Los Suenos Marriott Ocean & Golf Resort

Amazing resort! We would 100% go back again. The staff are so friendly and helpful, every restaurant there had delicious food, and the breakfast buffet was out of this world. It was at breakfast that I was introduced to Gallo Pinto and I'm hooked!||The rooms were spacious, well designed, and comfortable. The pool is sprawling and fun, and the beach is just a stone's through from the pool.||We also attended a wedding there and the ceremony & reception were just beautiful on the beach. We were at the hotel but you'd never know it. A great place for a big celebration!||The resort is also only 20mins from Jaco which is a fun town to visit, do some shopping, etc.||All in all we had a great time! Thank you Los Sueños Marriott!

- [ ] I have high expectations for Marriott, especially of resort status, and this was far from meeting those expectations especially for the cost of this hotel. We paid for the swim up room, which is exactly the same size and layout of the regular room but with access to the coldest and dirtiest pool on property and even worse, more direct access to ants. Despite being careful, keeping the door closed, keeping my feet off the ground when seated outside, I got two ant bites one day, one the next, and one the next. I was offered a dot of caladryl and they sprayed for ants, but it didn’t help. I am allergic and my foot was swollen so large I couldn’t wear shoes. The next day we informed the front desk again of the ants in the room, on the patio, and even on the breakfast baskets delivered to the room, and again I was offered a dot of caladryl. Possibly ointment in small packages for later use, offering to change the room because the hotel was practically empty, would have been more helpful. Maybe a deep clean/spray of the room. Anything. We ended up having to go into Jaco for access to a pharmacy with hydrocortisone so I didn’t have to call for first aid every time I needed it. We decided to get breakfast from the restaurant instead of delivered to the room due to ants on the basket but tried again for breakfast delivery the last day and surprise, more ants on the basket. Ants on the walkways, ants around the pool, obviously ants in the grass so don’t even try that - you can’t even set your drink down or lean your back on the edge to relax in the pool because…. Ants! Main pools included. Besides the ants, my other issue is that with the cost of the hotel I would expect more modern amenities. The gym has few machines and they are probably from 1990. Few tours and excursions are offered in June, especially to small groups, which I tried to find out via emailing the hotel prior to our arrival but didn’t receive a response. Food, drinks, and the spa are even more expensive than an American Marriott, which is outrageous. It was cheaper to take an Uber to the next city, eat, tip drivers, etc. than eat on property - especially considering food on property is subpar. Days we had breakfast in the dining room, the staff was almost reluctant to refill water or coffee, we had to ask several times to the point I wonder if it is not customary to refill. The only good thing about this hotel is that the staff is pretty friendly. A few one offs, but for the most part pretty friendly and nice. The nicest: breakfast delivery staff, housekeeping, la iguana tour guide. Amazing people. La Iguana tour was great with lots of wildlife, and free! Front desk and dining staff were fine but didn’t make my experience. I am overall disappointed and feel Marriott is taking advantage of people being relatively isolated from access to other hotels/dining/tours and charging far too much for what you receive. They offer “entertainment” which is a walk, yoga, aqua aerobics, but not what you’re you’d see at any other kind of resort with evening shows, etc. We don’t eat much and barely drink alcohol and it would have been a WAY better value to just go to an all inclusive in Guanacaste. I imagine they also would have taken care of the ants.

Such a great experience, the hotel is amazing, the views, the golf course and the variety of amenities is breath taking. You really feel in the middle of the rain forest. The pools are great, the restaurants are delicious and the staff is super kind. My only pet peeve is the amount of construction sites they are building, which takes from the ambiance and harms the ecosystem.

Upon arriving in Costa Rica on May 26th, I was amazed at the beauty of the country of Costa Rica. From the hospitality of the welcoming individual who transported me from San Jose Airport to my final destination at Marriott Los Suenos, I felt overwhelmed! The staff at all levels and facilities are to be commended. I have travelled throughout the world since 1972 and I must admit, the hospitality rendered there at the Marriott Resort exceeds all other facilities I have visited. I have already made plans to visit the Los Suenos Marriott again in December of this year. I really enjoyed the Tours that I purchased at the Tour Desk at the Marriott, they were great. The trip to Tortuga Island was breath-taking, I fell in love with the beach there. The hospitality rendered by Costa Tours was above and beyond great. The Gondola Tour was also very breath-taking of the diverse sceneries of Costa Rica. I enjoyed the fishing trip I took with a private boat crew. I caught my first sail fish ever, 2 blue runner fish, black fin tuna and a large wahoo. The fishing trip was thrilling. I visited Jaco, Costa Rica and the hospitality of the townsfolk were outstanding. I ate at the Sea Salt Restaurant and I must say the Red Snapper dish deserves a 5Star rating. The shops in Jaco offered many varieties of gifts as souvenirs. This trip is to be cherished by me for a long time.

We stayed here for a week while on a business trip. We hosted the company conference here. ||Rooms were clean and comfortable but underwhelming. The pool area was nice but pools so warm you just couldn’t cool off. ||Food and drinks pretty bad. Quite a few people in the group become unwell. The wine was terrible. Food not great. Breakfast was really bad. Stale bread, fruit selection with flies on it and bacon that was somehow tasteless 🤷🏼‍♀️||The hotel provided a 3 course meal for our gala dinner Dance and served everyone the wrong starter. Then tried to justify it by saying the translation of the menu was wrong. I’m no expert but even I can see that was not the case.||Oh and forget about a lovely beach. It was like mud!

We took a trip down to Costa Rica for a week long boys fishing & adventure trip. We booked two 3 BR rooms for 6 guys through Los Suenos and also booked 3 fishing trips for the week. The week before we got there, our Friday charter tried to change the booking date, which didn't work. When we arrived, one of the rooms was uninhabitable. The smell of mold was so strong that we all had headaches within an hour of being there. The fan was so noisy it could be heard from the bottom floor and the condo was on the third. The AC did not work properly and that was the reason it was moldy, and freshly painted over. We wasted our first half day there having to get another room. Our Monday fishing charter was fine, but we had two boats reserved for Wednesday and one boat canceled. This was for our inshore rooster fish trip. This left us struggling to find another charter for Wednesday. The second boat was on as scheduled, but it was an absolute mess. It had electrical problems for 3 of 4 hours we were on it and we barely had a line in the water for 30 minutes. We also had to pay for bait as the captain was not prepared for us. Worst charter I have ever seen. Our Friday charter went on as planned, but we didn't catch much unfortunately. Overall, we wasted about 1.5 days due to poor scheduling issues and poor communication with charters. I felt like we ended up fixing our reservations as much as we enjoyed our time there. For what we paid, I found it disappointing. After we gave the resort a letter of all the things that went wrong, they did refund some money, but we could never get that time back that we missed enjoying our vacation.

Rooms are big with a nice beach view. Breakfast is something to look forward to every morning, mainly for their great service. Tons of activities going around the resort for kids. Nearby town jaco has great local food options. Great value for money and away from main tourists

We were staying at the Marriott Vacation Club Villas but we had to do everything through the hotel. Although an older property it was well maintained and offer a sufficient amount of activity including entertainment (music) in the area where the restaurants were located. The staff was above and beyond our expectations. The only negative, which is really minor for us is they don't have a good beach area. Although the view is fantastic but they have a really nice pool with multiple bars/restaurants.