Lotte Hotel Saigon

Lotte Hotel Saigon is a stylish five-star hotel that left us with unforgettable memories. The magnificent Presidential Suite and the exclusive lounge services for executive rooms were exceptional – but what impressed us the most was the friendliness and dedication of the staff. The lounge services were outstanding, with a special mention to the wonderful team: Emily, Veronica, Tanya, Nancy, and Mia. Their service attitude was superb, and Emily in particular deserves heartfelt thanks for her excellent advice and outstanding service mindset. We would also like to thank the reception staff and the restaurant team for their attentive, thoughtful, and friendly service. Everything was simply flawless. The hotel’s service quality was so high that it is difficult to put into words. We have stayed in many excellent hotels and rooms around the world, but the service at Lotte Hotel Saigon even surpassed the standards we have experienced in Dubai. A truly wonderful experience – one that left us speechless. During our long journey in Vietnam, we will most certainly return to Lotte Hotel Saigon again.

I had the opportunity to visit Saigon for a business trip from August 27th to 29th, 2025, and stayed at Lotte Saigon Hotel for two days and one night. I was truly impressed by the enthusiasm and professionalism of the staff, especially Ms. Hằng, Director of Food & Beverage (DOFB). Her dedication and meticulousness in management gave me an immense sense of satisfaction.||Moreover, my breakfast experience at the restaurant was made even more perfect thanks to Ms. Loan, the restaurant supervisor, who took care of me thoughtfully and attended to even the smallest details. This made me feel truly valued and warmly welcomed.|And I would also like to thank the staff at Legend Lounge, Ottimo House Trattoria restaurant for taking such good care of me. I’m sorry I can’t remember everyone’s names.||I hold the quality of service and cuisine at the hotel in high regard. If I have the chance to return to Saigon, I will definitely choose Lotte Saigon again and recommend it to my friends and colleagues. Thank you to the entire hotel team for giving me such a wonderful business trip!

I have recently celebrated my wedding here. Even though it was a rainy day, we were very well taken care of by all of the staffs. All of our guests were extremely impressed by the location, great food and first-class service. At the end of the party, service staffs would pack the extra foods for guests to bring home. The dome in the garden provides a unique experience for couples wanting an outdoor, intimate wedding but fear of rains. My husband and I visited several other 5* locations but as far as we were concerned, Lotte Hotel provided the best wedding benefits. The complementary wedding suite was also very nice. It was such an unforgettable experience!

Had such a great stay at Lotte Hotel Saigon. The room was spacious, bright, and super comfortable. The pool was kept at the perfect temperature and the gym honestly felt like a real gym with all the equipment you’d need. Breakfast buffet was amazing — very high end. Veronica from the staff deserves a special shoutout, she was the kindest and most helpful person I’ve met at any hotel. Also loved that Japan Town is just a 7-minute walk away, perfect for spas and exploring.

Great hotel that lives up to its 5 stars with very well trained attentive staff. Beautifully maintained rooms with a great view (be sure to choose Riverside). The complex is very clean has a nice pool and well-equipped gym. The breakfast buffet was excellent. The Spa experience was well worth the money. The hotel is highly recommended.

Exceptional Hotel for a Tech Event I recently joined at the Lotte Hotel Saigon for a technology conference held at the property, and the experience was flawless. The hotel is perfectly suited for business travelers. The location in the heart of District 1 is unbeatable, providing easy access to everything. The service was the standout feature. The staff was exceptionally professional, attentive, and efficient. The concierge was also very helpful. The event facilities were top-notch.

Big room, great friendly staff. Easy to walk around. Hint: use back entrance by pool for grab and walking. Can exchange money with good rate at front desk. Can book tours. Overall great price for a vacation

We had an excellent stay at Lotte Hotel Saigon. The check-in process, facilitated by Miss Bella, was seamless and efficient. Despite our early arrival, she graciously allowed us access to our room ahead of schedule, which provided us with the much-needed opportunity to rest after an early 3 hour flight and to proceed with our afternoon engagements refreshed.||The room itself was spacious, comfortable, and impeccably clean, offering a very pleasant environment throughout our stay. Breakfast was of high quality, with a wide selection of choices to suit different preferences. Overall, the service was consistently excellent—marked by professionalism, attentiveness, and genuine hospitality.||We left with a very positive impression and would not hesitate to recommend Lotte Hotel Saigon to other travelers.