Lotte New York Palace

My daughter and I stayed at the Lotte Palace for 4 days during our trip to NY. We booked through AMEX Hotels program, which helped offset the costs for a place like this plus also 3rd night free with the hotel currently. They also did upgrade us to a room which overlooked the courtyard and the absolutely stunning St. Patrick's Cathedral. The hotel staff were also very accomodating and we were able to get into our room a day ahead of time, amid concerns of how transportation might be with the blizzard that was moving in. Checking in was a breeze and service level across the board with front desk, the doormen, & housekeeping were excellent throughout our stay. The hotel itself is just stunning and a bit of a throwback which is exactly what we wanted to feel versus staying in a something more modern. The rooms were nice and clean and obviously a bit more dated, however, it was about the views from the room, the feeling of being immersed in the New York skyline, and the historic feel of the hotel itself. The location with NY was also fantastic spot for us, as we could easily walk to many of the areas of interest or if we needed subway access, that was also just a short walk away. The only ding and why I wouldn't rate this 5 stars is purely due to the criminally high cost of the attached restaurant. Even though we had a daily $100 credit to put towards the cost, it did not particular feel good to be paying $120-160 (including automatic 20% gratuity) for breakfast for 2 people. Couldn't imagine taking a family to breakfast here. They do have an excellent little attached shop to get coffees, bagels, baked goods, etc...and the gym inside the hotel was also fantastic. Overall, I did enjoy the experience and would come back, however, I would just warn others to be careful with in-house dining component and most of what they offer comes with a steep price attached.

My husband and I had an absolutely wonderful experience at The Lotte. Every single team member working there was extremely nice and willing to help in any way, possible. The rooms are nice and the views are amazing! We splurged and upgraded to the towers and the extra space was worth it. The drinks at the Gold Room were elegant and delicious as well. Walking distance to Rockefeller, Central Park, Time Square, and shopping. Highly recommend!

My stay at Lotte is always so nice. The hotel is beautiful, the rooms in the Tower where we always stay are incredibly big & spacious with amazing views of the city. It’s always clean and peaceful. ||The staff from the doormen to the front desk staff are always so professional and welcoming. This trip I dealt with Clara whose spirit is incredible. She made my stay that much more enjoyable because she is amazing. ||Thank you Clara, thank you to the wonderful doormen and bellmen who together make for a very special stay in a busy city. I appreciate you all for your kindness and professionalism. God bless you all, we look forward to our next visit.||Mia & Greg H

Clara at reception made our check-in experience easy and welcoming. We had family arriving the next day and she followed up with us to make sure they arrived safely. I had ordered some packages before arriving and mentioned this to Clara. She actually brought the packages up to our room herself! Clara also had the enviable talent of instantly remembering people's names, which always makes you feel special and important. If you decide to stay here, and you should, please ask for Clara at the reception desk. It will make your stay at this beautiful, clean and perfectly locked hotel all the more special!

Stayed here A few years ago and was very surprised that you no longer have a coffee pot in your room —when I asked the person at front desk was very short and told me to order room service! Which was ironic because it was very difficult to get room service—took forever and items were not included. Our room was not cleaned our second day, mini bar was locked and I had to call twice to get it unlocked. It’s a great location and I was sad to see the differences from the last time I had been here.

This was not my first stay at the hotel, and once again the experience was excellent. The consistency in service and professionalism is what keeps me coming back. Michael Rackoff was very helpful and professional, ensuring everything was handled smoothly. Norma at the front desk was welcoming, efficient, and a pleasure to deal with. Kal the concierge was exceptional, always attentive and supportive. The team continues to deliver a high standard of service, and I highly recommend this hotel.

Where to begin? The location is incredible — absolutely a 5/5. The Christmas décor is beautiful as well, though be prepared to navigate crowds in the lobby taking photos (which we understand and didn’t mind). We travel frequently, both domestically and internationally, and unfortunately this hotel just doesn’t live up to the hype or the price. After a long day of travel, we wanted nothing more than a glass of wine, but there’s no hotel bar, and the Gold Room requires reservations. There was supposedly another bar area, but we never once saw it open — and this was during Thanksgiving week. The only place we were able to get a drink was the outdoor festive bar that’s open to the public. Check-in offered no hospitality either — not even a simple glass of water. Most hotels offer water or something within the lobby. The room itself was spacious, but the beds were hard and uncomfortable. The bathroom had definitely seen better days, though that wasn’t a major issue for us. What really disappointed us was the lack of service, especially given the price. We shouldn’t have to walk over to the Intercontinental just to get a glass of wine or a quick snack for the kids before dinner. It’s genuinely absurd that there’s nowhere within the hotel to simply relax and unwind before going out.

This review is for you if you booked this hotel (The Hotel Collection) as a Platinum Amex member Having read multiple Google reviews of this place during my stay, I think some of the concerns are warranted about the rooms being a little outdated compared to what we are paying. I booked the "Superior King" room and was told I was upgraded upon my check in. Can't say for sure if I really did get upgraded but that's not really a concern tbh. What was nice though was the fact that they let me check in to my room at 8am in the morning! I was so sure I'd have to wait until at least 2-3pm but they didn't hesitate to hand me my room keys at all, so that was nice 🙂. I don't know if this was purely because I was a platinum member or if they just do this regularly. So experience may vary lol. As for the daily $100 breakfast credit and the $100 experience credit (for the duration of the stay), they are very good benefits. Keep in mind you'll blast thru these credits super fast because you are in fact paying for a $6 muffin at the bakery 🥰. I don't know if I missed it in my Amex billing but upon checkout, I was charged a $25 per night "Historic Preservation" Fee. As if they didn't profit off you enough already. You can read up upon it but yeah, don't be surprised :/ I don't know about other 5 star hotels but the only fridge you get in the room is their "minibar" which is filled with their drinks and alcohol, so you don't get any space for your own stuff at all. As for the location, this is one of the best hotels you can get if you are looking for the typical New York tourist experience. As you are literally in the middle of Manhattan, you can walk 10-20 minutes in any direction and find something new to do or look at everyday.