shabi bloch (שבי בלוך)
Google
We stayed for 2 nights in the family bungalow. We are a couple with a kid aged 4.
We ordered for 3 nights and paid up front in cash so we got nice discount. The room looked nice and big, It was raining like crazy the first night and made huge floods all over the hotel, we got soaking wet in the beach restaurant and couldn't stay long, We ran to the room totally wet. The flooded route to our room left us no choice. The room at night is dark and not friendly, even during the day. The shower has drips of water not getting hotter, and my wife couldn't even wash her hair. The sink tap is too close to the wall so you can hardly open it . The bed covers the electricity outlet so you cant use most of the outlets. It looks like they wanted to have a nice room for pictures that looks great but is not functional at all. The next morning the pool was all dirty and it seems they are totally not adjusting to rain.
We politely said that we want to cancel and leave Samara at all without complaining of all the bad functional stuff in the room. They refused saying we paid up front and they are not responsible for weather conditions. We even offered compensation of 150% on the paid 1 night! They refused with all kinds of excuses (the manager left town, he had the money etc.). The settlement was to cancel our last night so we accepted and left for another hotel with a better pool, paid less, and enjoyed a more smiley service.
I have to say though - the restaurant is tasty and great for breakfast, and dinner, lovely beach view and great service.
Our only complaint was the room and the fact we had a terrible experience which they refused to agree with.
Their formal answer of a reserved calendar is funny, it is the end of May - low season, not so many ppl stay nowadays. Cmon. Give me a break.
On the other hand, I want to add that the room has a bank bed so my son loved going up and down the ladder, and the main bed is nice, the room is big and looks promising. Until you stay in it.
The wifi in the room is one of the worst we had in Costa rica in a room. It almost finished our eSim plan because wifi could not connect or kept disconnected.