Jamie K.
Google
Update (from original 2⭐️ review):
After being welcomed back by manager Rebecca to enjoy a meal at Lonely Mouth the way I had originally expected I might, I understand now why it’s always so highly recommended. It was another special occasion night and was a very different experience this time, for the better. We were greeted right away upon arriving, and our server Yuliya was wonderful. She was attentive, so friendly, kind, gave great recommendations, and charmed with her sassy humour.
The space felt more warm and inviting this time around; the food was as amazing as before but the difference in the service experience is really what made this return visit so memorable. I’m very appreciative to have been invited back for a much better evening, and I won’t hesitate to come back again or pass along my recommendation to anyone looking to enjoy some really incredible Japanese food. Thank you!
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(15-02-2026) I chose to book through OpenTable for my first time here to celebrate a birthday, which was noted on the reso. When I arrived a few minutes before the reservation time, I stood at the door for several minutes, not acknowledged at all by who I thought was the hostess. Eventually the bartender asked if I’d been helped, took my name for the reso and said he’d be right back…and still nothing. A few minutes later the hostess came back, said something about the table I booked still being occupied and said she had another one for me but it needed to be cleared off. After close to 10mins I was finally seated in the back corner of the dining room, not the sunroom where I had booked for.
Now, I waited some more…and more…and it was close to another 10 minutes before our server Sebastian showed up at the table, intro’d himself and offered water, which set the tone for the rest of the visit.
There must have been short staff issues with the kitchen as well as the servers. Our first plates came out before the sake we ordered, and the wrong bottle was brought out (it ended up being comped). We were also brought the wrong dessert, but had no intention of asking to have it corrected, or stay any longer, because the experience was already fairly disappointing.
The food was excellent, but I’ll hesitate to return after this experience, which was meant to be a special meal out. The explanation that it ‘was so much busier’ than they expected seemed strange - it was happy hour on the Sunday of a long weekend and Valentine’s the day before; it should have been well expected that it would be busy
The final disappointment was that I was marked as a no-show for the reservation, so I had to clear that up with OpenTable. I also fail to see the point of putting a note on the reso about whether or not the visit is for a special occasion, when it goes completely ignored by the restaurant.