LOTTE HOTEL BUSAN

We had a good stay at Lotte Hotel. The staff was helpful and friendly upon our arrival. It was off to a good start. The hotel room was spacious, comfortable, and had a good view. Unfortunately the bathroom was a little bit dark and the shower curtain wasn't effective. Like others mentioned, the location of the hotel was very convenient and central. The elevator takes a while to arrive. We didn't use the pool so we can't comment on the associated fee. The breakfast buffet offers a good variety.

We are staying at the Lotte Busan today ( 24-09-2025) I booked online and upgraded the room to a Premier room ( 100$ cad more than the regular room) because the premier room has the to the pool . The only reason for our one night trip was to use the pool . When we arrived it was explained to us that the pool was closed today . We went to talk to the lady at the front desk to explained to her that we paid 100$ more just to access the pool and that we would’ve gotten a regular rate room if we would’ve of known the pool was closed . We asked the lady at the desk if there was anything she could do to compensate us , at least refund us the upgrade on the room . She didn’t seem very concerned or made any effort to compensate us, she just kept saying go tomorrow morning when we told her multiple times we where leaving in the morning . I also wanna make clear that when I booked months ago I made a point of going on their website and verifying that we didn’t book during the pool closure . We don’t usually stay in fancy hotels like this one because it’s a big splurge for us and we are very disappointed in the level of service we got.

This hotel is in an excellent, convenient location (connected to the Lotte Mall and metro station) and has friendly staff who speak English. The outdoor pool and spa are nice to use but requires an entry fee (if not included with your room type). However, the hotel is not 5-star quality and should not be labelled as such. This hotel is more in line with being a 4-star hotel.||The hotel was overbooked and did not have our "premier room" type available when checking in. The front desk told me they gave me an "upgrade" to a different room. The "upgraded room," however, resembled nothing like the online photos for the room I booked. The bathroom was dated and the counters were extremely low and at the level of my thighs. I suspect the hotel gave us a handicap accessible room as an "upgrade." For what I paid, the room I got felt like a major downgrade and not an upgrade. There was no standalone shower and the bathroom had an old shower/tub combo. To make matters worse, the sliding door did not fully close in the bathroom and left a wide gap, thus decreasing privacy. The only nice thing about the room was it had a nice city view.||I asked the front desk twice (over 2 separate days) about getting an iron and ironing board. Both times, the hotel staff informed me the hotel did not have any irons available. In fact, when I called the second time, a different staff member told me the hotel does not carry any irons to begin with. Ultimately, I had to pay for laundry services to have my shirts ironed. What kind of 5-star hotel does not provide irons for their guests?||The walls were thin and we could hear footsteps from upstairs at night. Thankfully, the bed was comfortable. The lights are not programmed well for the room and are poorly designed. When the bedroom lights are turned off, you cannot just turn on the reading lights next to the bed. The reading lights can only be turned on if the bedroom light is also on. This defeats the purpose of having a separate reading light. ||I arrived early at 1230 and could not check-in early. We were told to return later in the afternoon to complete the check-in process. The hotel staff did not even attempt to look to see if a room was available. It would have been nice to at least complete the paperwork and check-in process even if the room was not ready yet. ||Overall, the hotel has good service and is in a convenient location. However, the hotel is even a reach for 4-star quality due to the reasons mentioned above. I would not stay at this hotel again.

Highly Recommended!Definitely will come back again! The staff were exceptionally helpful and friendly, making our stay truly enjoyable. The room was super clean, spacious, and luxurious — a real treat to relax in after a day out. The location is perfect, directly connected to the mall, with plenty of well-known eateries just a short walk away on the street behind. Everything was convenient, comfortable, and welcoming.

This hotel truly excels, with a fantastic location and outstanding staff. The check-in and check-out process was seamless. Our Premier King Double Room with a king-sized bed was spacious, clean, and well-equipped, with a bidet as a lovely bonus. We also appreciated being able to top up our Wow Pass conveniently from the lobby. The breakfast spread was delicious, and the Chinese restaurant on the top floor was a highlight. Overall, I highly recommend this hotel for a great stay!|p.s.: If you are a tourist, then don't forget to collect the tax refund after checkout.|Also, if you book through the app and are unable to get breakfast included, then it can be purchased at a discount when checking in.

The hotel itself is very good. It is located in a very good location. Very convenient to take the subway. Besides, also very good to find good and famous restaurant around the hotel. I highly recommend that travelers should highly consider stay here if budget is ok for you. The only thing I think the hotel can improve is that there is no self-laundry in the hotel. Need to take dirty clothes outside to find the self-laundry service around. That's the only thing I want to remind all travelers here if you need this service.

Overall, it was a good stay until the end. While leaving the hotel, our taxi arrived and the hotel staff refused to put the bags into the taxi. The staff member addressed the older gentleman driving the taxi in a disrespectful manner, ordering him to load bags in the taxi. This caused a shouting match and my bags got tossed around. This all could be avoided if management would explain it is the role of the staff to load and unload bags at hotel not taxi drivers.

This hotel is in an excellent, convenient location (connected to the Lotte Mall and metro station) and has friendly staff who speak English. The outdoor pool and spa are nice to use but requires an entry fee (if not included with your room type). However, the hotel is not 5-star quality and should not be labelled as such. This hotel is more in line with being a 4-star hotel. The hotel was overbooked and did not have our "premier room" type available when checking in. The front desk told me they gave me an "upgrade" to a different room. The "upgraded room," however, resembled nothing like the online photos for the room I booked. The bathroom was dated and the counters were extremely low and at the level of my thighs. I suspect the hotel gave us a handicap accessible room as an "upgrade." For what I paid, the room I got felt like a major downgrade and not an upgrade. There was no standalone shower and the bathroom had an old shower/tub combo. To make matters worse, the sliding door did not fully close in the bathroom and left a wide gap, thus decreasing privacy. The only nice thing about the room was it had a nice city view. I asked the front desk twice (over 2 separate days) about getting an iron and ironing board. Both times, the hotel staff informed me the hotel did not have any irons available. In fact, when I called the second time, a different staff member told me the hotel does not carry any irons to begin with. Ultimately, I had to pay for laundry services to have my shirts ironed. What kind of 5-star hotel does not provide irons for their guests? The walls were thin and we could hear footsteps from upstairs at night. Thankfully, the bed was comfortable. The lights are not programmed well for the room and are poorly designed. When the bedroom lights are turned off, you cannot just turn on the reading lights next to the bed. The reading lights can only be turned on if the bedroom light is also on. This defeats the purpose of having a separate reading light. I arrived early at 1230 and could not check-in early. We were told to return later in the afternoon to complete the check-in process. The hotel staff did not even attempt to look to see if a room was available. It would have been nice to at least complete the paperwork and check-in process even if the room was not ready yet. Overall, the hotel has good service and is in a convenient location. However, the hotel is even a reach for 4-star quality due to the reasons mentioned above. I would not stay at this hotel again.