Nadine W.
Yelp
The first time we came to this marina/resort was during the August long weekend (long weekend for us Canadians anyway). Small glitch after we arrived on our boat and was assign a slip in the marina: the resort office couldn't find our reservation, even though the dock master seemed to have it. No big deal, they had room so we paid and that was that.
We were looking forward to checking this place out, seeing as it was one of only two marinas in Fisherman Bay, and within walking distance of Lopez Village. Out of the two marinas, this was the only one with amenities. It has a pool! And a hot tub! Well, we took one look at the pool (teeming with children), and the hot tub (over-chlorinated, and also teeming with slightly older children), and decided against going in.
Despite the disappointment with the amenities, we were quite happy with the restaurant, which seems to have improved since the previous Yelp reviews were posted. Service was quick and friendly, food came fast and hot. It wasn't fancy, but it was satisfying.
That was our first stay.
The second time we came back to this resort was Labour Day weekend, a busy weekend to be sure. Which is why we called a week in advance to make a reservation for a slip in the marina. The dock master, or whoever answered the phone, took the reservation. Imagine our surprise when we arrived, and they said not only did they not have a reservation for us, the marina was fully booked! The staff in the resort office were not gracious about their mistake and didn't offer to make amends in any way. Fortunately, the marina next door had a cancellation and they were able to fit us in, otherwise we were looking at a ruined long weekend trip.
Talking to some of the staff at both marinas, it became clear that this was not an unusual occurrence, that this resort has flubbed reservations and double-booked guests before. If we ever decide to come back, we will make sure we have written confirmation and make a follow up phone call first.