Elizabeth K.
Yelp
I visited Loch Lomond News at Loch Lomond Shores, one of the shops at the complex at Ben Lomond Way Balloch on a recent visit to Loch Lomond, to purchase ice cream. Never again, after purchasing 4 tiny cones that cost almost £8 I asked the assistant if they were small as I asked for regular, the assistant called me a bitch, and told me to F**k off out of the shop! The shop was packed with customers and I had a 6 year old child with me. Totally unacceptable behaviour, I asked to speak with the manager who asked what was said in the lead up to it, absolutley nothing that required that feedback, however the manager refused to discuss, refused to refund and said he understood why his staff member said what he did, before he also said "F**k off out of the shop" I have been in contact with Lomond Shores who have told me a manager would be in contact with me regarding this, they haven't, they now ignore my emails, so I have no alternative but to pre warn people if they can help it avoid this shop like the plague unless you want to be subjected to verbal abuse by staff who clearly need to be trained in customer service. This is the face of Loch Lomond for tourists, pity help them, I for one am ashamed they are representing Scotland on our behalf