Yaj Yaaj C.
Yelp
That was the strangest restaurant experience I have ever had! I have been out all over, and never had hot food served cold in a restaurant. And then played off like it is normal. I am still mystified. The food was cold, not hot, not even warm. I thought maybe I had done something wrong in my order, so I asked. James the cashier and he said, 'no, it should be warm. Let me see what we can do.'
None of the food (nachos, tacos, burrito, cracked potatoes) was hot. Not even warm. Sooo strange!
Let's start with the positives:
1.) The cracked potatoes; they were warm, so not all the food was cold. They were warm, not hot. And they were good.
2.) James, the cashier; he was very helpful from greeting us to answering questions about the menu to seeing what he could do for us concerning our cold meal in a restaurant. Huh?
3.) The atmosphere and the Sabres won in OT.
The negatives:
1.) FOOD WAS COLD. Burrito, nachos, and two tacos. All COLD!
2.) They did nothing for us. Not even offer a desert, not a $5 dollar gift card to get us to try the restaurant a second time, nor a refund on the cold nachos( ah yes, even though the queso was COLD, the tortilla chips were good), or discount the COLD burrito. Nothing, just a 'sorry, I hope the next time will be better.'
3.) Limited Seating
4.) Customer service, beside James, see above. :)