Ugen L.
Google
I’m really disappointed with my recent experience with Loewe. I purchased a Loewe Puzzle bag while traveling in Spain and within a short time I noticed a tear appearing on the leather/edge. For a luxury brand at this price point, this is the last thing you expect to happen.
When I brought the bag to Loewe store at Green street NYC for help, I was told the damage was “normal” and part of “regular wear.” I was genuinely shocked — this is not fast fashion. This is a designer bag that should be able to handle everyday use without tearing. Instead of standing behind the craftsmanship, Loewe dismissed it as something that “just happens.”
For a brand known for its leatherwork, this was extremely disappointing. I wasn’t asking for anything unreasonable, just acknowledgment that a tear on a premium leather bag shouldn’t be considered acceptable. The lack of accountability and the dismissive attitude left a really bad impression.
I loved Loewe for its design and craftsmanship, but after this experience, I’m honestly questioning whether the quality — and the customer support — is worth the price.