Trix ..
Yelp
THE OWNER IS INSUFFERABLE
I went in with a friend and due to my allergies I immediately went to the counter where the cakes were to inquire if I could possibly eat there. I'm allergic to nuts and soy. The waitress at the counter was very friendly and asked an older woman wearing a hairnet for advice (the owner.) This woman was visibly in a hurry and bit distant, pointing out which ones I could eat. I expressed my gratitude and went to go sit down and order. Once having ordered the cake and a coffee, I realised that I had forgotten to ask if it had been baked using margarine or butter. Margarine is pure soy, in my past experience a lot of people don't know this or don't think of this so it helps to ask. I walked over to the coffee making area where my waitress was standing and asked her politely, she responded "yes, I think it's with butter" I was about to thank her and go back to my seat when the owner (visibly irritated) appeared, the waitress asked her again just to make sure I'm guessing- who confirmed that it was indeed butter. The owner proceeded to verbally attack me, shouting "If you don't trust then don't eat" I was shocked by her aggression and tried to explain that I was simply asking a question and she said "you already asked 4 colleagues, if you don't trust then don't eat!!" She wouldn't let me speak, cutting me off every time I tried to talk to her, repeatedly shouting "if you don't trust don't eat!!" then I finally managed to say "I think you are very rude" to which she threw her hands up in a "I don't care" motion and walked away.
I was very shaken by this experience, on the verge of tears. I work in customer service and NEVER in my life have I seen anyone treat a customer like this, not to mention have I myself been treated like this. I could't understand why she was so aggressive to me. This was the 2nd question to the 2nd person I had politly asked (not the 4th) like she had thought... even if it was the 4th, is that any reason to treat a customer like this? Absolutely awful.
Since she is the owner, I struggle with the fact that I will not get any type of closure in the form of an apology for this abuse. I need to just accept that some people are simply insufferable.