Leslie
Google
My husband and I went with another couple to spend 2 nights at the newly renovated, formerly Issac Walton, Essex LOGE camp experience. I hope the managers will read my careful review and take note. This establishment has all the workings of a 5 star review. The remodel is beautiful, modernizing the look and feel of the Inn, while maintaining the history of a Railroad stop. The common areas have unique and quality furniture with many cozy touches. We stayed in the School House rooms, which again had modern and comfy decor with a very comfortable bed and even a down throw. The restaurant maintains the sense of a dining car. The sauna was gorgeous and the new locker rooms felt like a spa.
The problem lies in the quality control. Our rooms were filthy, the floors covered in dirt and dog hair, the showers having muddy footprints, and the list of amenities, i.e. silverware, plates, etc., were not present, even though they were listed in the description. When we alerted the front desk of the state of the floor, they did not move us to a clean unoccupied room (2 empty rooms were available), they brought out a mop so we could clean our own floor. In the School House, there were also spider webs and spiders throughout. One even crawled on our friend while in bed and were up on the mantle over the bed. This is in the winter! The restaurant was the most lacking. The food choices incredibly limited and the quality so inconsistent. One time your burger comes out juicy, the next time a hockey puck. Plan to eat a lot of burgers. The soup was excellent, while the cook decided to put a black burned biscuit with it. The locker rooms to the sauna, were wonderful, while not cleaned and restocked when attempting to use it again our second day. And, last, there is a massive historic fireplace, and the weather was down to 1 degrees F, with snow outside, and the Inn would not light it.
I hope management will get on board with the quality, because in spite of the very lengthy and costly renovation, the place will fall apart very quickly without consistent cleaning and maintenance (lights were also broken in the room and light bulbs burned out), and quality standards put in place for the dining.