Britnee H.
Yelp
Reposting since my last one was taken down and people need to know how this place operates. Kevin, I believe the manager of this campground, likes to take his position of "authority" and use it to his full advantage. Worst customer service of my life. This place doesn't even deserve one star. If you have any complaint whatsoever, or you believe any of their staff members has done something wrong/treated you wrong...good luck voicing your concern or asking any questions about. I understand the customer may not always be right, but I can tell you that the way I was treated by this business was 100% wrong. My encounter with Kevin didn't INITIALLY stem from breaking any rules of the campsite, but instead it came from pointing out how rudely I was treated by one of his staff members when asking a simple question about a potential mix up of their activity room. He claims I was so rude to their employee that I made her cry. Completely false. I spoke to her calmly and did not show any sign of frustration until walking out of the door stating "I heard you", a little loud, because Kevin felt it was necessary to repeat himself 3 times and talk to me like I was dumb. At this point, my father went in and requested to speak to someone. I can't speak for what actually happened, as I was not present. Kevin came outside to talk with my dad and when he tried telling my dad his "version" of the story he looked at my dad in his face while holding his ear and stated "you weren't listening with your ears". Again, talking to my father like he was dumb. At that point I told him their staff were the rudest I'd ever encountered and at the point he walked over to me and was yelling, talking down to me, pointing in my face, and had an aggressive stance while speaking to me in front of 6 children. He had the audacity to threaten to have me "escorted off the property" for sticking up for myself because of how I was being treated. Mind you, I had not threatened him in any way to make him feel he needed to get any authorities involved. He told me I needed to pack all my things and leave and when I told him we were families with children he told me he did not care. So once we started leaving the pool and children were crying, he retracted his statement of leaving the campground and claimed he was just telling me I need to leave the pool, AGAIN like I was dumb and didn't understand him correctly. The other adult witnesses heard what I heard as well and agreed he did not make it seem that way. I can see why he has his job in the little town in Cougar, because any other resort would not allow their staff to treat paying customers the way he did. The resort is cute and I had high hopes to make it a yearly thing. I even brought 2 other families along to check it out. But unfortunately things didn't go as planned.
This place claims we broke a few rules, which apparently merits them treating us as if we're not respectable humans. They say we broke quiet time rules: unintentionally we did by maybe 15 minutes and Kevin wasted no time coming up to our campsite site to unprofessionally inform us of it. We turned our music off immediately.
They claim we were entitled customers wanting them to bend their rules when it came to the pool and game room AND that we had more people in our tent spaces than allowed: we had 16 people which meant 8 per site. Their website stated that was allowed. We had 8 in the pool and 10 in the game room later on. These were the rules given to us by staff, so I'm not sure how that is breaking the rules. When we were initially told the time slots for both of these were 30 minutes they had also stated if no one else rented the areas we could stay longer. Since our group was so large we were hopeful that was the case since we were paying customers. Apparently we were entitled because of that. At no point during any of these reservations for the pool and game room was myself or anyone in my party rude about anything. In fact, their staff didn't even make it seem like it was even an issue that we had wanted more than 30 minutes if possible.
They also stated someone from my party came back and apologized for my "behavior". What they don't know is that he intentionally did that so that we could take the kids to the game room and play since they had their hopes up and Kevin so kindly kicked us out the first time. Mind you, the game room requires money to even play games. Which means, even after this horrible encounter we STILL game them more of our money.... For the kids to have fun.