a March 1st stay. Imagine my surprise when I am charged for one night as if it was a no-show and not cancelled. The charge happened the 2nd and I noticed the charge on the 5th and emailed the hotel as well as I Prefer. The I Prefer people were much more helpful, and actually replied to my email but they couldn't do anything about it - the charge was made by Live Aqua. I didn't hear back from Live Aqua for two days, with a note originally of - contact I Prefer we didn't charge a cancellation. After wrongly charging me, they basically blew me off. I then replied with an image of the charge from my card, and CC'ed the helpful but helpless I Prefer rep. They replied oops to me on the 8th and that they are processing the refund. Since I haven't gotten it yet, a couple days ago I asked for a confirmation of the refund, after all they seemed to easily steal my money I at least wanted proof they refunded it knowing it might take time. Two days later and I still don't even have a confirmation number of the transaction. I'd wasted multiple days of my vacation fighting this, and now it's been weeks since I was charged and I'm still trying to get my money back. Next step is I'm just going to call my credit card company - this is nonsense.

This property is Great. The rooms are unique. They even have record players with records. The grounds are pristine. The staff were friendly and there for whatever you needed. The restaurant and was very good! The whole experience was a 10.

Fantastic service, great food, best lunch every. Grilled octopus a must, ahi tartar a great one.

Beautiful Hotel! Came to Zibu restaurant for dinner, The food was amazing, delicious cocktails and the service was outstanding. The waiter Hector gave a very personalized service even though we were a party of 7. I highly recommend this restaurant.

Had an incredible stay. Pool was fantastic. Maximiliano by poolside was so attentive and made us feel so welcome immediately. He made sure we had an excellent experience. What a great few days we have had here. Also, we were served by David at the Cigar Bar and service was top notch! He knows his drinks. Definitely coming back. Extremely relaxing vacation! 5 star service all around... would recommend to all my friends. Wonderful architecture and amenities. 10/10 will return.

This is specifically for Zibu. They don't have a cocktail menu and I hope you like truffle oil, I guess.

I have so many positive things to say about this hotel BUT the negative aspects really bothered me. First the staff are very nice, they made a supreme effort to be helpful and polite. The rooms and common areas, interior design is first rate. Our room is unique and creative. The furniture is very functional and beautiful. The bathroom has beautiful cement tiles and the floors were serrated so they wouldn't be slippery . The pool is lovely. There is a secondary pool that is shallow and murky. It has two or four big hot tubs perched on top of water. I guess this is a wading pool but it never looked clean. Dirt, leaves collect on the stairs and this feature just didn't make sense. Also around this pool really beautiful bright orange comfy furniture. (Little diversion)I was at another hotel (Mani Lani on the big island of Hawaii)with a kids pool like this but it was near the beach so it served as a place to rinse off the kids coming from the beach. Also the spa was a pretty special experience. I thought it was pricey considering I found lots of spas in town offering 30-50 dollar massages. But I loved the convenience and she really tried. It is packed with treats and lotions and potions. Ok here is what I hated. The reason I am able to write such a long evaluation is that the housekeeper is cleaning our room at 6:30 pm. We had room service trays sitting in our room all day . We are out of towels and we are going out tonight. We asked twice and they have just cleaned our room. This was everyday during our stay, later and later housekeeping. We had a room with a outdoor private Jacuzzi nice right ? but I do not think we can heat it to 80 degrees . We tried twice and it is about 65 degrees Another thing is that we wanted to extend our room another day and our rate would go from 450.00 to 1,200. There is no way this room is worthy of that degree of increase.. So stay here it is great until it is not.

I was at Spicy Market recently celebration my wife's birthday. She got food poisoning and had to be admitted to the hospital for 2 day. Call the restaurant and no response after 10 days. My wife still recovering.

Absolutely stunning modern hotel. It has a spa, two restaurants, a coffee/pastry bar, 24-hour room service, and Nespresso machines in the rooms. There are fanciful little details in the rooms like record players, rubber duckies, beach bags, and sombreros. Toiletries are Molton Brown. Service is super-friendly and sincere. The beds have built-in reading lights. I can't really think of anything I'd improve... maybe I would add newspapers in the morning? Anyway, a charming and delightful experience.

ZIBU The wine minuscule pour was ridiculous for California, let alone San Miguel were pours a larger (2 fingers) :(( Food was good by LA SF standards but serving were "tres petite". Waiter messed up the order - no biggie but they were slow so has to be factored in. Honestly the upstairs (indoor) bar is the only reason to visit this place. I have had both lunch and dinner here now and would only return for the bar ambiance. very expensive venue for absolutely ZERO view in SMA. Very cool architecture. But overall I'd rather spend my money for food at the Rosewood and the Rosewood Luna bar..... But always nice to have Quality options.

The place was truly beautiful and definitely recommend staying here. The location and resort offer so much for a first time visitor as well as a safe and secure vibe. The staff were professional and always courteous, Jose at the Casa Dragones cigar bar was very well versed and educated in the towns history as well as the history behind Casa Dragones Tequila. We had the pleasure to have our own private tasting as the tequila is very exclusive to get your hands on as well as it is distilled in San Miguel de allende and 100% pure. The amenities were easy to access and the food and beverage services and restaurants on site were top notch. Will definitely be visiting again!.