London Hotel

Double room with ensuite on second floor.|Yes, not the biggest room BUT perfectly adequate. Enough room for our stuff and for changing, etc. Bathroom was small but not a problem using everything. |Excellent, helpful staff. |Basic breakfast but 6 euros for juice, coffee and 2 croissants was great to just start the day. |Location brilliant - a couple of minutes to some good eateries and 10 mins walk to the Duomo.|Very clean room and bedding. No sign of problems mentioned by others!!

The hotel experience here has been among our worst. The location is great. The service is as bad as it gets. We were in the city for a conference for a week and multiple times we've had horrible interactions with the service desk stopping us, blocking our room cards, etc because of various things they can't keep track of at their end. We were a group of business people who's costs were fully covered beforehand. They're behavior is extremely poor towards their customers. If I could go back in time I would've never booked this place. We had already paid for the whole stay. Such a shame. The last interaction that made me write this review is that they blocked our cards to our rooms 2 days left of our stay so that we can't access our room or stuff because we had not paid the city tax, which they had told us we should "pay at checkout no problem". If it was only this incident, it would've been okay, but these type of interactions happened repeatedly when we were there. Avoid at any cost.

I am writing to formally file a complaint about an extremely inappropriate incident that occurred during our stay. While we were sleeping in our room, a hotel staff member (security/front desk — please specify) entered without permission, behaved in an aggressive and discriminatory manner, and falsely accused us of kidnapping our own sister. This unacceptable behavior caused us significant distress, violated our privacy, and showed clear racial/discriminatory prejudice. We expect immediate action to be taken against the person responsible, as well as a formal apology from the hotel. We also reserve our right to escalate this incident to the relevant local authorities and tourist protection offices if this matter is not resolved properly.

The star was given for comment only!! racists + cleanliness is zero. The bed has disgusting stains and the pillow smells rotten + the bathroom has a penetrating and incredibly filthy odor + A dilapidated old hotel with no insulation+ the hotel owner acts like a king, taking the keys and checking passports every time you enter or leave his hotel, making you feel like you are living in his home with his money; his behavior is primitive, barbaric. When the police arrived, his behavior changed and he became nice, but the truth is he is the worst person you could ever meet in your life and stay with + he barged into our room at night while we were sleeping without permission, a violation of privacy and extremely rude. To anyone reading my comment, I do not recommend him. I do not recommend him, I do not recommend him. 👎🏻👎🏻 I allow you to renovate your hotel with my money .

I think it’s a great option for solo travellers. The location is amazing. The room is a bit smaller but i think it’s enough just to unpack, and spend two nights in there. Nice place!

During our recent stay, we encountered several issues that significantly impacted our experience. Upon check-in, we discovered the elevator was out of service, forcing us to carry our luggage up two flights of stairs. The breakfast, which was not included in the room rate, was disappointing and lacked variety.|In the evening, I went to the front desk to request two wine glasses. The clerk informed me that glasses were not available due to concerns about breakage and surveillance cameras, which I found surprising given the minimal cost of standard glassware. When I asked for an alternative, such as juice glasses, the request was also denied, and I was offered paper cups instead. Frustrated, I expressed my dissatisfaction, only to be told that due to my "attitude," even the paper cups would not be provided. Ultimately, I was refused any type of cup or glass to take to our room.|Having traveled extensively in the aviation industry, I have never experienced such a refusal at a hotel. While I understand we booked this hotel on short notice due to limited options with two beds, the overall experience felt subpar and geared toward cutting costs at the expense of guest satisfaction. Regrettably, we will not return and recommend others consider alternative accommodations.

BAD!!!! NOT SAFE THEY WILL ENTER ur room while ur still asleep!!! The accused us that we kidnapped OUR SISTER!!!!!!! they CALLED THE POLICE on US!!! My dad has diabetes!! He almost died from the shock that his daughter from hid blood !! They were trying to take his daughter away from him.!!!!

Very nice clean rooms, located very close to all central sights such as the duomo. Highly recommended for the price!