London Terrace

Huge block long mega apartment complex with multiple entrances which can be a bit confusing if not explained. Always kept immaculately clean both outside along the streets and sidewalk as well as the interior. And the doormen along with the other building staff always smile and are genuinely friendly to outside guests who may standout or even just the random passerby outside.

Years late in writing this review..but I was reminded to do so because even several years after I moved out, the doormen still remember me and my name! I LOVED living at LTG. The building is like a vertical community. The architecture/design helps, even though it's a massive complex/building, there are only 6 units or less per floor so you get to know your neighbors which is great. The doormen (as mentioned) and other staff, from leasing to maintenance are extremely helpful, available and super easy to work with. Their policies, procedures and experience make sense! I love the layouts, huge closets, separate showers from tubs...pre-war solid construction, utilities included, gym and more. Highly recommend.

This is by far the best building I have ever lived in New York. I feel like when I walk in my nerves are instantly calmed. It's quiet, beautiful, and considered. For the price it feels like the best you can get in manhattan by far.

I moved here 18 months ago and my contract is finally up. This is a fantastic building and the management team here are really amazing. The support and maintenance staff are all first class. Super friendly and great atmosphere. Really good value for money given location, quality of finishes, people, etc. Wouldn't think twice about signing a contract here if I were to move back to Manhattan!

The buildings are maintained very well and the staff if extremely responsive. The buildings are also very safe having doormen and rovers to help where necessary. The size of the rooms is another plus as these are pre-war structures. The neighbourhood is full of art galleries and Chelsea is adjacent to ther hot spots like th ere Meat Packing area and Tribecca. - From a verified resident on ApartmentRatings

i consider this building to be a half-luxury experience. my mom lives in a related management building and it's more attentive. london terrace has a small cute gym which is great but after paying an extra $25 a month membership it should be accessible 24hours not just until midnight. we used to have access to the building's olympic sized swimming pool but then it was taken away from us along with the sundeck (pictured in image 4 - which should be removed because that is only for the TOWERS not LT GARDENS) - only those who bought apts in the london terrace towers have access now. this really sucks. i even knew an autistic boy who LOVED to go to the pool with his father every day and they wouldn't even make an exception for them. i thought that was a bit heartless. the doormen don't open the door for you, which i suppose i half understand because of the setup of the awning entrances - they sit behind a desk and would have to open two doors to get to you so maybe the building was originally designed that way but it still is a terrible inconvenience. they are also told not to help it seems. this is very annoying if you come home from the airport or with tons of bags you're really struggling to walk in with, or bringing boxes from storage, etc. it really is a pain that they don't open the door for you. in order to use the trolly you need to get yourself into both doors then you need to LEAVE YOUR ID like some NYU dorm - like you're really going to steal their cart? 🙄 and then bring it all the way back downstairs to the doorman desk and retrieve your ID - would you call that luxury? 🤔 seems more convenient for the staff than the tenants. i have 2x tried to call ahead of time to receive assistance from a rover and was told they were in between a shift change and had no one available to help me come in with some boxes and bags i had - and it was in the early afternoon, not at a crazy time. so i've stopped bothering and just suffer from numb arm syndrome. the laundry rooms need serious cleaning and the doors need repainting. i know it might be a hassle but cmon guys, for the rents you charge? i shouldn't be looking at clumps of dust balls and soot behind all the machines when i pay 4G a month (and a lot of people pay a lot more in rent) i also don't want to be breathing dust in - it's not good for one's health... delivery people are constantly going up the wrong elevator. all the doormen have to do is pay extra attention after they buzz them in to make sure they go in the right direction... but this still happens. i have also had the wrong delivery people come to my door and i tell them to go back downstairs and go back up the correct elevator. i also wish the building would make an effort to go more green / eco friendly. it would be great if they added fabric&textile recycling bins for instance. i hope rose associates takes these comments seriously into consideration and comes up with solutions that don't also come with another rent hike ( like when they charged only some tenants extra rent each month for fixing some bricks on the outside of the building 🙄) like perhaps hire more rovers, etc.

Lovely apartment building with businesses on the first floor. Kind and considerate staff from the doormen to the building management. Highly recommend for a warm, neighborly culture.

Been awhile since I lived here, but this place was so great; location, apartment size, neighbors were good, AND good value for the money !!!

I've lived here in an alcove studio facing north on the 12th floor for 2 years now. I adore my apartment, the location is fabulous, the bldg is totally dog friendly. The staff is amazing, with everyone in the 24/7 mail room so helpful, all the doormen friendly. Maintenance comes incredibly quickly though I've had very few occasions to call. The floors each only have 6 apartments on them so your elevator and hall experiences feel like a small building, not like the 1000 unit place the building is. I LOVE that configuration. People are friendly and it feels like community in a way I've never had in any other place I've lived in NYC. So grateful to have landed here.

Thanks for the suggestion, but I specifically asked the maintenance department about sound proofing the windows and they told me they don't do that. I think LT should look into replacing decades-old, paper-thin windows that make it sound as though the sirens are in the bedroom.

Best apartments and absolutely saintly doormen - Roberto, Osmond and Pavel are just wonderful. This building is immaculate and meticulously maintained. Overpriced, but once you meet Angel and Jesus in the package room you'll be hooked. A very warmly staffed building.

I have been living in LT since almost 3 years ago. Beautiful neighborhood just minutes from Hudson River. I absolutely love my apartment, the neighbors and the building itself. The staff starting with Margaret at the management office, to all of the maintenance employees, everyone is nothing but helpful! It is a big, and busy building, yet they all still manage to address any of your concerns and resolve in timely matter. From prompt responses to repair issues, the pristine upkeep of our building, to being kind and understanding during financial crisis. Thank you for making our building a fantastic place to call home! Peter

The letter from a collection agency this summer saying we owed four months' rent to London Terrace came as a surprise. Why, in the 18 months since moving out, had we never heard a word from London Terrace about this alleged unpaid rent? We'd lived at London Terrace for five years, happily paying on time month after month, year after year. And now the first word about an allegedly unpaid bill was from a collection agency? That was also surprising because of the conditions under which we'd moved out: A pipe had broken in an apartment above us, flooding our only bathroom. Our insurer, Chubb, declared the apartment uninhabitable. This occurred in late 2020, during the toughest year of a pandemic that from our perspective London Terrace handled without grace or compassion. That autumn, as our six-year-old daughter entered first grade in our apartment, she found it nearly impossible to hear her teacher on Zoom, because of the roar of construction at London Terrace. We took video/audio proof of that struggle, seeking some kind of help--first grade by screen is hard enough without severe audio interference! But the London Terrace manager just told us to put headphones on her.

We lived here for two years and had endless problems. The first of which was a neighbour from the unit below who would continually get inebriated and come up and harass us from 2 AM to 4 AM almost every day. He would harass my wife when I leave home, bang on the pipes of the building at absurd hours of the night and hammer up the floor. The building management did nothing to resolve this, There is endless evidence documenting this harassment but nothing was done. We have been threatened and harassed by the individual (David Lorne Cousin) and we later discovered that everybody on his floor was harassed by him. The building does absolutely nothing. The only positive to this building is the amazing support staff who go above and beyond to make things better - Thank you Lino, San, Salim, Mithun, Angel, Nelson, Jesus and Ipsam! You guys are the best. The management of this building is absolutely useless and my recent interaction with them has been proof that they are nothing but blood and soul sucking weasels (I am talking about you Chris and Devaki in particular). They send us a notice of a random $815 overdue and as I continually send back evidence of no monies due from us, the aforementioned two send back two word replies and when I asked to speak to someone higher up the chain of command, they stopped replying and send a debt collector after us without even clarifying/verifying the debt. Horrible experience overall with the drunk down below and the lousy management.

This place is not even worth 0 stars . Stay away from London terrace the main office people are money hungry. I have lived in this apartment for over 25 years and every year they come to inspect my apartment why not sure my neighbors don't get any inspection none of my family members have it ... ahhhh let me guess they want me to leave so they can fix up this shit hole and rent it out for more ... I get a letter stating I have mold on my fridge yeah because the piece of shit is 25 years old how about fix the hazard issues like my roof leaking every time it rains

FYI: I live on the 24th street side of the complex, in the 460 building. So, things might be a little different on the 23rd street side (the 435 building). Having just moved in just a few weeks ago, I'll probably be updating this review in the future, but I just felt like I needed to say something, given the mixed reviews this complex gets. This is the first time my wife and I have lived in a full-service "luxury" building, so maybe that affects my perceptions a bit. But, so far, I have to give this apartment complex high marks. The rent is pretty typical for this area (upper-middle-class), but the studio we got is very comfortable, spacious, and well laid-out. We used to rent a one-bedroom in Windsor Terrace, Brooklyn, and this studio is about two-thirds the size of that, for comparison. So, its a pretty good value, given that you're trading apartment space for neighborhood. Speaking of which, the neighborhood is absolutely fantastic. It's comfortable, clean, friendly, and everything I need is right around a corner somewhere: Three different barber shops, a Gristedes, a full service post office, a full service Capital One bank, restaurants galore, Waterside park, Chelsea park, only a short sunday walk to either Starbucks or Brooklyn Bagel, and there are several places to grab CitiBikes. Further out, its only a 6 minute walk to 7th ave, and about 25mins to mid-town, on foot (where I use AlleyNYC). Oh, and how could I forget? We're a little over a half-block from the High Line! :D My wife works a few blocks up 10th ave, so I often walk with her to work, on the High Line. Very relaxing. The building management has been incredibly responsive, friendly, and professional. Not including issues with the movers, our move-in was relatively incident free, and the management was extremely flexible when we did have problems. After move-in, my wife and I have had to call them on three minor issues (minor leak in the toilet, missing screens, and an oven thermostat that needed replacing). On all three counts, we got immediate response, and more than satisfactory workmanship. The maintenance guys were friendly, and were especially interested in making sure we were happy with the work that was done. By the way, you get a HOUSE PHONE right in your apartment you can use to call the concierge desk. And, if you prefer, they have a web-based service app, where you can check to see if you have packages or mail waiting, and to check on the status of open service requests. You can also use it to order door-to-door laundry service! It's quite nice! For times when you want to do your own laundry, the basement is spotless. The walls, floors, and ceilings are all painted, washed, and well lit. The laundry is keycard-access (which you get as part of your move-in package), and are available 24x7 (unlike a lot of elevator buildings, that lock access to the basement after hours). The machines are well maintained, and the laundry room is spotless. There is space in the basement for bike storage, and for personal property lockers (large enough that we were able to fit about 15 Home Depot small boxes in one). Though, both are first-come-first-serve. Our building neighbors are very gregarious, and welcoming. I've already met 4 people, and I'm not even a social sort of person. The pet-of-choice here seems to be small dogs, as far as I can tell. Lest I be accused of gushing, let me mention: there are a few down-sides. First: the street noise is pretty substantial. We live on the 24th street side, and for most of the last two weeks, there have been noisy garbage trucks outside my window grinding away at huge mounds that appear overnight. In the evenings, it's go-home traffic, and cabbies, honking a lot. Still, its a far cry from living right over the Prospect Expressway. Second (and this is basically a reality no matter where you go in NYC): the basement does have roach traps. They're really well hidden, but they're there. So, if you do use the storage lockers, make sure you're not storing food down there, and if you store clothes, make sure they're in sealed plastic containers. Except for a couple dead ones that keeled after spraying, I've not seen any live ones down there, and the main floors are completely without any sign of them. I don't see them in the halls, or in our apartment at all. So, overall I'd rank this complex as the cleanest and most sanitary I've lived in in nyc, yet. Third: Some of the interior contracting workmanship is sub-standard. Our kitchen floor tiles were laid improperly, so you can see areas where grout has chipped out, and uneven seams between tiles. Also, there are obvious trough lines on the walls, where the plasterer either didn't care to do a good job, or didn't know how. Fourth: the incinerator chute is tiny. Even using the little 10-gallon garbage bags, I have to pound them into the opening to get them to go down the hole. I'm out of characters. So, this is all you're gonna get.

We moved in to London Terrace two years ago, when we did they claimed the construction was ending very soon. It's still going on and rumor has it they will continue ripping off the entire front of the building until next August. The noise is unbearable, workmen all the time scaling the walls, jackhammers, drilling, sawing and banging and after that's all done, they will have to make more noise to remove the scaffolding. This is like living in the middle of a war zone on a highway. The windows do not cut out any of the outside noise. Not only do they not care about their tenants but the building is old and in shambles. You are required to keep your windows closed and drapes closed from Spring through Fall and they charge market rent!! If you open your window, the guys on scaffolds will literally scale up the wall and close them for you. No privacy. If that's not noisy enough, Con Ed is always ripping up the street at all hours to fix things, and the high rise on the corner of 23rd and 10th is going up so more ground breaking teeth chattering noise, or someone across the street is doing construction. I do NOT recommend this place. The manager is very rude and everyone is afraid of her. Not a comfortable place. So many better places for your money.

I love my apartment! We live on the 24th Avenue side and I couldn't be happier. My husband and I moved in about 7 months ago and we don't have a single complaint. The amenities are fabulous. The pool is gorgeous, lobby is clean and welcoming. The courtyard well kept. The package room is run efficiently. I adore all of the doormen, especially Alex. We've never waited more than an hour for maintenance. And of course, the location is fabulous. We love London Terrace.

Our home for almost two years. Very well managed, staff is always helpful and very professional, nice neighbors, good location, great neighborhood.

Future tenants consider yourselves warned: this building hikes the rents ~10 percent every year. This rent increase will not come with any upgrades- the kitchens are decades old and the appliances are cheap and barely work. If you are a light sleeper don't even think of looking at the apts on the 23rd side of the street. Additionally, some of the apartments are rent controlled so I was living next to a tenant who had the same apt I did but paid half the rent I did. The one star is for the employees who work in the building and are a dream to deal with and the laundry in the building. UPDATE- Thank you for taking time to politely respond to this review, but I respectfully disagree of your characterization of raising rents periodically to pay for capital improvements- you have raised my rent, and my neighbors' rent, EVERY single year I have lived there. You never polled residents and asked if they wanted amenities such as a "residents lounge" so why raise rents and ask us to cover them?

Very unfriendly and unhelpful staff who act like they are doing you a favor . Also the management staff are completely unhelpful . They allow tenants to keep vicious dogs that attack and won't do anything about it . Rent is out of control high and the services you get in return are minimal

My wife and I moved into London Terrace a few months ago, and could not be happier. From the very beginning of the process we were met with the very gracious Leasing Manager Rachel. She was so professional and handled everything with class. She explained to us in full detail the entire process and walked us through it. Everything happened the way she told us it would. When we saw the apartment it was under construction. And now the apartment is beautiful spacious and feels like our home. The maintenance crew has been fantastic. Anytime we need anything they are there to help us out within a short period of time. The building itself is super nice and the gardens are so great. I have enjoyed living here a lot and hope to continue living here for a long time!

I have lived at London Terrace for a little over a year, and it is by far the most well-managed building I've ever lived in. Response time to any issues is generally less than an hour. Having a mail room on site is an incredible bonus. I never need to go to FedEx or UPS to send packages. The residents are very nice, and many of them have lived here for many years taking great pride in their building. I highly recommend London Terrace!

I moved into London Garden a year ago March. Despite what Amanda E wrote, its one of the nicest buildings I've lived in in NYC. Courteous staff, great studio layouts, solid walls so you can't hear your neighbor auguring or hear their stereo at 3 in the morning. Immediate attention to repairs. Also an Olympic indoor swimming pool, and roof terrace with 360 views of the city included. Extra's include a state of the art gym and valet cleaning on the premises.