Jeff H.
Yelp
Having just spent 6 nights in the area, we tried as many restaurants as we could while we were there. On one of those nights, we went to l'Orange Bistro.
RESERVATION NEEDED? SURE
To play it safe, we called about an hour before we went to ensure they would have space and made a reservation. When we got there, the place was pretty full for a Monday night with only a few tables empty for walk-ins. As such, a reservation was a good thing. However, on our last night in town which was a Thursday and which one would assume would be busier than a Monday, it was pretty quiet.
FOOD? HIT AND MISS
All restaurant reviews come down to how good the food is. At l'Orange Bistro, this really seems to come down to what you order.
For an appetizer, I started with their Migneron Fondant which I really, really enjoyed. So essentially, the meal started on a good step.
However, my main dish, which was a daily special (grilled deer or moose meat?), was over cooked and not remarkable in the least.
For the missus, it was the opposite with her not enjoying her appetizer much but I believe she enjoyed her main meal more.
So, it seems there is quite the disparity in how good the menu items are. If you happen to choose well, you can be in for a treat. But there is a risk you may choose things that aren't as tasty. (Though of course, tasty for one doesn't necessarily mean tasty for others).
SERVICE? DEFINITELY MORE OF A MISS
There were a few elements that we disliked with our service. The first was that it wasn't attentive in that we had to wait long periods of time to get our servers attention. Our server also did not check with us after our meals were served to ensure everything was correct.
To top if off, when it came time for coffee, we asked for decaf which we were advised they only had as 'espresso' which they could do with hot water. As this is the norm for the area and in Quebec City, we said that was fine. She dropped the coffee off but never brought milk or cream and as she disappeared, after waiting a couple of minutes I finally went in and got my own milk.
Also, as coffee was included in the meal (table d'hote) she didn't tell us they charge extra to have it as espresso which we found out when we got the bill. It was only a $1 more but we contested it because she didn't advise us of it before hand.
She wouldn't change the bill so in exchange for that we simply dropped her tip by that amount.
All in all, the service was definitely lacking. Some of it may be due to how busy it was and not having enough staff, but some of it definitely comes down to just not having enough focus on customer service.
PRICE
Dinner for two with wine was about $90 with tax and before tip. Their web site has their prices but they are not correct. I believe the web site says the table d'hote charge is + $13 when they actually charge you +$14.50 to your main meal.
PARKING? IN THE SUMMER MONTHS, GO FOR THE SCHOOL PARKING!
There are a few onstreet parking spots which are limited to 30 minutes. There is also a paid parking lot across the street for $5. But if you are visiting in the summer months, park in the school parking lot which is right next to the restaurant. There is a 'P' sign on the street to note it and you can park there for the day for free.
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So, would I got back? If both my appetizer and main dishes would have been bad, I definitely would say no and have given them 2 stars for both bad food and bad service. But as one dish was good, I would probably try something else if I were to return. However, if you are only in town for a night or two, I would suggest one of the other restaurants where you will probably have better luck.