Lotte Hotel Hanoi

Lotte Hotel was hands down the best of all the hotels we stayed at during our 2-week trip in Vietnam. The place is very modern, sleek, and luxurious—everything feels top-tier. What really stood out was the easy access to Lotte Mall and various dining areas, plus the breathtaking overlooking view of the entire city of Hanoi. The Lotte Skydeck is also very accessible since it’s in the same building—perfect for catching panoramic views without going far. We requested a “romantic vibes” setup for our room, and they graciously delivered—complete with thoughtful touches that made the stay extra special. The only downside? The staff felt a bit more reserved compared to the warmer service we experienced in other hotels around Hanoi and Sa Pa. Interactions were polite but leaned more toward a security-style formality than warm hospitality. Still, Lotte Hotel is highly recommended for those looking for a luxury stay with stunning views, top-notch amenities, and unbeatable convenience.

We recently stayed at the Lotte Hotel in Hanoi, and one of the highlights of our experience was the exceptional service provided by Thuy Pham from Club Floor and her team. From the moment we arrived, nothing was ever too much trouble.||Thuy went above and beyond to make our stay comfortable and memorable.||She and her colleagues assisted us with recommendations for sightseeing and local activities, offering thoughtful and insightful advice that helped us make the most of our time in Hanoi. Their knowledge of the area and willingness to help made a big difference to our trip particularly since this was our first time in Vietnam.||The staff were warm and professional and Thuy and her team were always smiling, friendly, and welcoming. They greeted us each time we passed by with genuine enthusiasm. ||The impeccable manners and cheerful demeanour created such a positive and inviting atmosphere throughout our stay.||There was also so much to do and so many services within the hotel such as the spa services, the underground mall and also the gym, swimming and other health facilities. There are also two bars and cafe.||I would like to say a huge thank you to Thuy and the entire team at Lotte Hotel Hanoi. Your hospitality was truly top of the range and this made our visit unforgettable. I would highly recommend this hotel to anyone visiting Hanoi!

Excellent hotel in Hanoi. Location is good, with the Lotte Mall literally right next door. The room was spacious and clean, with very useful amenities like a charging station on the bedside table. The bathroom was also great with separate shower and toilet rooms. Great 24 hour room service menu and selection of in hotel restaurants. The breakfast buffet was extensive with a variety of cuisines and live stations. Overall we would definitely recommend this hotel if you are staying in Hanoi.

We stay in a lot of hotels every year and this is one of the very best. Our (upgraded) room was huge, comfortable and had an amazing view from the 48th floor. The location is great with a large supermarket in the same complex and a Mall with nice restaurants only 2min walk away. There is nothing I can fault with with this Hotel.

Our stay at Hotel Lotte in Hanoi was absolutely wonderful, especially the room with the magnificent view! We were there to celebrate my daughter's third birthday. We didn't expect the hotel to do anything, so we ordered a cake from Grab to celebrate. That evening, we returned to our room and were so surprised. The housekeeping staff must have seen the leftover cake in the fridge and decided to prepare a beautiful surprise. They had re-organized the birthday decorations we had, placed a new birthday cake in the room, and even left a card wishing my daughter a happy birthday. My daughter was so thrilled and it made her day so special. We were also very impressed by how the housekeeping staff would often fold our clothes and towels that we left out when we rushed out in the mornings to catch our tour bus. The kindness of the staff was truly amazing and made our trip unforgettable. We highly recommend Hotel Lotte—it’s a must-visit in Hanoi!

I had the pleasure of staying at Lottle Hotel Hanoi during my recent trip.|The hotel localtion is perfect, easy access to major attractions like Hanoi old quater.|From the moment I walked in, I was greeted by the warm hospitality of staff who went above and begond to ensure my stay was comfortable.|Our room is on 56th floor. The room was absolutely stunning, clean and elegantly designed. The bed was incredibly comfortable. Our room has nice west lake view from the high.|Lotte hotel Hanoi is a luxury hotel that truly delivers. It's perfect blend of modern comfort, excellent service and prime localtion. I will come back in the future 🫶

I had the most enjoyable week at the Lotto Hotel in Hanoi, Vietnam. The staff—from the door team to the concierge to the club team members—were excellent throughout my stay. I want to especially acknowledge Ms. Hong Linh, and Mr. Khanh, the leaders of the club team, for their exceptional service. They went above and beyond for me, including giving me a tour of the rooms before I booked, which led me to upgrade to a master executive suite that was absolutely fantastic.||As a business traveler, flexibility is key, and being able to communicate with the team 24/7 on WhatsApp made everything seamless, especially when I needed to change my plans at the last minute. The executive club on the 59th floor offers amazing views and a dedicated area for club members, with excellent breakfast, lunch, and dinner service.||One of the things I truly loved about the Lotto Hotel is how every staff member, including housekeeping, made me feel welcome and valued. I highly recommend this hotel to anyone visiting Hanoi. I’ll be returning in a week and can’t wait to see the entire club team again. This is my go-to hotel every time I come to Hanoi.||Thank you again, all the teams members in the club lounge area, and especially Ms. Hong Lonh and Mr. Khanh, for your outstanding hospitality!

Lotte Hotel Hanoi is a luxurious retreat that delivers on all fronts. My stay was exceptional from the moment I arrived—the air-conditioned lobby and friendly 24-hour staff immediately put me at ease. The spa, fitness center, and both indoor and outdoor pools (one on the rooftop) made it easy to unwind or stay active. The room was spacious, with floor-to-ceiling windows offering sweeping city views. Beds were super comfy, bathrooms were spotless, and thoughtful amenities like a pillow menu, minibar, and 24-hour room service added to the comfort. The automatic Japanese toilet and plush bathrobes were lovely touches. Dining options are impressive: from Hong Kong–style dim sum at Tim Ho Wan to a premium steakhouse and rooftop bar serving cocktails at sunset. I loved watching the city transform as I sipped a drink at the observation lounge—Top of Hanoi is a must. Breakfast buffet was solid, with fresh options and live cooking stations. Location is ideal—just a quick ride from the Old Quarter and close to West Lake. The airport shuttle made travel seamless. A stay here feels both peaceful and indulgent, with modern elegance and warm, attentive service around every corner. Highly recommend for both leisure and business travelers.