Bonnie M.
Yelp
Clean, Great Customer Service, Excellent Family Hotel!
My family and I have made an annual tradition of coming to the Lotus Inn for the last 15 years. I have stayed in every type of room they have over that period of time, and have always been met with a friendly clean environment. The rooms are clean and spacious, the view is beautiful, they offer continental breakfast, the grounds are clean and well kept. There is a sun deck where you can enjoy the view if you do not have an ocean front room, BBQ grills for cooking, the beach is right out front, along with the bike path, and a lovely little playground for the kids. The convention center and boardwalk are a few blocks away. My family and I just love it here, and will continue to make the Lotus an annual family trip.
We also take advantage of off-peak getaways, and long weekends on and off-peak.
The wonderful thing about life is that we have the ability to make choices. Making choices is how we determine what makes us happy. If we make a choice and we are not happy with any aspect of the outcome, we get to make a different choice. Every young adult, every family, every dating couple, etc, have different expectations of what is right for them and what makes them happy when they stay away from home.
We have the ability to choose places when we stay away from home that meet our needs, and make us happy. When we find places that do not meet our needs, it does not make those places bad, it just makes them not good for us. So, if you need to smoke, you choose a place that allows that, or that has a policy that is acceptable to you. If you need to hang your towels out on the railing to dry, you choose a place that allows that. If you want a luxury hotel with the latest and most expensive decor, you choose that. I you need a young adult party environment, you choose that. The layouts of the rooms, the grounds and the rules are clearly spelled on the website. It is all about choices.
In all of the years I have been coming here, I have always been treated with kindness and respect by Lori and Tom. I have seen some statements made in the reviews about being spoken to rudely. I will say this about that. Some people feel that because they are patronizing a business, that they can talk to people in any manner they see fit in the name of being the recipient of good customer service. However, there is a limit to what someone should have to be subjected to in the name of providing good customer service. If we are rude and unkind to others because we are "customers" we might not like the way we are spoken to in return. Some people expect unconditional patience, even when they are being abusive and disrespectful to another.
With that being said, I will continue to visit the Lotus Inn every Spring for Mother's Day Weekend, at least twice during off-peak times for a getaway, at least once a year for vacation, and sometimes more than once for spontaneous family getaways!
https://www.tripadvisor.com/ShowUserReviews-g46932-d121479-r314460691-Lotus_Inn-Wildwood_Crest_Cape_May_County_New_Jersey.html#