Lopesan Villa del Conde Resort & Thalasso

Wonderful hotel in a quiet part of Gran Canaria. All staff were friendly and welcoming and we had a very relaxing time by the various pools. They are not all heated so some were pretty cold, but we were here in Feb so it may also be a cooler month generally. Breakfast buffet catered to all tastes. Some staff were in training so there were some slight delay to orders but this was not a big deal for us. The rooms were spacious and well maintained and my son enjoyed seeing how his toys were arranged when we returned to the room in the afternoons! All in all, a great resort 👍

I’ve stayed at this hotel before so being a returning customer clearly shows it’s good. However this was the first time coming with a baby and I was so pleased to have chosen to return for our first trip as a three. ||TRAVELLING WITH A BABY|The staff went above and beyond to accommodate our baby (11months) even providing him with a toy. The travel cot provided was so comfortable and easy to manoeuvre around the room. They have Tripp Trapp high chairs at all restaurants in the hotel which is great for meal times as the baby always felt secured and comfortable to sit at the table with us. |The fridge in the room is only a cooler, so not cold enough to store pumped breast milk overnight but reception did say I could store milk in their fridge. It’s just a slight inconvenience. ||THE ROOM |The rooms are spacious and well maintained. Housekeeping is efficient in that you need to request for things to be replaced/changed so cleaning is very quick. I know some people will not like having to request top ups of toiletries or to request a change of sheets, but it’s easy to do on the app and you get used to it. The room was large enough for us to move the travel cot into the “living area” to be away from us at night so the baby felt like he was in his own room, like at home. |The bed was huge! But the pillows so small?! |I loved the addition of cleansing milk and facial tonic in the bathroom - a great touch. They were of a great quality. |The hotel is huge so there are many styles of room. My only complaint is that the gentleman who checked us in proudly showed me a picture of a garden room with luscious grass outside our terrace, saying this was perfect for our baby so he could crawl around. However, the room we were given had zero garden (see image). ||THE HOTEL |The hotel is large but the layout and design makes it feel more like a little village. We travelled in January and I was surprised the supposedly “heated” pools were not warmer. Oddly, the children’s pools seemed colder than the adult only pool, which was incredibly pleasant. ||Despite being low season (or out of school holidays) there were still many sunlounger stealers, putting towels down before breakfast and not returning for hours or going for a walk in the middle of the day and not relieving their loungers for other guests. ||The hotel has a great position where you can walk out of the gate onto the promenade and there are restaurants within ten mins whether you go left or right. ||We only stayed on a bed and breakfast but put money on the account to charge to our room but I did feel some of the hotel prices were quite inflated. It was much cheaper to leave the hotel for a glass of wine, cava or beer, for example. ||The hotel was meticulously maintained- from the beautiful grounds, to the pools and communal areas. For anyone else travelling with a young baby, I’d highly recommend

We spent Christmas at the Villa del Conde last year and enjoyed it so much we went again, and were not disappointed. The rooms are large and comfortable, with a useful walk-in closet and everything was spotlessly clean and in good condition. We went as a large family group, and my father is disabled and uses a wheelchair, but he had no problems in accessing all the facilities. Plenty of sun loungers at all times, though I did notice some people 'reserving' them early in the morning, but generally this was not a problem. The hotel is huge and spreads out down towards the seafront, and never feels crowded.||The food in the buffet restaurant was even better than last year and the Christmas Gala dinner superb. Staff generally are very helpful and approachable. The only criticism I would have this year is the staffing levels in the buffet restaurant towards New Year when the hotel was full. We struggled a couple of times to order wine, once waiting around 45 minutes. We would have ordered more drinks but were put off by continually asking staff or trying to grab their attention. The staff did do their best but seemed to be rushing around constantly between a lot of different tables - I noticed there was a strike/demonstration that day by staff outside the sea front entrance so maybe that was a reason as well. Also it would be good to have more allergy information in the buffet restaurant (one of our party has coeliac disease). ||We are trying the Baobab in a few weeks but I am sure we will return to the Villa del Conde later this year again!

This is one of the most gorgeous hotel I’ve ever stayed at. The moment I walked into the lobby I was so impressed with how gorgeous it was. All of the staff are incredibly kind and each part of the hotel is beautiful. The rooms are stunning, the pool amazing and the breakfast was definitely the best hotel breakfast I’ve ever had. The only room for improvement I would like to see would be coffee making facilities in the room. I definitely hope to be back!

We booked a day pass visit. Reception personnel had prepared our arrival with info package for a smooth entry. Restaurant served a three course lunch! With a glass of wine 😍 Pool area was not too crowded. Very pleasant atmosphere, we felt very welcomed, even though we only visited for a day. Free parking was a nice surprise

I initially rated Lopesan Villa del Conde Resort a 4, but after some days of my stay, it definitely deserves a 5-star rating. Every aspect of the hotel exceeded my expectations, starting with the spacious and serene pool area, which was the perfect place to relax. The rooms were immaculate, with housekeeping ensuring they were spotless each day, adding to the comfort and relaxation of my stay. The dining options were another highlight, with a wide variety of fresh and delicious food available for every meal – it felt like there was something new to try each day. The entire resort was well-maintained, and the staff were incredibly welcoming and attentive, making us feel truly taken care of throughout our visit. This place is truly a gem, and I’m already looking forward to returning on my next holiday. Highly recommend for anyone looking for a relaxing, top-quality experience!

Thank you for a wonderful stay. The staff is very friendly, helpful and professional. The hotel is stylishly designed and considering the size of the hotel, it never felt overcrowded. There is plenty of space and you can find peaceful and quiet areas, should you wish to. It’s very cleaned and well maintained. The Spa is amazing! The breakfast has lots of choice and is delicious. The location is perfect.

Spent a few nights here, and was overall very satisfied with the stay. The location is in a rather newly built area, so everything is tidy, and while the hotel complex itself is HUGE, it still feels rather quiet and peaceful. Our room had a nice views, and a big balcony with deck chairs. The room was spacious, clean and well-equipped. Only downside comes from the very tiny minibar with no space for personal items, and from the somewhat uncomfortable pillows. You need bit of a time to get used to the area since it's a huge maze of buildings. There are several pools to choose from, and the breakfast was well-appointed, but understandably very-very busy during the last hour (still, I've seen worse). Free parking at the underground garage; just drive in there, no fuss. Service at our check-in was very professional and punctual. Not the cheapest for sure, but for the islands this is one of the best hotels I have stayed in over the years. This shows in the price, but for a last-minute trip I found the ~200 e/night price tag reasonable for this quality and services. Some reasonable restaurants in the area - if you avoid the beachfront avenue's most touristy places. Did not dine at the hotel, so no comments from that.

Horrible management, no cold water and rooms were extremely hot. Management not receptive to guests concerns and rude.

Marvelous architecture, inspired by typicals canarians constructions, standing out widely compared to the ugly buildings in the center of Maspalomas and at playa del ingles. The cuisine of the italian restaurant on the place is delicious. Fresh and on demand breackfast each morning. Marvelous pool complex with nice gardens. There is a pool to stay cool, another one with sea water , two for childrens and two other big ones. A very clean hotel. Excellent experience with the spa area. One of the most beautiful hotel in Gran canaria.

Simply great and they have the most amazing SPA!!!