Lock and Key Bar:Kitchen:Hotel - Duke Street

perfect hotel for our recent visit to Liverpool myself and my mum. from the outside the hotel doesn't look much but when you walk through the door wow. spacious, gorgeous decor amazing staff could not have picked better. so close to town centre but still so quiet at night.

The only positive aspect of this hotel is its excellent location - all of Liverpool's must-see attractions are within walking distance, including Hope Street with its two cathedrals, the Cavern Club, Prince Albert Dock, and more.Unfortunately, the room was dated and poorly maintained. It smelled of cheap air freshener, the window blinds were broken and didn't function properly, the table surfaces were sticky, and the shower was problematic - the water temperature fluctuated unpredictably between cold and scalding hot during use. What truly shocked me was the check-in staff's handling of our arrival. The receptionist demanded our complete bank card details, including card number, expiration date, and CVV code. When we objected that this was private, confidential information, he insisted it was hotel policy to collect this data "for safety" and claimed they would delete it after checkout. Since we had already paid through Booking.com, had our luggage with us, and couldn't easily find alternative accommodation after our long journey, we reluctantly provided the card number and expiration date. After lengthy negotiation, we refused to give the CVV code. However, due to this incompetent staff member's handling of sensitive information, we had to block and cancel our card after checkout to prevent potential data misuse. In contrast, the checkout experience was much better. The staff member on the new shift was very helpful - he assisted us with our luggage and kindly stored it at the hotel for 2 hours after checkout completely free of charge. In summary: outdated and unclean room and shower, unpleasant odors, and unprofessional check-in procedures. However, the convenient location and helpful checkout staff are redeeming features. The poor room conditions and problematic check-in process make this hotel difficult to recommend.

We've just had a super couple of days in Liverpool. The Lock and Key is literally 10 mins walk from everywhere- the staff here are really friendly and helpful, we had room upgrade (thank you!) Big and spacious, 2 very welcome fans in the room as we were lucky with great weather. Lots of hot water for showers. I slept great with my earplugs in (I take them everywhere!) There are loads of shops, restaurants and bars around, all reasonably priced unlike some other big cities with their inflated prices. We felt we were abroad, lots of the cafes with outside seating. The Catholic cathedral is worth a visit, pretty spectacular! We didn't feel we had enough time to explore all this city has to offer and are already looking forward to coming back

Friend booked hotel for a birthday treat when we were going to see Diana Ross in Liverpool.|Staff were the friendliest and most helpful I’ve ever met. |We were able to move rooms as it was an extremely hot weekend, to a cooler one and provided a fan.|Bed was huge and really comfortable. |Shower was hot, room was spotlessly clean.|Would recommend and hope to return.

I booked this hotel for my daughter and I as we were in Liverpool to see Bruce Springsteen. |On checking in we were met by a very friendly receptionist ( i’m sorry I did not get her name) who informed us our room was ready and pointed us in the right direction. |Our room was large with two single beds. We had an area to hang clothes and a vanity unit and mirror. Also tea and coffee facilities. |Everything was very clean and the beds were comfortable. |It’s silly little things that spoil this hotel. We had a bit missing off the tap which was replaced with a large screw! The letterbox on the entrance was hanging off, things that could be easily rectified. |That said, we both slept well, and the lovely receptionist greeted me by my name when we checked out, nice touch! |I would stay here again as it was a good central location.

Beautiful rooms. Very spacious. Would definitely recommend. Man on reception was so helpful and explained the local sight seeing attractions without us asking. Really nice stay.

Horrifying Stay – Bed Bugs! I rarely leave reviews, but this experience was unacceptable. We booked to stay at this hotel. Check in was fine and we dropped our bags in the room and went straight out. We arrived back at the room at 12:30am and found bed bugs in the bed/mattress. Absolutely disgusting. We immediately went to the desk and requested to be moved only to be told there were no other rooms available. We were told at check in reception was open 24 hours however it was only security on the desk when we went to speak to them. Security rang the manager Meg who seemed indifferent and offered no real apology or refund. Her solution was to give us access to the linen closet to re-make the bed ourselves and a discount on our next stay. This was completely unacceptable and we had to arrange alternative accommodation. I expect basic cleanliness and hygiene from any lodging, and this was a complete failure. Not only is it unsanitary, but it’s a health hazard. I had to wash and disinfect everything I brought with me, and I'm still dealing with the aftermath despite not evening staying in the room itself. Avoid this place at all costs.

Good location. |Friendly and helpful staff. |However..|The room was tired and run down. |Far too hot, had a fan but was very loud. |Had to sleep with the windows open, very noisy outside from the early hours. |Poor room facilities, no dressing table or vanity mirror, seats not fit for purpose (unsteady when sat on , and dirty). |Table provided, broke twice!|Tea and coffee facilities were poor and lacked choice. |No phone to call reception. |Uncomfortable bed, 2 singles pushed together, huge gap in between. |Entrance to the bathroom was unsafe, over hanging tile on the floor.