Maria Lourdes Salas
Google
* WARNING: BED BUGS – ROOM 107. EXTREMELY POOR MANAGEMENT. DO NOT STAY HERE *
I stayed at this hotel for 3 nights with my partner and my mum, paying almost €1000 in total — and I left the property covered in bed bug bites, traumatized, and furious at the hotel’s inaction.
On the first night, we were assigned Room 107. My partner noticed small, flat insects on the wall — very clearly resembling bed bugs. We didn’t panic, but as a precaution, se slept on the single mattress in the room, while he avoided the main bed.
The next morning, we went straight to reception to report it. Their response? “It happens, we’re surrounded by nature.” They also said they would disinfect the room — even though we had explicitly requested either a room change or at least a mattress replacement.
Trusting that they would handle it, we stayed in Room 107 for a second night. The next morning, my partner woke up with his entire right side covered in bed bug bites. When we went back to reception, they admitted nothing had been done, and they hadn’t even informed us.
After insisting again, they finally moved us to Room 104 for the third and last night. But even then, it took more repeated complaints before they changed us from the original room — and that only happened on the last night (June 21) - but honestly the damage had been done.
This is unacceptable on every level. No urgency, no proper pest control, no real concern. Just a vague “sorry, we feel bad.”
We spent our days itching, anxious and angry, knowing that a proper response could have prevented all of this. Bed bugs are not a “nature issue” — they require immediate extermination.
We had to disinfect all our clothing multiple times, and now we’re left with bites and really discomfort. I have photo evidence of the insects and my partner’s bites, and I am requesting a full refund and reserving the right to pursue legal action for the damage caused.
I would never recommend this hotel to anyone — not until they take accountability and sanitize their rooms with the seriousness this issue demands.