Lopesan Villa del Conde Resort & Thalasso

The location of the resort is very good, and the room size was comfortable and well laid out. The swimming pool area is also a positive aspect and visually pleasant. Unfortunately, several elements significantly impacted the overall experience. The SPA area appeared poorly maintained. The weather during our stay was cold, and the cabanas—while visually attractive from the outside—had multiple issues: broken components, rusted window frames, poor sealing, and cold air passing through. Under these conditions, massages should not be recommended, as comfort cannot be guaranteed. Additionally, many of the stone seats around the hotel are broken or damaged, which gives an overall impression of lack of maintenance. The reception staff was not particularly friendly or helpful. We reported multiple times that the mobile app required to order water or request services was not functioning. Despite this, we were repeatedly told to use the app, even though it clearly did not work. When we directly asked for water, no alternative solution was offered. Overall, while the location, room size, and pool are strong points, the lack of maintenance, service responsiveness, and customer care need significant improvement to meet the expectations of a resort at this level. To expensive for the service they arr offer Replay : Dear Team, Thank you for your detailed and courteous response. I appreciate the time taken to acknowledge the feedback and to explain the internal actions planned to address the points raised. However, I would like to clarify that the inconvenience experienced was not limited to the SPA area alone. The issues related to general maintenance, comfort, service responsiveness, and the lack of effective alternatives when the mobile application was not functioning collectively impacted the overall stay. In my experience with other luxury hotels and resorts in the same category, situations of this nature are typically addressed not only with an apology, but also with an appropriate form of recognition or partial refund that reflects the gap between the expected and delivered service level. This is an important aspect of customer care and accountability, particularly when services included in the stay cannot be fully or properly enjoyed. Such recognition is not about compensation alone, but about demonstrating alignment with luxury hospitality standards and a genuine commitment to meeting guest quality expectations. I sincerely hope the feedback shared will lead to tangible improvements, as the resort has strong potential due to its location and facilities. With consistent maintenance execution and a more flexible, customer-oriented service approach, the experience could better reflect the standards associated with a resort of this level. Thank you again for the response and for considering this feedback. Kind regards, Francesco Savelli

This hotel is like a olimpic sportsman that allways finishes at 4th place. Every time you hope it will deliver if fails you at some minor yet significant detail that ruins the expirience. To start with good stuff the food was great. Best thing about this hotel is food. Worst thing is service outside of the restaurants. The cooks and restaurant staff is also ok. Lack of attention to details like: 1. The gym is mold infested and smelly, it is health hazard not be be expected in a 2 star hotel. One day the floor was litteraly wet and the aircon is never on. I tryed to call guest service and thay promissed to send someone to operate the AC panel in some locked room but after 30 mins no one arrived. 2. Gate to the beach was dirty for 5 days until I leaft the hotel (maybe it still is). I reported it twice to the hotel stuff, once by the pool and once another day to some lady in red looking like a manager. Nothing was done. I cant write what it was dirty with because google wont publish the opinion. 3. No room service. There is an app... but the delivery time for bottles of water to my room was next day at 8 pm. The reception staff said " it is what it is use the app" what can they do. And I could come and pick some water from the front desk even pay for it but no....pro tip. Uber eats is there even late at night. Basically the hotel architecture, location and food is good. Staff training(appart from restaurants) is poor. Overal 4 stars not 5 and just a few details and I would be ready to come back.

Unfortunately, this hotel no longer lives up to its five-star rating and, in my view, can only be considered a four-star experience at best. The room amenities were disappointing. Towels were almost threadbare and there were no face cloths provided. Bathroom amenities were minimal and were not replenished during our stay. Even basic conveniences felt unnecessarily complicated — daily coffee and tea had to be ordered via a QR code rather than being restocked as standard. Service was inconsistent. While some members of staff were genuinely delightful and helpful, others were disengaged and, at times, came across as rude. One particularly frustrating experience involved having to repeatedly search for someone at the pool bar simply to pay the bill. We were staying on an all-inclusive package, which included wine with dinner in the buffet restaurant. However, this was served only in small bottles and the quality was very poor, which detracted significantly from the dining experience. We had a dinner reservation one evening at OVO but we left before ordering as nobody came to take our order. The manager, there gave a poor impression and was disinterested. Having stayed at this hotel previously, the decline in standards was noticeable and disappointing. The overall impression is one of cost-cutting, and unfortunately it shows in both service and amenities.

We booked this hotel following the many positive reviews on TripAdvisor. |When we checked in we were given a room in block 'I' and the room(6114) was very difficult to find as the signs did not seem to make any sense, so we were escorted by a member of staff to help find the room. ||When we got inside we thought the room was very nice and seemed quite new, sadly the outside space overlooked the 'Car Park', which was also doubling up as a 'building site', with a skip and piles of earth building material(photos attached). When we complained about the view the member of staff, at Check-In, tried to find an alternative room but one smelled of drains and the other one was much smaller(same price) so we stayed in the original room. The Hotel doesn't inform you that you might be overlooking the 'Car Park' and certainly don't offer any reduction in price for it....be warned !||Room service was mixed, as some staff made up the bed properly and on other days they put the additional pillows on the sofa which made the presentation of the bed much less. ||Replenishment of tea/coffee/milk was a farce as you had to book anything through an app, which even the Customer Service Manager said he didn't like and encouraged me to post this online. It stands to reason that you would want more tea/coffee/milk if you had used them, you should not need to order more on an App.||To make this review balanced I should point out that the Hotel is very nice and the pools are very good with plenty of sunbeds. There are also a couple of poolside Cafe's, which were very handy.||The Hotel is in a great location and only a 5 minute walk to the local restaurants and high end shops.||We used the Hotel restaurant called OVO once when it was raining outside. My meal was served cold and had to be sent back. When we were presented with the bill nobody asked us about the experience so I had to point out my dissatisfaction with the meal, which they removed from the bill. It just felt that they didn't really have a customer focus. ||I would use the restaurants that are external to the Hotel, as they were all excellent and had great customer service.||This Hotel has all the makings of being an excellent Hotel but to reach that they need to pay more attention to the small details and show more Customer Care.

Beautiful accommodation, superb cuisine, friendly staff, great location, excellent entertainment! ||As soon as we arrived and walked into THE most stunning reception I have ever seen, I knew it was going to be a lovely holiday. ||It was absolutely breathtaking - almost as if we were in Gaudi’s Sagrada Familia in Barcelona. ||We were greeted by Jesus at the reception desk - a really nice guy, so helpful and with a dry sense of humour.||The sunshine break - and we had plenty of sunny weather - marked a special wedding anniversary. The hotel surprised us with a wonderful welcome gift comprising chilled champagne and exquisite confectionery. ||We’d requested a quiet room and a location which would help my limited mobility - I was recovering from knee surgery - and I have to single out a couple of members of the office/administration team, namely, Dayana E and Isabela, who went above and beyond in making our stay extra special.||The room was spacious, very comfortable and immaculately presented. ||With swimming pools and sun loungers aplenty, there was none of the race to place towels down on beds nonsense!||The buffet restaurants were hugely impressive. The standard of breakfasts and dinners were the best we’ve ever experienced. The food was exquisite - a vast range of dishes to suit every palate. ||We ventured out into the town for a few evening meals - very nice Chinese and Indian restaurants - but nothing that surpassed the hotel’s offering.||The evening entertainment featured opera and rock opera in the hotel plaza - it was of a standard comparable with actually paying to attend a concert, especially Ale Martin an Argentine opera singer. ||In conclusion, we had a wonderful stay of nine nights and would highly recommend Lopesan Villa Del Conde Resort & Thalasso.

What a fantastic place, on arrival you are met are people to take your bags to your room. At reception they are very friendly and helpful and are great with kids. They offer you a drink on arrival. The room is fantastic very spacious. The food is great with fantastic staff at hand to make sure you enjoy. The entertainment is great with shows at night and the children mini club is run by a really fantastic lady our 9 year old raves about her. You are only 10 mins from shopping centre area. Will definitely be coming back

What a great resort for holidays! The vila was so spacious and clean. The pools and gardens are set amoung an idylic landscape and one feels so relaxed in the atmosphere created by the arquitects. All staff are very friendly and not intrusive. Good entertainment in the evenings. The location of the resort is perfect, by the sea and with the promenade leading to the restaurants, shops and the dunas. Least but not the last, breakfast and buffet dinner are of high quality and variety. It is a feast for all your senses. We highly recommend the hotel.

Thank you for a nice holiday M and my fiancee stayed in July Check in was a bit slow and it would be nice if we were welcomed a welcome drink, a glass of cava, beer, soft drink that would be a nice touch. I stayed at a 5 star hotel in Tenerife and it’s very nice to be offered a drink on arrival. Rooms are a nice size and was clean but we had to keep asking for more towels and toilet paper and the bathroom for wasn’t spotless. Staff around the pool a bit slow to be served there needs to be more staff during the summer time July/August One thing that could be added would be water filters around the hotel corridors instead of having to pay a lot of euros for water bottles and they are small! I would like to fill my own bottle of water so please do add water filters! Buffet was ok the food was mostly the same every night - would be nice to change it up or even have theme nights like Italian, Chinese etc Also staff in the resultant wasn’t the friendliest I would say the hotel caters more for adults than kids I would like to see them add work shops around the pool like candle or soap making that would be nice instead of loud same old games work shops would be a nice touch I would like to Also ask if you could make the sun beds more comfortable and put a nice thick cushion on them All in all a nice hotel and manager was friendly but I hope they make a few changes for when we hopefully return Thanks

Horrible management, no cold water and rooms were extremely hot. Management not receptive to guests concerns and rude.

Marvelous architecture, inspired by typicals canarians constructions, standing out widely compared to the ugly buildings in the center of Maspalomas and at playa del ingles. The cuisine of the italian restaurant on the place is delicious. Fresh and on demand breackfast each morning. Marvelous pool complex with nice gardens. There is a pool to stay cool, another one with sea water , two for childrens and two other big ones. A very clean hotel. Excellent experience with the spa area. One of the most beautiful hotel in Gran canaria.

Simply great and they have the most amazing SPA!!!