Mary W.
Yelp
This is actually 3.5 stars.
PROS:
This hotel is well-situated, close to the London Bridge (thus the name). You encounter a gorgeous, golden, over the top English carriage and you see a beautiful wood carving over the reception desk. White sculptures of Roman antiquity-like masks decorate the walls. It is quite cool.
Along with your room cards you will receive a coupon for a free flat bread in their restaurant, and a token for your entry to the breakfast buffet. You will also get a neon green bracelet to show you are authorized to access the pool. (You will need your room key, too).
Our suite was on the 2nd floor. Taking the elevator is not a waste of time as you can see the London Bridge and the pool...a very lovely view. The room was clean and classy! It was one of their renovated rooms. I loved the dark paneling, and the tasteful and elegant art on the wall. There was a great big clock that made you feel that you were in an old London quarter.
The sofa was super comfortable. There were 2 large televisions, also new. There was a table, and a fully stocked kitchen! Not only a fine electric stove, but all of the utensils, pots, pans, mixing bowls, plates, silverware, and whatever else you might need to get some grub on! The refrigerator is nice and clean. There were cleaning supplies, a dish washer, and a hideaway trash can. There was a sample box of organic citrus energy drinks for us to try. (Maybe not always there!)
In the bathroom, there was a pretty spa vibe. A simple tub and shower, but again, all was clean. They had a Kohler toilet. Jack and Jill doors (one was a hip "pocket" door) so you can access the bathroom from more than one angle.
The bed was firm! It was a little bit small, but very serviceable with nice linens. A nice ceiling fan kept the room cool along with the air conditioning. The carpet was cozy. The closets are well-designed, not like the normal hotel closet. Makes you feel like you are at home.
Lighting is excellent, with lots of nice lamps. Important for me since I like to read! Also, good outlets so you can plug in all of your electronics.
Our suite faced the parking lot, but it had good light, with lovely shutters, and it truly still felt like we had a good view, believe it or not. And you could see the mountains. Our room was quiet, and we slept well.
The pool is straightforward but fun. If you go early, and are not there during Spring Break, you might even have it to yourself. The gift shop is quirky, but you should find whatever you need on the fly in here. The lady who runs the gift shop is a doll. So sweet and welcoming. So are most of the staff.
CONS:
I did not like that the guy at the check-in seemed stiff, fake, and humorless. He did not seem to like his job. I think he was too perfunctory in greeting folks who drove hours to be there and are just starting their vacation. Our first time to Lake Havasu! Lighten up, man! You're bringing the whole place down!
Another time, we were taking pictures of the wood carving behind the check-in desk. We kept hoping to engage the customer service agent's attention, and we gently asked OUT LOUD over and over, "Wow, I wonder what the origin of that carving is??" Crickets. NO ONE BUT US AND THE LADY WAS THERE. She could certainly hear us, but offered nothing, not even, "Isn't it beautiful? I will try to find out!" The other woman who was sometimes at the check-in counter was also part of the "Unhappy and Unsmiling" Club! Must be that management wants to put their least friendly employees at the front desk! Or maybe it is hard to find someone who will staff the front desk, LOL.
I REALLY did not like that the paperwork I signed to check into my room said that people with "Debit cards" would have to be charged $50 for a deposit. It DID NOT SAY "Credit cards." Yet, the humorless man insisted that my CREDIT CARD (not my debit card) had to be charged $50. That did not make sense. The paperwork should reflect the reality. Also, this fact does not appear on sites about the resort. And why do it at all? We were paying $319 for one night for our suite. Don't nickel and dime us! It put a bad taste in my mouth upon arriving which then the resort had to overcome.
No one, and I mean, NO ONE, offered to help us with our luggage, or told us about the carts that were available. No one showed us how to find our room. Front desk humorless guy just said it was "over there."
Our bathroom sink had a sloooow drain, and there were no cleaning supplies. The soap they gave was tiny, not enough for two people. Why?
There was NO parking when we arrived, NO valet, and again, NO help. Kind of a bummer when you arrive after a long trip and just want to park and go to your room.
Bill under the door first thing in the morning when we were leaving is tacky motel stuff. My gosh, no 4-star hotel I've ever stayed in shoves the bill under your door before you leave.