Wendy C.
Yelp
This is really a 3.5 review for the hotel and a 5 star for the breakfast. Service was probably 4.5 or so, not super attentive, not trying to over deliver but definitely top notch. The reason for not a 5-star for service is because the first room they tried to put us in was the very last room on a wing of the hotel. Wifi was non existent from the bed or the desk. It was decent in the bathroom, the part of the room closest to the middle of the hotel. So we called and was like, is there anything you could do to boost the wifi signal to this room? The front desk was like, oh well sometimes it's spotty and I'll call the engineer and see if there's anything we can do, probably not but I'll check. No statement of and then I'll get back to you or oh well would you need to move rooms etc. Note this room is FAR away from the front desk. Takes literally 10 minutes to walk back. After not hearing back from them for another 15 and to be clear, it wasn't clear they were gonna do anything, my husband walked back up to the front and asked for a new room. They obliged but seriously, some follow through would have been nice especially since it's not a surprise to them this happens if they are telling us the wifi is spotty in that room. I feel like they just blew us off. That said, aside from that one mishap, everything else about the service was great, especially the super friendly staff at breakfast who is whom we interacted with the majority of our stay anyway.
Breakfast - now if you've traveled to Asia and experienced the gluttony of buffet items, you will feel right at home here. Like Asia, there's half a section for American-like breakfast and another section for local or in this case Irish breakfast. Though to be honest, some of the "Irish" stuff included pancakes, sausage and bacon so not all that different than what Americans or other Europeans might eat. There was plenty of fresh fruit, cereal both healthy and for kids version, freshly baked croissants as well as loaves of bread with cheese or smoked salmon and anything else you can imagine topping your toast with. There was also a corner of fresh squeezed juices though seems like not many people noticed it there. And then on top of that you had an egg and crepe station with the nicest chefs. Their omelet was superb. Better than I make at home. In conversing with them, they told me they strain the egg mixture - that was their secret. And of course super fresh ingredients goes without saying. Every morning, we rolled ourselves out of breakfast with no need for another meal til early dinner time. It was a perfect way to prep for our day trips away from the hotel.
Now on to the room itself - the actual room was lovely. Huge bathrooms, great walk in closets and lots of space for luggage and sitting areas, great spa toiletries. Furniture was a bit worn and some pillows were super lumpy ... Like if they were in my household, I would have thrown them out and there were sometimes down feather butts poking out of the bed, though all that could have been overlooked. The main problem is that instead of AC, these people open windows. Now we are next door to a lake. A beautiful lake but all lakes breed "nature." On my last morning there, I saw an insect the size of my hand perched on the top ledge in the hallway outside one of the corridors on our way back from breakfast. If I saw that bugger in my room not to mention perhaps in the bathroom with me while I was showering, I would have screamed bloody murder. Instead, we found several gigantic juicy flies and lots of small insects in our room. My gracious husband obliged in continuously killing crawling and flying bugs for the first few hours we entered our room every night because housekeeping liked to crack our windows open just an inch daily while we were out. Thank goodness there are no Mosquitos in Ireland. Though I'm sure I slept with a few bugs here and there during our 3 day stay. Get some screens for goodness sake!!! How is this ok for a 5-star hotel?
Would I go back? Not sure. Depends on the season. I might try Harvey's point or call to ask if they use AC. Also, a tip, the second floor seemed a lot hotter than the first. So more chance of opened windows being a necessity whereas in our new room on the first floor, I felt as if we could have survived without.