Lord & whisper Skin Care Spa

I had a lovely facial here with a Groupon deal. Quite often when you use a deal you are treated like they are doing you a favor, but at Lord & Whisper the service was extremely gracious. The facial was great, too, not too rough and very relaxing. I would definitely return!

I purchased a facial last year on Groupon and recieved the best care I have ever gotten. Kasey is very smart and knows what she is talking about. Her priority is to make sure my skin remains healthy and beautiful in the long run as well as the short term. I got back every couple of months now.

I went for a facial I purchased on Lifebooker. Scheduling was very easy and the service was great. Not only was the facial really great for my skin, but I was also very well informed about every step of the process and all of my questions were answered throughly. I was given really good advice about skincare without any pushy sales pitch. Loved it! Will definitely go back.

I went to Lord&Whisper for the first time through a Lifebooker deal, but have been a regular client ever since. Kasey is very meticulous with her facials. I always leave with my skin glowing!

The facial I had at Lord & Whisper is by far one of the best I have ever had. I learned things that I did not know before and was given great advice about the care of my aging skin. I would definitely repeat this experience.

Kasey is amazing. I have gotten several facials from her and she is very thorough and not only do the products work wonders, but she also wants you to have better skin and gives the best tips on how to care for it.

I really loved Lord and Whisper. They were professional and clean. But what I LOVED most was they didn't try to sell me anything while I was trying to relax and get my facial!! I would go back for sure.

My mother and I each went to get facials. The service was wonderful. Special attention was paid to our needs and preferences. Nice Atmosphere as well.

This review is for the Manhattan location. I found out about Lord & Whisper through a Lifebooker promotion. Because of the promotion, they were all booked up for a couple of weeks. But after I explained that I was in a wedding coming up the following weekend, Kasey (the owner?) fit me in for a late appointment on Saturday evening. The place is not your run-of-the-mill day spa so don't expect a locker room and steam room. Lord & Whisper shares an office space with Jena Wellness Center, so don't get confused when you sign in at the lobby of the building. Kasey is very friendly and she talked me through the entire process. Her extractions are also painless. When she was done, my skin was firm and glowing. The regular price for a facial is $130 which is extremely steep for me, but I don't get facials that often so I would definitely consider another visit the next time I need one.

I never write negative reviews on places, but I bought a Groupon for the Lord & Whisper spa in Manhattan before actually checking it out on yelp, because I honestly never treat myself to girly days - and I thought this would be nice. Anyway, I went to the location on 26th and Bway, and was surprised by the location first of all... It was in what looked to be a rundown apartment building - but still I hoped for the best. I bought the Royal Package which includes facial, Swedish massage and hand and foot scrub. The hand and foot scrub were pretty decent actually (minus the scalding hot towels on my feet). The massage was literally a massage my grandmother would give. There was no pressure whatsoever and she cut it really short - which obviously isn't appreciated. And then on to the facial - which I had never had before - so I was sure it would be lovely. It wasn't. She got crap in my mouth, hair, and then when all was said and done and I sat up, I had masque debris all over my shoulders. I wanted to give a healthy 20% tip on the regular price of the service, but honestly, I didn't think it was deserved and didn't feel relaxed or refreshed afterward AT ALL. She also cut the appointment short by 30 minutes. I would not recommend this place, and I feel badly even writing this review, but I'd prefer someone else know what they're getting into prior.

Went for a facial here a month or so ago and I don't want to start bashing Kasey (owner/treatment specialist) because although the treatment didn't start off that great, it ended on a good note which I was happy about. That said, I think there is plenty of room for improvement in the cleanliness and service department. The robe I put on was slightly damp and didn't look freshly laundered. There were quite a few uncomfortable and awkward moments. She had asked me to undress and put on the robe, but didn't specify that I should leave my jeans on because it gets cold and she doesn't have sufficient blankets. When she came in the room and saw that I didn't have my jeans on, she immediately tells me "oh put your jeans back on" I was embarrassed to say the least. What? I've been to Bliss Spa a few times and other high end spas alike and they usually ask you to take off all clothing so that you are comfortable and relaxed during the treatments. Kasey did not make any attempt to leave the room, so awkwardly I put back my jeans. Halfway through this process, she leaves the room, leaving the door wide open! If anyone walked into the lobby area, would have seen me putting on my jeans! Oh boy. Kasey's initial attitude was a little short and off putting because upon inspecting my skin she immediately goes into lecture mode! I do not need to be lectured, but certainly I am open to suggestions and constructive criticism on how to maintain or improve the condition of my skin. "You need to stop doing what ever it is that you are doing to scrape your skin" isn't quite what I expected from a facial professional. This is not Kasey's fault, but there was construction outside and the whole time I was left to relax with a mud mask, there was this loud annoying drilling sound that vibrated the entire room! I couldn't wait for my treatment to be over! At the end of the treatment, somehow I saw a different Kasey, she started to tell me about her own skin issues and before I knew it we were having a normal conversation and I left feeling a bit better than when I walked in.

I had my first facial at Lord & Whisper today, and I really enjoyed it. Kasey, was very informative, and I liked the fact that she talked to me the entire time about my skin. She was funny and a little bossy, but I liked that about her - I needed someone to tell me what to do and what not to do! She also gave me some good tips, like using bacitracin or neosporin on my dry peeling fingers. It was a little difficult to book the initial appointment, but since I booked my second appointment at the office, it was very easy and I was able to get a time that works well for me. I got the red wine and pomegranate facial, and afterwards all my friends told me that my face smelled amazing.

I'm very surprised by the number of negative reviews. This was my first facial ever, so maybe I'm a bit naive to how these things are supposed to go, but I had a wonderful experience. First of all I had no trouble at all booking my appointment. I called the number provided and was told that they would email someone and that person would get back to me. I expected to get a phone call the next day, but Kasey called me no more than 15 minutes later to book the appointment. I had bought a deal from LifeBooker that expired that Wednesday (it was Saturday) and she was very helpful with finding something that fit into my busy schedule. I'm generally late for everything, so I did show up about five minutes late. I felt bad, but Kasey didn't make me feel bad for it at all. I filled out my paper work quickly and was directed to the room. Now, if you like to be completely relaxed during a facial, then maybe Kasey isn't the one for you because she does talk for the entire facial. But, having this be my very first and the fact that I had zero knowledge of how to take care of my skin, I found her constant talking to be nothing but helpful. She's a bit sassy, but she's funny and she knows what she's talking about. She cleaned my face up, showing me what it should look like when it's clean, my problem areas, and how to deal with them. She also told me what I DON'T need so that I wouldn't waste my money on other unnecessary procedures. The facial lasted a little over an hour despite the fact that I was late and she was constantly making sure that I was comfortable. I had a lot of questions about what my daily routine should be in terms of washing my face and she was very helpful. Although the spa does sell exfoliator and face wash, she never tried to sell me anything until I asked whether they had anything. It was refreshing to know that she wasn't trying to shove their products down my throat. Overall, I had a wonderful experience, my face has been looking better than ever, and I will definitely be returning (hopefully they'll have another deal because it's pretty pricey without one).

My skin has never been as great as it is since I've been going to Kasey at Lord & Whisper! I bought a Living Social over a year ago (maybe two years, now) to get a facial from her. Was expecting your run of the mill relaxing facial... What I got was a lesson in skincare. A GREAT lesson. I took all of Kasey's advice - stopped picking at my skin, no more salicyclic acids/glycolic peels/scrubby scrubbers/etc, invested in a great eye cream, etc... Went back 6 weeks later with different skin. I still go to her as often as I can (I'd go every week if I could afford it!) and she knows - she knows if I switched to a crappy moisturizer, if I picked at a blemish or five, and she'll show me how she knows. Kasey knows skin. And she'll teach you how to keep yours amazing.

I hate giving any business a negative review, especially small, female owned businesses. But I also work hard for my money and hate feeling as though anything I've spent it on was a waste, which unfortunately in this case it was - repeatedly. I purchased three vouchers on Living Social for a facial and foot scrub thinking it was a great deal. My mother used the first one. She's much more low maintenance than I am and was not pleased with the experience. I treat her to facials and massages every other month or so - she has her favorites (Bunya CitiSpa and Dusnee Thai Spa) - but she's open to new experiences. She said the location was out of the way and the treatment was so-so. I used a voucher a month later, after having difficulty booking an appointment for weeks, I was finally able to secure an appointment during work hours. The location was in a sterile office building under construction, and a postcard taped to the door was the only indication that I was in the right place. I was 10 minutes late because I could not find the place and even tried calling to no answer while in the area. The space itself was serene-ish - and I had to wait another ten minutes while she finished with someone else. So, my treatment would have started late even if I was on time. She told me my session would have to be cut short because I was late and would not include the foot scrub. At that point, my expectations were dwindling anyway, so I was just hoping the facial was decent. She asked me how often I get facials and where, I told her and she point blank asked "well, why are you here?" I don't think it takes a rocket scientist to figure out that in this economic environment people are more likely to try something new if it's less expensive than what they are used to. And, so much for making me feel welcome or even trying to convert a new customer into a regular one. She said well since you already go somewhere else I won't waste my time on telling you about other services. Whoa. After a quick steam and clean and TWO extractions on my congested face (this normally takes my regular aestheticians at least 15 minutes or longer especially in the summertime), she applied a mask and ended with a light arm and hand massage. Not only was the "experience" one of the shortest I have ever encountered it was set to the backdrop of her incessant talking about how much she knows about skin, how badly some of her peers have aged, and if I don't take care of my skin I will, quote, develop a "chicken neck". Lovely. Just want I want to hear while relaxing. I've never wanted a facial to be over as badly as I wanted this one to be over. Afterwards, while gathering my things and giving her the tip, she was applying a serum to my face and spilled of the bottle onto my jeans. And I was going back to work. It was an appropriate end to this sub-par experience. After this in no-way relaxing experience, I decided to eat the cost of the third voucher. My mother was not interested in going back and did not care for Kasey and it would bother me too much to give this business another dime of my money in the form of a tip. Lord & Whisper could use a business operations and etiquette class or two to keep up with their competition. Or just even stay afloat. New York is not the place you want to run a so-so business in. There are too many people out there doing it right for you to survive. I seriously think some of the raving reviews are planted. Or those reviews are people who have not truly had an authentic spa experience

i purchased 2 facials from Lifebooker and regretted it after the first facial wih Kasey. First you get from the ad and web site this is a spa. It is not. It is a single estetician renting space and bad space at that. She barely did extractions on each visitand mostly spread cream and masks on my face which I can do myself. She moved to west 14 st and into a tiny room with a table near the door. It wa sunnerving. I heard everything people walkng in talking etc and this was not relaxing. I dont feel comfortable with Kasey and $39 was too much to spend on this . I would not purchase this again and this was no spa.Not worth time and money spent. It was a disgusting and unnerving experience. The creams she used were gross and some got on my mouth. Th cloths or sheets she used didnt seem clean. Kasey talks alot and she made me feel uneasy. Now I carefully check reviews before hitting the buy button on everything I consider purchasing from Lifebooker. $78 waste of time and money! I began to notice everything and I mean everything Lifebooker advertises like Lord ad /whisper is false and below par services or someone starting out or not very established. i don't need anyone putting messy useless glop on my face while I pitter away $39 .. never again. I have since unsubscribed from Lifebooker so I am not inundated by their slimey ads. this was one of many bad or poor experiences.

This place is a rip off...i bought 3 facial sessions from Living Social and they did one session and said that the other 2 were already used! The owner is really rude, this place is horrible...DO NOT GO HERE, MAJOR RIP OFF!!!

Did this place move? I could have sworn I went to another location in Manhattan for this place. Oh well. I came here over the summer for a facial that I bought through a coupon site. When I was booking appointments over the phone, I spoke with someone named Kasey, who was pretty friendly and accommodating, and my appointment was booked for a weekend afternoon. The location I went to was on the 7th floor in an office building on Broadway and the mid-20s. Surprisingly, the woman who opened the door and later did my facial was none other than Kasey! She was very friendly and very willing to answer all the questions I had. She is also very knowledgeable; when I described my skin problems, she immediately knew that I had been trying out a lot of places (guilty as charged) and recommended I find a facial home, even if it wasn't with her, just so my face would have a chance to get used to the products and not break out so much after every session. I also told her that a lot of places don't do many extractions, and she explained that because most people don't pay the full price, they don't get the full service, not because the aestheticians don't want to give them the full service, but because their boss tells them they shouldn't. Either way, she helped me with my blackheads as much as she could, and then she even used a laser machine to zap my pimples, something that has never happened before in any of my facial experiences. I left pretty satisfied. I would come back again if the price is right. (Sorry, Kasey, but I am a sucker for discounts. I am Asian, after all.)

My friend made me buy a Groupon for Lord & Whisper because we had wanted to get a facial together. Turns out, after purchasing the deal - the owner, Kasey, is a one-woman show so you will most likely never be able to reach her by phone in real-time (unless you leave a message for her to call you back). This also made the fact that my friend and I wanted to have a spa day TOGETHER impossible. However, Kasey is friendly and professional and did a decent job. My only complaint was that the 50 minute facial only lasted about 35 minutes. Due to how difficult it was to schedule an appointment, I will probably not be returning.

I have to be honest- I just signed up for Yelp for this (on top of thinking it's about time I did since I use them). I bought a deal through Living Social for a facial- and sadly, I'm not even sure it was worth the $40 I spent for a 50 minute facial. It was the worst facial I've ever had. I love extractions, and she was terrible at it. She not only hurt me, and missed most everything, but the ones she did try to extract (with her fingers- no tools), she didn't get everything out, which meant I had new zits from that the next day (we've all done that to ourselves, but that is why we pay for a facial). She didn't exfoliate at all etc etc. She wasn't very friendly either. I understand it must stink for a business to give away facials at $40, but the point is to make life long customers, not turn people away. The worst part? The facial I received is normally $130. If I had paid that, I would have been REALLY upset. I wouldn't go back- not even for $40. I'm actually surprised people gave it more stars- makes me think this must be their first facial.

Please be forewarned by my experience, which I now see is an experience shared by others! (I should've read Lord & Whisper's reviews PRIOR to making an appt.) So, first off - I arrive and the receptionist was a little rude. She said "What are you here for?" I didn't get a "Hi, Welcome to Lord & Whisper. I'm so and so. Are you here for an appt?" So I told her I had an appt. She asked me to fill out a form. She acted like she was working in a very busy office/ spa and she didn't know who I was there to see. When in fact, this was NOT a "spa" at all and we were the only two people there the entire time. She was clearly renting a room in a suite of bland, unspa-like, dingy offices and calling it a "spa". There were tons (about 30 or so) of business cards of different businesses on the receptionist's desk. So I was already put off by a) her greeting and b) the unspa-like environment. I filled out my form (which consisted of unnecessary medical questions, I felt) and returned it to her, the nameless receptionist. And she said, I'll show you to the room and "we'll get started". I thought that was kind of strange (since she never introduced herself as the person who would be doing my facial as well). It turns out she WAS going to be doing my facial too! Surprise, surprise. These are the additional reasons why I will never go there again - 1. she asked me what kind of cleanser I was using. I couldn't name it off the top of my head. She asked me if there were beads in it. She said if there are beads in it, it's drying out my skin and I'll get wrinkles. I've been to REAL spas and no one has ever ever said, "you're going to get wrinkles" point blank. We all will, but do I need to hear that during what is supposed to be a relaxing treat for myself?!! 2. she was so rough in applying creams and cleansers. I could've done that to myself. She clearly doesn't have training in facials. Everything she proceeded to do in a very rough manner, I could've done on my own. She did not make me feel relaxed. 3. she almost got cream in my eyes more than once. 4. after the 1st mask, she actually rubbed the mask off with her BARE HANDS. No warm towel or cotton balls were used to remove the 1st mask, Not to mention that she applied the mask, then left the room without a word. She simply returns in a few mins, also without saying a word. 5. When I told her I didn't want extractions because it was too painful for me, she said, "oh good - that's less work for me". Those were her EXACT words. 6. she did offer the extraction service to me again and said I have "15 mins" to let her know if I change my mind. I said I won't be changing my mind. She then informed me that we'll be done early therefore and if I wanted, I can take a nap or whatever. But clearly, she wasn't going to offer any other service to fill up the time I paid for. 7. a door buzzer rang while we were in the session. Not relaxing at all. 8. I am accustomed to visiting REAL spas. There were no teas or treats or lockers, showers or a fancy lounge area at this "spa". No relaxation room, low lights, soothing music or other relaxed/ happy customers around. There was no one around. 9. She used a very scratchy cotton ball-like cloth(?) to remove my 2nd mask. She rubs my face, and tosses them into the trash. It was like she was trying to make it in the basket. How's that for un-spalike. They would noisily hit the trash can each time she tossed one in that direction. 10. I didn't get the feeling that she regularly launders the towels and the robe I put on. It wasn't a real spa. I can't stress that enough. I couldn't wait to leave there. Good thing my service ended early. I pushed the elevator button several times and hoped that it would transport me out of there asap. Please don't waste your money here, especially in this economy. This was not a "deal" at all. I am going to be way more careful prior to purchasing any other of those spa deals out there.

This was my first experience being chewed out by a masseuse. I was early for my appointment, but due to some confusion at the front desk I ended up waiting a half an hour until I was seen. I was calm and understanding about the miscommunication between Kasey and the receptionists, but I was absolutely shocked by the way Kasey spoke to me about the issue. Her demeanor was accusatory, rude, and unprofessional. Her anger was misdirected at me, the client, which seriously lacked tact on her part. When I pointed out that I had been there early after all and was just going off the information the receptionist gave me, Kasey changed her tune and was friendly and apologetic from that point forward. But it proved very difficult for me to relax and enjoy my time there after the relatively tense exchange. I didn't appreciate that the robe I was given stunk of B.O. and was obviously not clean. But Kasey's facial was good, and she was very considerate of my comfort the whole time. Christopher was nice, and the massage was good and lasted the full hour which I appreciated. Lord and Whisper seems like a young business that's still working out the kinks. I will not be returning but I wish them well.

I bought a Groupon deal for a "Facial with Hot-Towel Aromatherapy Décolleté Massage" It may be hard to imagine imagine, since usually I find that to be a relaxing stress reliever, but I was seriously praying for the time to go by so I could get out of there. The women doing my facial was rude and awkward about my skin care regimen also. The location did seem clean, so no complaints there.

I came for a LivingSocial deal and really liked this place! I'm surprised by some of the other reviews...Kasey gave an amazing facial, and took a lot of time to explain some dos and don'ts of skin care. The facial took over an hour, with thorough extractions, a couple masks, etc. I came out glowing! Totes recommend.

great facial! I got a Living Social coupon for a classic facial, honestly based on the location alone. Kasey is a lovely woman! Was really helpful when I had some scheduling problems, agreed to stay late just to see me, and the facial itself - what a treat! She definitely knows her stuff. She gave me the full 50 minutes even though I was 20 minutes late. Would def come back. One negative - I'd put some signs on the building/door. It's kind of hard to find.

I have had a few facials at Lord and Whisper, everyone of them has been great. Kasey is very knowledgeable about skin. I will say she has saved my skin (I am 52) from over exfoliating. If I had not heeded her advice when I did, I could have permanently damaged my skin, with her help, I stopped just in time. I have taken my kids to her too. Overall, I find her very generous and fun. I agree that this is not a spa in the sense that there are steam rooms, etc. But she does call it a skin care spa not a spa. In terms of it being a one woman show, I have no problem with this, being a small business owner can be tough so if she uses technology to help her run her business more power to her. I have had not problem scheduling, etc.

I'm shocked by all these negative reviews from 2011. Maybe Kasey applied the constructive criticism and improved her business practices, because my experience there in February 2012 was quite nice. Kasey was amiable, polite, patient, calm. I had purchased the Living Social deal, so I had to choose between facials for dry, oily, combination, or dehydrated skin rather than the fancier full-price processes. I chose dehydrated, and I left there with glowing skin and feeling relaxed and happy. Kasey did a great job doing blackhead extractions, and she used the electric wand on one pimple I had. She also told me I needed to be better at wearing sunscreen, and to get a better moisturizer. Now, I've been to salons and spas before, and usually when they tell you these things, you can bet your bottom dollar they will try to sell you some products at checkout. But Kasey didn't try to sell me any products at all, which I very much appreciated. What really impressed me was that I didn't break out afterward. My skin is crazy-sensitive, to the point where I expect to be red-faced or blotchy afterward and have two days of new breakouts after a facial. But my skin was totally fine, mellow and chillin'. To me, that means she did a stellar job. I want to say I'll be back, but the fact is I'm far too poor to drop $130 on a facial (or anything, really). But, if I could afford it, I would love to go back there. EDIT: The only thing that turns me off was that Kasey accepted my tip - I did not know at the time, but I found out later from reading these other Yelp reviews, that she is the owner. The owner is not supposed to accept tips! !!!!

My face looks and feels great after my facial. Kasey really seems to know her stuff. I had a foot scrub too, that was okay, but being my first time, I might have had too high of expectations. How can one person really work equally on both ones feet and face at the same time? The hot towels on my feet were very relaxing. BTW I had a groupon and usually there is a push to buy more sessions or products and she didn't do either, I appreciate that. I don't blame places that do, I realize with a groupon they probably lose money but it does up the stress level a bit so I was relieved that Kasey let her services speak for themselves.

I had bought a pack of 3 facials for Lord & Whisper. Prior to coming, I was already aware that this couldn't possibly be a "luxury spa" and that it will most likely be a small rented space in a random building. Turns out it is VERY small (a one-woman show), and the treatment room was one among many in the office which consists of other independent specialists such as acupuntures, massages etc. My first impressions were good - the receptionist was nice and the room was small but clean. The ambience was soothing with dim lighting and low music, yes it did get noisy sometimes as it was the room right next to the front door but that can't be helped. To be very honest, my first facial was not very pleasant. Kelsey was talkative and certainly answered alot of my questions but she was a bit harsh and more than a little rude! She started criticizing my skin to the point, where if you had never met me, from her descriptions you'd think I was halfway to my grave and exposed myself to the sun at close range every single day of my life. I can tell you that's NOT the case, and while I was never overzealous about my skin care routine, I've been blessed by the good Asian gene to get away with it. I do realise that I need to start taking skincare more seriously (which is why I bought the vouchers in the first place!), maybe she was just trying to be helpful but her prickly manner only succeeded in getting me into a bad mood. And from reading quite a few reviews below, she seems to offer the same advice to everyone! Surely, each skin type is different and warrants different treatments? Anyway, after that first experience I wasn't overly eager about coming back again but since I'd purchased a set of 3, I didn't want to let it go to waste. To my surprise and absolutely delight, Kelsey was like a changed person for the second visit. She was friendly, chatty and fair - gave me credit where it's due and pointed out areas I could improve on, all without judgment! The only thing that was weird that I only realised afterwards was that she never asked me which type of facials I wanted (they boasted quite a few selections on the voucher), but I didn't think to ask at the time and she just did a basic one I guess. The extractions hurt a bit (as they are supposed to I know) but there were still red spots on my face 3 days after the facial, which I think is abit excessive... All in all, I am looking forward to my last one with a lot more enthusiasm than the last time, and hope the new and improved Kelsey is here to stay!

This spa is the first floor apartment of an old brownstone in bed-stuy. Aesthetically, it still looks and feels like that, so if you want total fancy-pants ambiance, maybe this is not the place for you. If you are interested in really good prices, warm staff, and good services, you'll be very happy here. The owner does most of the skin treatments herself, and really knows how to make you glow. There are several body work people and the deep tissue massage I had was great. I will definitely go back when I want to treat myself.

Kasey is rough and she is tough BUT her facials are amazing. She got tons of gunk out of my house. My nose, which is usually awful with clogged pores, was totally cleaned out. AMAZING!

I ordered a $35 dollar lifebooker loot for a vitamin c facial worth $135 dollars. But Before Kasey did my facial she told me that you only get a basic facial worth $60 bucks. I believe lifebooker should post that on their website. Very deceiving. Anyway, I thought she was very helpful and informative. Told me everything about my skin and gave me plenty of advice on what to use. She didn't name any product brands and she didn't talk about her products sold at the spa. She was So helpful. My skin thanks her too. I changed from a foaming cleanser to a cream cleaner and I have oily skin. But it is not as oily!. She was very gentle on my skin and asked me what I didn't like or want done. Most often aestheticians don't ask you anything. She was good. I felt like she didn't extract as much as I wanted. But she said that I would have to come every three months in order to avoid so many black heads.

I use to patronize Lord & Whisper when it was in Brooklyn and I loooooved it. It felt close and homey and the personal treatment my husband and I always received was second to none. When the owner told me she was moving to Manhattan, I felt sad. I did not think that I would want to go to Manhattan or that I would like it. However, because I was always pleased with the personal service I received, I decided to give the new location a try. I arrived at a Pre-war building location and said hmmmm, but I continued on my journey to the 11th floor. When I arrived at the suite, I was very pleasantly surprised with the spaciousness of the suite. I did not realize that there was more than one business running simultaneously, but I still remained open minded. When I went into the room for my service, I thought I was back in Brooklyn. It all came back to me. Kasey was on her A game, as usual. I received the Royal Treatment and my facial was amazing. Before going to L&W, I would never get a facial because I have sensitive skin. Previous attempts left me with a rash on my face. L&W's facial is amazing. My skin is always baby soft when I leave there and I look forward, like so many other customers, to the next one. I met a lady who found L&W on the internet, and as she was coming out of the treatment room she was raving about her facial and Kasey. All I could do was co-sign on her comments. Anyhoo, Kasey knows that I love the towels for my foot and hand massage very hot, and she gave me exactly what I liked. Needless to say, my husband and I have an appointment scheduled for his birthday at the end of this month, and we cannot wait to see Ms. Kasey once again. I am actually shocked by tbe person's review above mine. This is the first negative report I have ever heard about L&W. There must be more to it than meets the eye - LOL. I definitely recommend L&W to any and everyone, first time users and pros like myself. She is amazing, personable, and accommodating and her prices, can't be beat! Check her out for yourself. You will not be disappointed!

I have been getting my facials from kasey for almost 3 years! The bright and radiant always leaves me feel beautiful. I can't help but sing " I feel pretty, I feel pretty, I feel so very pretty" as I skip merrily on my way! I have treated my mom my sister and my aunt to the Kasey experience, and they weren't disappointed! Love your collagen mask Kasey! It took atleast 15 years off my face! Peace

I purchased a facial from Living Social and I really enjoyed the experience. The owner, Kasey, is warm and friendly. She has her own line of beauty products and the treatments she gave me made my skin beautiful and glowing. It was very relaxing too. I will definitely return!

I had my first facial and foot scrub here last week and it was great! Kasey was very friendly, knowledgable, and personable, which made me feel completely comfortable! I had a Spafinder gift card that my boyfriend gave me for Valentine's day. I found this particular spa on the Spafinder website and decided to try it out; I was pleasantly surprised. The location is inside an apartment building, making it a bit difficult to find, but I called for directions when I was close and Kasey was very helpful. She really takes her time and gets to know her customers. The facial made my skin very soft and noticeably radiant afterwards. I would highly recommend this place to anyone looking for a great spa experience at a reasonable price.

I went to this "spa" recently and it was the worse experience EVER! Likely, I didn't have to pay (except the tip), because my friend couldn't make it and I went instead. The moment I stepped in I didn't feel like I was even welcomed nor that my business was appreciated. After Kasey showed me the room and said to 'take my time' she didn't even give me enough time to get ready by walking in and seemed quite annoyed (perhaps it was late appointment and she wanted to get out of there!) I was given wet or sweaty cover up to put on and I've asked for a clean one (she made it seem like not a big deal, Yuk!) Anyway, the entire time I was tense, not relaxed at all and those walls and her rough touch all together were making me crazy! Some people just should not be doing what they think they good at. She possessed some general knowledge, but a complete lack of sophistication in conversation, description of the techniques, etc. Not to mention she makes her own stuff, which is fine, but she wouldn't give me the details of the ingredients (some people might be sensitive to whatever this woman makes in her own kitchen!) She immediately went into the negative comments about my skin (which falsely she called 'acne'-I've never been called it Ever! It's super sensitive and dry...but this woman is clueless!) The entire time I could tell how she was enjoying the sound of her own voice and repeating herself over and over again! Hilarious! She doesn't have a personality to work with people, seemed full of her own false pride or attitude, whatever you want to call it and quite frankly, places like these shouldn't call themselves a 'Skin Care Spa'-they didn't 'care' about me or my skin at all - just the payment! . It might do well in her own apartment, but not in Manhattan when people expect to get a result and be treated nicely for a $130 facial, which in this case was a joke! Don't waste your time or money, it's a total scam! Thanks to Yelp.com I can express my frustration about my bad experience, because if I've left this comment on 'Lord and whisper' website - it'd never be posted.

I don't understand why all the negatives reviews were filtered out for this place (make sure to read them as well). I wish they were available before I bought a voucher from Lifebooker. When I called to schedule an appointment for the discounted facial I bought, the woman I spoke to (Kasey) told me there were no appointments available before the voucher expiration date and she would not honor the voucher promotion past the expiration. I called a few weeks before the expiration date but I guess I needed to call 1 or 2 months in advance? So I already had a bad impression of this place. I've bought a lot of Groupon type vouchers and in my experience, businesses are usually flexible/accommodating about expiration dates when they don't have availability - not Kasey. She told me I could be put on a waiting list with 4 or 5 other people and she would call me if there was a cancellation. Of course I never got a call. So my only option to avoid losing my money after the expiration date was to use the voucher for the amount I paid. I looked at the website and the facials were priced at $85-$150 which I can't afford. (I think that's a rip-off anyway when you can get great facials in Chinatown under $50.) The only affordable services listed were a hand scrub or foot scrub ($25-$30). I called to schedule an appointment for a foot scrub but this time I was told that those services were only available as an add-on to the more expensive ones and I could not get them alone. What the??? At that point I was extremely frustrated and annoyed. Kasey kept trying to convince me to try this or that service but that would mean I would have to give more of my money to this woman who was unwilling to be accommodating in any way. I told her that I could not afford to pay her expensive prices. We are in a recession, remember??? I told her I would exchange the voucher for a gift certificate instead and give it to someone else to use. She said I should just hold on to my voucher and use it at a later date because it would be good for 1 year. Obviously she wasn't listening to me. I felt like she just wanted me to come in so she could take more of my money but I had no interest in stepping one foot in the place or giving her one more cent. For someone trying to get more business/customers by advertising on Lifebooker, Kasey seemed like she didn't really care about customer satisfaction, was not very accommodating, and just wanted to take more of my money. I would only recommend this place to someone I don't like. I also noticed that they changed locations twice this year so things must not be too stable over there. I tried to contact Lifebooker customer service for assistance but they were totally unhelpful and said there was nothing they could do. (I don't think I'm going to be buying any more of their vouchers.)

Terrible Customer Service. What's worth more, a fast buck or a client relationship for a lifetime? I waited over a month for the appointment and the only opening was early on a Sunday morning, when there happened to be a torrential downpour. I left plenty of extra time to arrive via train and got delayed since both the 14th st and 23rd st stations were flooded and closed on the uptown side. As a result I called and said I was going to be late yet no one picked up so I left a message to confirm I was on my way. I took a taxi from learning of the flooding and hit a standstill so walked the rest of the way. Unfortunately I arrived 40 minutes late to my appointment. Kasey said I had arrived at 9:50 yet the time on my mobile phone did not reflect this. I was still kind, feeling defeated from being soaked from head to toe, looking as if I took a shower with my clothes on. I DIDNT expect they would actually take me for the appointment. What I was looking for however is some kind of solution. I was so surprised that she (there was only ONE person there) WOULD NOT re-book my appointment without me paying for another appointment. I understand I was late, but I did call... this was not about me being delinquent and irresponsible, it was about a flood situation. It was clearly beyond my control and they did not accommodate at all. The owner's first instinct was to get another payment out of me which is the last thing I wanted to hear standing there feeling like a wet dog. She said she had another appointment but that person was no where in sight. I am a small business owner myself, so I understand how important it is to build relationships with clients rather than making a fast buck. Little did the owner know that she didn't just loose one client, but an entire company of employees who were going to get a holiday gift if the facial was up to par. Good luck to them.

I've been going to Kasey for four years and I'm incredibly thankful to have her as my facialist. I first went to her when my skin was an incredible wreck: it was pimply, oily, and ruddy from all the treatments I was subjecting it to in order to get rid of an epic battle with acne. The first time I saw her, she treated my skin so gently. After the session I asked her what I should do to get my skin back to normal. She told me to stop doing everything I was doing (scrubbing, picking, not moisturizing.) I invested in her top quality products and I don't regret following her hard advice. Today, my skin is even BETTER than it was before it went berserk on me four years ago... Really! It's more supple, glowing, and generally young-looking (I'm 28 but people say I look like I'm 20!) The redness and scars that came from previous years of acne (and treating that with crappy products) has faded dramatically with Kasey's help--- a HUGE surprise because scars do not generally fade...! If you're going to a dermatologist to help you for your skin problems .. STOP and see Kasey. (Side note: My mom and sister go to her as well to keep their skin looking as young as possible.) She will help you get to where you want to be... ! Patience and investment in the right products for your skin is key.