Lopesan Villa del Conde Resort & Thalasso

The hotel looks fantastic in its Canarian village style. The rooms were spacious with a massive, extremely comfortable bed. All the staff are polite, helpful and very proud of the hotel. Lots of sun loungers, plenty of pools and even a beach. As a disabled traveler I had concerns but the shower in the room was walk-in, the pools had shallow steps and a rail, two even had a disabled chair lift. The back gate opened onto the sea side promenade, flat and wheelchair friendly, leading to lots of shops and restaurants. Breakfast was plentiful with loads of choice. Evening entertainment in the central plaza was good and atmospheric. It was the best, most relaxing holiday I have had in a long time

Right disappointing stuff first.|Going down to the pool and finding out the loungers have no pads on them, this is meant to be a five star resort. The mini bar in the room really is mini ! It was unstocked on arrival (you need to pay extra to have it stocked) and if you want to use it for water only good for 500ml bottles. This is the first 5 Star hotel I've stayed in without bathrobes ( they do have a" unique" option but this was not available at the time of booking) I do not expect segregation at this level of hotel it left me feeling a bit disappointed.|Now the good stuff. |The rooms are spacious, clean and comfortable. The bed was huge as was our balcony. Absolutely all the staff we kind and courteous. The self-service breakfast was probably the best I've had. The pool areas are lovely and the entertainment area ( reminstant of a Spanish town square) was stunning.|Summing up I would stay here again and recommend this hotel. But please get rid of the unique part even if it means putting up the prices in the cheaper rooms.

Hotel facilities and spa is amazing but service is absolutely rubbish. We booked a junior suite and were vip guest which they call unique guest. On arrival we were not informed of the perks of being a unique guest. We arrived 2.30pm and our rooms were not ready so we were sent to VIP lounge with no guidance on where we were going and were just given a map, the hotel is huge so it took us 30mins to find the lounge. We asked several staff members but they were not able to understand English and therefore were no help. When we got to lounge we got a call from reception that our rooms were ready so to come back to reception. When we got to reception they just handed us room cards, map and passports. They did not give us guidance re breakfast or what comes as part of our package nor shown our room which were expected to find ourselves. Then when we got to the room we asked the gentleman who was already there to move extra bed from living room to bedroom he literally asked us for help. My two friends ended up moving the bed themselves. The service from that point onwards was rubbish and on the decline. There is also a real issue with beach towels, you get given one in your room and can only exchange between 10am-12pm which was also not explained on arrival. When we complained they agreed to give us two per day.||Next day we met with the manager Isabella to raise our concerns and she literally seemed like she was doing a check box exercise. She said she will get back to us about a few questions we had regarding the perks of our rooms as we did not receive no spa voucher or drink voucher etc. She did not come back to us and when we went to our room later that day we had no regular towels to shower with and the ironing board which we requested was also removed so we complained and the manager that spoke with my friend over the phone was very abrupt. ||On the 2nd day we had a horrible experience at breakfast where my friend took a muffin which she didn’t finish and a small piece of bread in her hand as we walked out of breakfast and we were stopped and embarrassed by being told loudly we can’t take food out of restaurant and she literally took it from her. The lady that did this was rude and her name is Patricia who apparently is the boss of breakfast. For a hotel which is strong on sustainability when it comes to towels she was happy to take the food my friend had eaten from and throw away. What a waste! We has access to lounge where there was food available so we were not taking food to snack on at lunch! The way we were spoken to was very rude! ||When I asked to speak to the manager again she didn’t bother coming to see us. She said she didn’t want to disturb us when we’re were relaxing! I wouldn’t even rate the service at the hotel 1 star which is a shame because the hotel overall is beautiful.

Insanity in the name of sustainability”||||The hotel grounds are undeniably beautiful, but sadly the service fails on every possible level. What should have been a relaxing luxury stay turned into a frustrating experience from the very beginning.||||Check-in chaos||We booked a junior suite with “Unique” benefits, but none of these were explained at check-in. Instead, we were told our room wasn’t ready, handed a map, and dismissively told to wait in the “Unique Lounge.” No one offered to escort us, and the directions were vague at best. After 20 minutes wandering in the heat (post-early morning flight), asking staff who barely spoke English, we eventually found it—only to be called back almost immediately to collect our keys. Again, we were sent off alone with unclear directions to find our room. Not exactly five-star treatment.||||The ridiculous towel policy||Once in the room, we took the three towels provided and went to the pool—only to encounter the hotel’s baffling and stress-inducing towel policy, which no one explains on arrival. To save others the same confusion, here it is:|| • Guests get 1 pool towel per person in the room at check-in.|| • That single towel must be used on your sunbed and for drying off.|| • If you want a fresh one, you can only exchange it between 10am–12pm. After that, tough luck—wet towel all day.|| • At the end of the day, you must take that towel back to your room, and the cycle repeats daily.||||Requesting an extra towel is treated as if you’ve committed a crime, with staff snapping back curtly about “sustainability.” In reality, it’s penny-pinching dressed up as eco-friendly policy.||||Hidden “benefits” and management indifference||On our second day, we discovered a letter in the room outlining our suite benefits—information we were never told at check-in. These included spa access and a “free drink” (which turned out to mean water or a shockingly bad orange juice). Hardly a perk.||||We met with the manager, Isabella, to raise our concerns. Unfortunately, she seemed uninterested, defensive, and even implied we were lying about missing vouchers. On the towel issue, she stuck to the “sustainability” script but promised two towels per person for the next days. Needless to say, the towels never arrived.||||We tried following up, only to be told by another manager that Isabella was too busy and wouldn’t meet us again. When we asked again about the missing towels, we were met with patronising responses but still no action.||||Final impression||We left feeling extremely disappointed. We paid for a five-star experience but were treated like inconveniences. The resort itself is stunning, but the service, communication, and attitude of management drag it down completely. If we wanted budget-level service, we would have booked a budget hotel. Sadly, what could have been a memorable stay was ruined by poor management and absurd policies.

We had an amazing stay! The rooms under Unique Service are very nice and comfortable. 👍🏻 We loved the breakfast, the view, and the great service from the cleaning team. One thing to mention — the service at the pool could use some attention. Many sunbeds were covered with towels but there were no people around, making it hard to find a free spot. Also, we were surprised that coffee and water had to be purchased through the app — we only discovered this later in our stay 😉. It’s different from other hotels we’ve stayed in, but overall, it was still a very positive experience.

I must say it was a pleasant experience. The waiters were very friendly during the evening service. However, I didn't really like having to wait for the lady to come to our table to charge our credit card. When my wife looked over, she was chatting with her colleagues. I was a little irritated to see how she was laughing. This happened yesterday, Sunday.||Otherwise, the hotel is excellent. I will definitely return.

Back for third visit this year! |Super room, fabulous surroundings as always|Great breakfasts ( apart from the very silly rules about taking fruit out?? Very harshly carried out by zealous staff) completely unnecessary and petty|Dinner good most nights - except Mondays?? Maybe supply issues but noticeably worse day for food|Bar staff in afternoons are scarce ( time of year?)|And at nights waiters cant seem to find a table well for service- maybe battery operated lamps on tables? That you can show you need service by a colour change of light?|Again not enough staff- too many at breakfast marching around with headsets, maybe use head sets for bar staff too?

Really relaxing holiday here last week. We have stayed at Lopesan Costa Meloneras before and thought we would try this hotel this time. Rooms are big, and bright but really lack power sockets! Good shower and nice big bathroom. We liked the little veranda as well. Nice big pools and plenty of sun loungers available most of the day. Breakfast was always good and lunch was nice too at the different venues. Service was really hit and miss from the bar staff however. Some days they were 100% spot on and other days you would be waiting 15-20 minutes for a drink and on several occasions you either didn't get a bill or your change after paying. Entertainment was decent enough but what I felt disappointed at, was they advertised 2 bars and 2 pool bars. Also a lobby bar and a nightclub. Only 1 bar was open (Pub Zythum) and 1 pool bar (Flat Roof). The other pool bar is actually a restaurant and they asked if we had booked, so then we had to wait even though there were 6 people in there. The other bar (Akoran) was closed as was the lobby bar and the nightclub. When we asked why, the staff said 'they closed it a few months ago but we don't know why'. If it's been closed for months, don't advertise it on your website! It is also starting to need a bit of TLC, as broken tiles in the pool, rust showing on the Alpendre roof and just little tired elements starting to show. However, we did enjoy it there and would recommend this hotel for the price we paid. I do think however we will try Baobob next time though, just so we have done all three hotels.

Horrible management, no cold water and rooms were extremely hot. Management not receptive to guests concerns and rude.

Marvelous architecture, inspired by typicals canarians constructions, standing out widely compared to the ugly buildings in the center of Maspalomas and at playa del ingles. The cuisine of the italian restaurant on the place is delicious. Fresh and on demand breackfast each morning. Marvelous pool complex with nice gardens. There is a pool to stay cool, another one with sea water , two for childrens and two other big ones. A very clean hotel. Excellent experience with the spa area. One of the most beautiful hotel in Gran canaria.

Simply great and they have the most amazing SPA!!!