Lopesan Villa del Conde Resort & Thalasso

After a slightly disappointing visit last year we decided to return to the Ville del Conde and are glad we did. We do usually come away in March and November so visiting in July there were more families likely due to the summer holidays. We had made a request for a room in an area overlooking the sea due to our last stay being located right above the service area which led to sleep disruption. It was great to see larger signage at the buffet which was easier to read from a distance although doesn’t stop some guests leaning over etc but that’s of no fault of the hotel. We went premium half board this time and are so glad we did as Ovo restaurant was really good, a much more chilled dining experience with great service and good food. La Toscana at Costa Melanores wasn’t as good but perhaps we chose the wrong food choices as the restaurant is lovely and the staff were great. The buffet itself has plentiful options, food sometimes a little lukewarm. Also it does get busy which is understandable the size of the hotel and the peak time we found was around 8pm. I think it seemed lighter in the dining room this time which was nicer although the layout of the food stations leads to congestion quite often and more show cooking would have been nice. Chefs were excellent though, friendly etc. Room was spotless and our cleaner Maripenia was fantastic! Pools - plenty of sunbeds, a little tired in places around the pools but clean. Staff wise special mention to Oscar, Fernando, Fernanda, Elitheia (not sure of spelling) and some others whose name we didn’t mange to get unfortunately. Like other guests say lack of plug sockets can be frustrating and the fridge is a little noisy and is a minibar fridge so not really ideally for putting your own water etc in. Kettle in room now nice touch.

This is the first time that I have paid a bit more and gone 5 star, so expected to notice a difference from my usual 4 star. On first arrival you get the 'wow' factor with the architecture of the huge impressive reception area. The hotel is more like a small village and has a unique layout, which once you get used to is quite nice. There is lots of choice on pools and different areas to sit and sunbathe, during March it wasn't full either so getting a sunbed wasn't a problem. However, because temperatures dropped a bit in the evenings unfortunately it was too cold to sit outside and enjoy the evening performers and entertainment. We would have needed coats which we didn't have and there was no other entertainment inside.|I booked an accessible room for a wheelchair but found the bed was around 4 inches higher than a normal wheelchair height. The hotel offered to move us when another accessible room with a lower bed became available 3 days later but this turned out to be 4 inches lower than a standard wheelchair height, so we stayed where we were. |The room was quite spacious and of a good standard but there was a constant noise kept coming on and off all through the night which sounded like a generator. I think it must have been next door's air conditioning or their fridge was just behind my head on the other side of the wall.|The restaurant was quite large and the standard of food and choice was quite good, especially the desserts. |The location was excellent with access directly on to a lovely promenade with bars and amenities around 15 minutes away in either direction.|The hotel cleaning staff were very good and friendly but some of the reception staff were not and unsympathetic to any issues that we had.|Unfortunately we didn't feel it was good value for money and won't be returning.

A beautiful hotel with great facilities and ideal location. The complex is very big and has plenty of pools and sunbeds. |The buffet breakfast had plenty of choice and good service. The only downside would have been more choice on takeaway food from the pool bar and diner. However the hotel is within easy reach of supermarkets and restaurants. The rooms are spacious and spotlessly clean, it would be good if the tea/coffee facilities in the room were stocked up abit more. |The animation team offer good yoga/pilates classes, and we particularly enjoyed the aqua boxing. It would have been nice if there were offers for residents at the hotel for the spa. |The nightly entertainment was overall very good especially the flamenco dancers & circus. The Queen tribute was abit dubious, would be nice if the entertainment finished a little later at 10.30/11pm as it had usually finished by 10pm. The bar service was very good at night and waiter Imad K was very friendly and entertaining. |A few more seating areas in shaded parts would have been useful, although I suspect not all areas were open on our visit as it was before the main school holidays and the hotel seemed to be preparing for the busier weeks as we were leaving. |The hotel is within easy reach of buses to other resorts if you fancy a day out. Peurto Mogan is worth a visit and very pretty.

I’d say it’s more 3* than 5* overall. The buildings, pool and square are all very beautiful. The rooms are a great size and I love the comfy bed! Sadly both our dressing rooms (2 rooms next to each other 1144 & 1145) had an infestation with cockroaches. My mum in 1145 asked for them to come and sort it, they sprayed the room with bug spray and left it behind. A few hours later 3 massive cockroaches dead on their backs. More found over the next few days. I decided to spray our dressing room too, a few hours later more baby cockroaches dead on their backs than I could count. Absolutely vile! I’d already unpacked our clothes at that point too. I’ve washed absolutely everything since getting home. People putting towels on sunbeds at 6am so it’s hard to find any free, shouldn’t be allowed!! The hotel staff should remove them. Lunch options are limited and very expensive. Sent our bruschetta back as basically wet tomatoes on wet bread, no seasoning, nothing. Noticed food on the dinner buffet with bite marks, maybe reusing leftover food from people’s plates? Eggs uncooked and watery inside, the staff weren’t interested in hearing about it. Our flight was delayed so didn’t get to the room till 1am, to find not a single bottle of drinking water in the room!! The teas etc hadn’t been topped up from the previous occupants either as we had bits missing that our other room had. Best bit about the stay was the evening entertainment, each night was brilliant and they were all so lovely to my 4 year old! Kids club was fantastic too.

Amazing gardens, nice pools, rooms excellent. Restaurant for buffet breakfast a bit tired could do with a revamp, breakfast the usual offerings. However signage around the place is almost non existent and very hard to find your way around this rather large site. Just about sussed where to find reception on the last day. It's a strange hotel, but then I don't have a lot of experience of staying in places like this. Having read previous reviews about it before booking, I am at a loss to know why people go back again and again. Room available until 12 on last day, only to find when trying to get into our room to get suitcases etc, we had already been locked out. A long trip to reception to get our cards unlocked, back to room, still didn't unlock it. A small thing but when it's 38 degrees, it's frustrating. Reception just say "It's the system" Dinner is in the tired breakfast restaurant and 50 euros a pop - not really worth it. Some of the staff are exceptional. A few different pools and one is designated the Quiet Pool, 2 tiny signs to say so, usually missed by people who don't really want to be quiet. Honestly I don't really know what else to say about it. Odd.

Perfect place for a cosy holiday. The room was spacious and spotlessly clean, and the bed was incredibly comfortable. The staff are incredibly friendly and helpful. The food from buffet restaurants was also delicious. All in all, I highly recommend this hotel and would definitely stay here again, 10/10!

Very luxurious hotel, great rooms, very friendly staff. Food on the buffet is excellent. The swimming pools are great, the Maspalomas dunes and beach are a short walk away. Beachtowels are available, plenty of sunbeds. Only minus point would be that even though there is plenty vegetarian food, it can be challenging finding out what food is what. The tags on the buffet are not very clear. All in all a great hotel to stay in.

Very nice hotel with beautiful spacious rooms. Located at the seaside with well maintained gardens. The food was great, though some of the dishes served during the dinner could be warmer. The spa area was being renovated during our stay, so we couldn’t use all the facilities.

Horrible management, no cold water and rooms were extremely hot. Management not receptive to guests concerns and rude.

Marvelous architecture, inspired by typicals canarians constructions, standing out widely compared to the ugly buildings in the center of Maspalomas and at playa del ingles. The cuisine of the italian restaurant on the place is delicious. Fresh and on demand breackfast each morning. Marvelous pool complex with nice gardens. There is a pool to stay cool, another one with sea water , two for childrens and two other big ones. A very clean hotel. Excellent experience with the spa area. One of the most beautiful hotel in Gran canaria.

Simply great and they have the most amazing SPA!!!