Annette G.
Yelp
Room wasn't ready when we checked in at 5:30p, not a big deal as we were heading to a concert. She checked us in and gave me a handwritten code for our room door as well as all of the usual information while talking about how her helper didn't show up and she was behind. No harm, no foul, everything is fine.
(Make a note: Do not leave the property without first trying your door code. Wait until she has it programmed and ensure it works.)
Return from the concert at 11:30p, pack everything into the hallway, and the code for our room doesn't work. No way to enter our room. Signs everywhere with a phone number to call if help is needed. Called the number 10+ times, texted, left voicemails, tried the code multiple times, wandered the small property looking for signs of life, rang the doorbell on the office door, no answer, calls straight to voicemail. Called several other hotels in Livingston and Bozeman but everyone was full, which was not a surprise. Packed everything back into our vehicle, left the property around midnight to drive 2 hours home. Thank goodness it was only 2 hours.
Call was finally returned at 1245a as we were driving home. Oops, 'left the phone in the office, I guess I need a second number, gee, sorry about that, the code didn't work?' I let her know I expected a full refund ($191 and change). We'll see how promptly that happens as she didn't really respond to that request. She was apologetic but didn't offer any type of resolution other than 'drive safe.'
She is quite obviously overwhelmed by the property and the amount of work it takes to run, being understaffed, etc. I was empathetic until I was driving home in the rain, knowing all of our plans for the following day were now canceled because someone wasn't able to keep track of their business phone.
The office is unmanned after regular business hours. You may not be able to get into your room for several hours after check-in or perhaps not at all. I'm thankful we chose not to unload our belongings as she suggested when we checked in or we would have been stranded in the hallway, sitting on the floor for over an hour until she realized she misplaced her telephone. There is nowhere to camp out, if needed, other than the hallway or your car. No chairs, no sofas, no access to a bathroom. There are benches outside in the parking lot but it was 40 degrees and raining last night.
All in all, it was certainly a huge disappointment and incredibly frustrating. Glad we weren't on a vacation, stranded to sleep in our car overnight, or worse yet, sleeping in the hallway.
Tried to support a locally owned business instead of a chain and was left very disappointed. Book at your own risk. It's going to be a long, difficult summer for this business and patrons if this continues. Sad.