LOTTE HOTEL WORLD

I recently stayed at a hotel located in the center of Seoul, conveniently connected to the Lotte Department Store, and had an outstanding experience. The location made it incredibly easy to access shopping, dining, and transportation. Most importantly, I want to compliment the hotel’s staff—especially Rachael Baek. She was exceptionally helpful and professional throughout my stay. Her warm attitude, attention to detail, and willingness to assist made a significant difference in the overall experience. Thanks to her, everything felt smooth and welcoming. I highly recommend this hotel for anyone visiting Seoul, both for the location and the remarkable service.

Super late house keeping. Don’t comeback your room before 3 pm. House keeping team do their best but it seems like lack of team members. I can’t believe my room was bot ready yet until 3PM. The location is fantastic! You can take green line, hot pink line and just a couple of stations away from bus terminal as well. Probably, the best location to go anywhere. You can use a fitness center only once per day. Also, it is very far to reach to the fitness center. Very weird location. However, if you don’t have kids and traveling alone, consider Sofitel. More expensive but much better than this place. I’ve stayed 2 hotel in this year but hands down for Sofitel.

Reasonable hotel for the price that you pay, stayed here several times. Breakfast was not included in the rate so I went elsewhere. One very important thing is that the KAL Airport shuttle bus no longer stops in front of the hotel, for me reason to book another hotel next time

I had high expectations for the Lotte World Hotel, but unfortunately, the experience was very disappointing. When we entered the room, it had not been cleaned at all — it was messy and even a bit shocking. I have never encountered such a situation before. Although the staff apologized and arranged for us to change rooms, there was no compensation offered for the inconvenience. Overall, this experience reflects poor housekeeping and room service management, which was far below the standard I expected from a hotel of this level.

The hotel staff were extremely kind and professional during initial check in. Location was perfect as there is a shopping mall and several areas to eat on the property. The room was very clean and spacious. Room service was quick. The lotte world hotel has quickly made it to one of the top hotels that I have had the pleasure of staying at throughout my many years of travel.

Superb staff, working diligently on the reported problem until it is solved. The hotel needs to enforce more strict non smoking policy. I ended up with a room right in front of the Lotte Tower and the view is priceless.

had a fantastic time at this place! The service was excellent, the staff were friendly and helpful, and everything was well-organized. The location was beautiful and very convenient. I felt comfortable and welcomed throughout my stay. Definitely recommend this to anyone looking for a pleasant and memorable experience. Thank you!

I highly recommend this hotel, especially for American visitors. Key highlights: - Premium quality rooms and amenities (including fitness center) - Proximity to incredible mall (with good food options) and train station - Proximity to outdoor running track surrounding a lake (difficult to come by while traveling to major cities) Getting into Gangnam and more central parts of Seoul is a bit of process (requiring multiple transfers on public transit or lengthy taxi rides), but not too bad of an inconvenience. My wife said this is her favorite hotel we’ve stayed at while traveling internationally. I would definitely recommend it.