Louis Vuitton Aventura

I purchased this pair of shoes off of the LV website in August, wore them twice, and the bottom of the heel fell off. I went to the store in person to ask what they could do and they said I could not get a refund but I could get a new pair of the same shoe. The shoe was discontinued and no longer available in store or online. They still refused to give me a refund even though I had the box they came in, receipt, etc. I asked if I could have a store credit then instead. They said yes but I would have to use it at this exact store right now, not online, which is ridiculous. For a company that prides themselves on expensive luxury goods, these shoes were built so terribly and with PLASTIC inside, that they fell apart after 2 uses. Unbelievable. I am so disappointed in this company and will not be purchasing anything from them ever again.

I FELT LIKE I HAD WALKED INTO THE TWILIGHT ZONE AND I AM NOT THE ONLY ONE WHO FELT THAT WAY. A couple next to us who had bought an item even said to me…I CANT BELIEVE SHE DID THAT. Firstly I have bought here from before. The young woman was from Germany originally was the absolute professional. Tonight while looking at the counter that is to the left when you walk in, the young lady showing us a bag:RAN OUT TO SEE A BOY FRIEND or male friend who came up to the window and showed a purchase. The clerk just bolted. The couple said to me… UNBELIEVABLE. We commiserated as she chatted up the guy… by the way this would all be on camera…. The couple next to us had paid cash which basically the store didn’t handle very well. Then we we snarled at because of some bags that were left on the counter unattended…AGAIN NOT OUR FAULT. ANYWAY, we were there to buy a present. We went to Burberry instead. No Problem. Twilight at LV AVENTURA.

I came in only to buy a small accessory but was quickly assisted and the SA was very nice and helpful. The store has a large selection, and the prices are consistent with those online. I’ve had bad experiences with other LV stores, even while buying bags, but this one was great!

We were greeted as soon as we walked into the store and our advisor was extremely professional and patient. She offered several suggestions based on our preferences. My friend was given water when she mentioned being thirsty. The staff upstairs was equally welcoming and went above and beyond… definitely a better experience than our local store in Tampa! I would definitely recommend this location!!

Amazing architecture, great service, love the atmosphere, I found what I was looking for. I strongly recommend this store

Louis Vuitton, a truly nice place with a welcoming vibe and a staff that goes above and beyond. They assisted us twice with purchases, and each time was a 5-star experience. From start to finish, their service is on the highest level. Worth every penny for the quality and exceptional customer care.

This store is by far the most welcoming LV in the States, the staff make you feel at home and their expertise and customer service levels are exceptional. If you want the best level of shopping experience look no further. The store is large and full of products and everyone is smiling.

We all have different experiences at certain stores but when people say that the customer service is bad, it couldn’t be further from the truth. The second I walked through the doors I was greeted by a greeter and was assigned to a personal shopper. Unfortunately, they said they can’t do custom belts anymore which is why this is a 4/5 but she was very attentive. She went over the belts they did have, showed me a duffle bag I was interested in, showed me some ties/ shoes and she brought out the card holder that I wanted. This card holder matches my wallet and is great for when I want to travel lighter. So happy with my purchase and with the service provided by Paola Rios.

In a matter of a year this store has changed so much. Definitely did not receive the customer service I am use to getting at this store. My personal shopper Kevin is no longer there- from what I was told. He elevated my shopping experience every time. He added that touch that you look for while shopping here. My husband and I stood there for about 15minutes or so just waiting for someone to even approach us for help. Everything I was looking for and asked - was not available. I guess inventory was the issue. I just did not enjoy walking into this store now. I will not be shopping at this particular location anymore.

The vibe and energy was very tense in the store. The ratio of security guards to staff is out of proportion. Not friendly service. Considering LV is a high end store they should make prospective customers feel welcome and have a pleasant experience. I gave 1 star because zero is not possible.

Hands down worst LV I have ever been to; customer service is horrendous! My husband and I were in South Florida traveling from California and we were shocked at how rude their customer service was. Several sales associates did not even look our way, and the few that did made sure to make us feel unwelcome. Scanning your customers from top to bottom is no way of treating a loyal LV customer. We felt we were discriminated based off our casual wear. We took our business elsewhere.

I purchased a wallet 8 months ago for almost $600. The wallet was falling apart. The LV logo was wearing out, the inside of the wallet was starting to tear in some areas. I brought the wallet in to the store for them to see it. The manager said how often do I use it. I told him, I don't buy a $600 wallet to keep it at home. He asked me how many credit cards do I put in my wallet. I guess people should buy a Louie Vuitton wallet to only have two credit cards, and only carry it with me once in a while. This is the worst customer service experience in retail I've ever experienced. Never again will I buy a Louie Vuitton wallet for $600 and get turned down like I was a criminal. Terrible customer service! Don't shop Louie Vuitton in Aventura. Very unprofessional

Me and my wife went to the mall just to kill time. We just got back from a cruise and definitely didn't look our best. We walked in just browsing at first. Then we met Darius. He's a wonderful person. He walked through the store with us while my wife looked around. She found a pair of sunglasses she loved and Darius set it up. On a side note Darius showed us through the whole store. It was our first time in this particular store and he made the experience worth it. Thank you again Darius!!!!

El manager Chris nos dio una pesima atención y faltó a la política de la tienda al no respetar la política que tiene esta tienda y como cliente de años me siento muy mal por la mala atención.

Quite the selection. Customer service is amazing. I wanted to see different options and colors of multiple handbags. The customer representative was not the slightest annoyed. He made sure we were 100% satisfied. The experience was great. Highly recommend.

Gone out of center. This should be removed, or link to closest store that carries LV.

Louis Vuitton has always been one of my favorite brands. This store is great. The SAs are friendly and helpful. I love the rainbow luggage tag wall. This store offers complimentary painting on luggage pieces. The artist was in the middle of a piece. Her work was amazing and beautiful.

This is the worst Louis Vuitton store that I've ever been to. The employees are completely unprofessional. I tried to return the bag that I only had per week, did I didn't use and I brought it in there and they took it in the back and they brought it out and told me that the bag had been used and it showed me some stuff on the bag like dust, there is no dust in my bag before I came there. They refused to return the bag and then taking it back into the bathroom and put things in it so that I could not return it. I am very disappointed that I wrote the date of the time corporation and they don't really care, I've been a customer of Louis Vuitton for over 20 years and I will never go to this location and I am rethinking whether I will ever buy another piece of the merchandise if this is how they're really going to treat their customers if they do they don't care it's not a luxury brand anymore. The employees do not make it feel like a luxury experience they do not really care, they aren't really friendly they aren't really warm, I don't think I will return to the store if I was on fire and it was the only source of water in Florida.

The worst location. They give you false information about hooking appointments so you don't have to wait in line. When you get here you have to wait an hour + for a spot. When you receive a text message you then wait in another line for another 15 minutes "when your spot is ready". Tiring process just not worth the shop. The location isn't anything special. Won't be back.

I wish I would have read the reviews before going to the Louis Vuitton store at Aventura Mall in South Florida. A voiceful racist Latin customer ruined my day and my whole shopping experience at this store. I understand there are ignorant racist people from all walks of life, but this was too much!!! This woman was in the line standing directly in front of me, and she was making condescending comments on the line. I ignored her. However, inside the store very handbag the client advisors showed her, she made sure to shout out, "to many black people have that." What irritated me the most is the young ladies that were assisting her were laughing at her comments which created an even more comfortable environment for the racist woman to continue with her racist rhetoric. Not once did any of the client advisors addressed this customer/client regarding her loud racist rhetoric. Jason, the client-advisor assisting me, must have seen the anger and disappointment in my facial expression because he walked me over to another area to continue helping me. I was so disgusted by that woman I couldn't even shop. I exchanged the bag I had previously purchased and left with a horrible taste in my mouth. I was looking forward to exchanging my bag for a bigger version and buying a second bag as a birthday present. Unfortunately, that did not happen because I couldn't get out of that store fast enough. Sincerely, Michaelle Zizi M.S.Ed.

Dont know what all the hate is for this place. We had a very pleasant shopping trip. Was greeted at the door by a young girl asking for a name and saying all their SAs were busy. I was fine with that since store was really crowded. She said someone would come help me once they were available and that I was free to browse, which I did. Didnt see the bag I intended to get so sat down and looked online for it. A woman came up and said she was my SA. I showed her what I was looking for and she took me directly to the area it was at. Apparently it wasnt on display but she had it in a drawer. Leticia was helpful and not pushy. She was polite and very easy to deal with. Showed me different styles and similar bags. But once I said id like to pay she accepted it and went to wrap up the bag. Took off 1 star cuz when I was browsing, the security guards kept staring at me until I put the bag down. Not like I was gonna yank it off their security wires...

Great selection, awful in store experience. There are couple of assistants that are welcoming and definitely have manners, unfortunately many do not.

This is the worst store , this store doesn't follow there advertised hours , they are always closed an hour earlier than the listed hours , staff is rude. Save your money guys and girls this brand is making millions, 1600$ for a 20$ piece of plastic. Big waste of time and money

I have purchased a Tambour smartwatch. Beautiful watch , stopped working the following week. I left it to be "repaired", it worked and I was okay with it. I wear it very seldom. About two months later I noticed several deep scratches in the back. I didn't bother complaining . The watch stopped working a few times, but it came back on its own. But this last time , it has been a month , and it is not working. I did not like their attitude in the store. I felt they just wanted me to buy the watch and go away. I will take it back and demand a new watch. THis one was bad since day one. If they do the right thing, I will revise this review.

Use to be my go to LV store however the customer service is just lacking now a days!! I dropped off a new pocket organizer that had a defect , manager wouldn't replace it and I didn't want to make a scene , don't have the energy to fight with these companies anymore. 5 weeks go by, no call, I call and they say oh have to go upstairs and check, it's ready after waiting on hold for 10 min. I get to the store they have to find it, finally, wait what? It's the same damn wallet 5 weeks later that was not sent out. Manager then is called over and offers me a new replacement, are you fng kidding me?!? Insane I deal and have dealt with Lusine who is great (after the wallet incident), however, sometimes she isn't there and I'm left standing around with security watching me like I'm a criminal and lv reps ignoring me like I'm invisible.... truly unbelievable lol Saving grace is that they have so much product and the newest of new collections... they need to step their customer service game up however

Try to call the store. You can't! Instead you get customer service and they can't verify stock on hand.. what a joke for such a high end store.

This is the worst Louis Vuitton store I have ever been to. I went in this morning to return a pair of sandals ( in perfect condition, worn only in the store) that I bought less than a week ago and the store manager and sales associate had a nasty attitude. The manager did not allow me to return them because I had already use the shoes in the store. Ridiculous. DO NOT SHOP HERE

There is a very distinct difference in service and customer interaction when purchasing an item in the store and then, unfortunately, having to deal with LV customer service. I brought in a zippy wallet for repair mid-March and the manager Bonnie Jemal was extremely gracious and attentive. I left my wallet and paid $180 for the repair. I was told it could take as much as 8-10 weeks. Today, after numerous phone calls and emails I still do not have my wallet repaired or even a definitive date when to get it.. Customer "advisors" and the Aventura staff just keep telling me "we're working on it". ( I also spent months last year with LV customer service, tracking receipt of a missing passport case I had purchased..) Beware if you ever need service from LV..by far, the very poorest of any vendor, upscale or otherwise

By far the best Louis Vuitton store in terms of customer service. I flew all the way from Boston to find the Cobalt- Coin Card Holder (M30270) which was only available at this store in the whole entire country. The client advisor Shalina went above and beyond to make sure I was taken care of and helped every step of the way. Also Jarod and Eric helped and made sure it was a smooth process. Thank you so much!

Me and my wife were in on July 17 and we had bought 2 belts and had the items shipped and the staff did not put down the correct address on one belt receipt and now we did not receive it and are in contact with customer service! Randi the manager was the only staff that knew her job , also when you buy LV items all tags and receipts are accompanying the item to dispell fake LV items and all of the staff besides Randi did not know how to or understand our request for Authentication, any body that was below the general manager Randi didn't know there job!!!!

This review is for the client advisor Natasha jaramillo. By far the worst advisor I've ever dealt with. Reached out to her because she had a very popular sought out bag available. I texted her and let her know I was interested early morning. She replied that it was available an hour later. I told her I was ready to pay and if she could send me link to pay. This was like pulling teeth she would take hours to reply. I waited 2 hours and didn't receive anything reached out again told me she couldn't get approval for link. I asked her ok can I pay over the phone. Never heard back from her after that. Extremely unprofessional to have a customer ready to pay for an item and to just go MIA. If she sold the bag already fine at least communicate that or don't telll me the bag is available when it's not. Very disappointed in her lack of service

Love this place. Only complaint it's not having enough pieces available for sale. I was looking for two different models and both were out of stock :( That said, love my sales associate and it is my happy place!

I have purchased this LV cutie few months ago. This is the cutest backpack ever, Sperone BB. I am so happy. The only reason I came back to this store is that Ian M. Rigger at Louis Vuitton Aventura corrected the mistake of another sales associate and previous bad shopping experience in general. He is very professional and knows what the client wants. For future purchases I will only deal with him.

First time visiting this Louis Vuitton location and I have to say I was impressed! This store is LARGE! I frequent the stores in San Francisco, Las Vegas, Laguna Niguel as well as online. But this store has so many collections to choose from I was elated! As with all Louis Vuitton stores I have shopped in, the displays were beautiful and the staff was very welcoming, friendly, helpful, knowledgable and respectful. We were vacationing from CA and decided to stop in for a day of shopping at Aventura Mall and super glad that we did! Needless to say I didn't leave without my Louis, 2 pairs of shoes and 2 belts. We will definitely be back!

My 1st time shopping at an actual LV store. It wasn't anything extraordinary to be honest, same inventory as online, however, this store was well kept (clean, etc...) employees very attentive & nice. My salesperson did his best to help me find one of the two items I was looking for (which wasn't available at this location). He searched for me & told me where I could find it. There are only 14 of these bags scattered throughout the U.S. at this moment due to the pandemic and I was able to get my hands on it thanks to him telling me where they had 1 out of the 2 in Florida closest to me. I drove a little far to West Palm but I was able to get it! I'm happy bc this purchase is very special to me & since this bag is not available online indefinitely, I wouldn't have been able to get it any other way... Thanks to my mom (who went on the long ride w/ me) & to the nice sales associate who's name I can't remember & sadly, I lost his card :-( I will buy here again in the future & will look for him :)

Yesterday 3/18/2023 I get the worst experience in this store, is incredibly how the latin assistant is so racist, I was in the store with my friend looking for a perfume and a purse, in the second floor was a Latin lady with short hair ( doing nothing) so I think to go with her, When I was close to her, she turned her face to not attend to me so I decide to go with a different guy ( actually he did a amazing job, American Guy, he look for everything we want, very polite, with a big smile in her face) when I was waiting for him to show me one of the purse this lady think I don't speak English and she was really rude with another blond Latin girl talking about us, like we don't gonna buy anything. A big advice to the store: when someone go to your store doesn't matter how you look, you never know how money have anyone, you have a store that has very expensive stuff to permit that your assistances treat your client like that. For sure is my last time buying something with you..

Came to Miami for a birthday weekend with the girls. Was planning on buying each one a purse possibly two. We showed up at the door which was locked and they told us to go upstairs and there was a sign on that door that said go downstairs for entry. We went back downstairs and people were coming out of the store and also still shopping inside and they turned us away. I guess our money doesn't spend like anybody else's. Ended up spending 6 G's at Chanel. Worth every penny

Awful. They take your number to text you when it's your turn to go in, we walked around the mall for 3 hours and guess what?? They never texted!!! Hahahaha what a scam they run there. Not worth your money or time to be treated like a loser by LV. It's awful....

DO YOU NOT BUY THIS MODEL. When you think the new model is better bla bla bla WRONG WRONG WRONG. This carry on is NOT FIXABLE. It doesn't matter what's the damage Louis Vuitton won't fix the canvas or any leather on this bag. They will just fix wheels and handle THATS IT. So disappointed with the fact that they made something not fixable especially a forever piece like a luggage. WHAT A WASTED OF MONEY AND TIME.

I love LV products and decided to stop by the store. The store itself is very well put together, spacious, and has 2 whole floors of great products. I came in to look for a men's wallet. I was quickly attended and the lady who helped me with the wallet selection was a pleasure to deal with. She was very courteous and knew about the selection. The store did not have the wallet in the color I wanted because of the Christmas/New Year sales so it was understandable. I went up to the 2nd floor to browse the rest of the selection. When I was ready to leave, I remembered that the Ferrari Boutique was close by but didn't know where exactly. So I asked a salesperson on the second floor the conversation went like this: Me: Hey buddy, where is the Ferrari store? Salesperson: (looks in my direction, stays quiet, looks me up and down, and slowly walks toward another salesperson) (he was about 3 feet away from me) Me: The Ferrari store? Salesperson: "You should say please." (At this point, I knew that this salesperson was having some kind of personal issue/meltdown so I pretended I didn't hear what he had told me. He then precedes to say "You should say please" about 3 more times within 15 seconds and even when I said to him a simple "Thank you," he proceeded to tell me again "You should say please." After this I simply just turned around and walked out of the store. After this experience, I kept asking myself whether it was something I did or said but no. I asked him a simple question in a friendly and totally respectful manner and was quick to say "thank you" a few seconds after he mumbled a few words thinking that he was giving me the location of the Ferrari store. I will be contacting LV corporate and/or this store's manager, and will only remove/edit this review when I know that something gets done regarding this matter. An employee like this should not be allowed to work at this caliber store and I really hope that he does not carry this pathetic attitude and/or personal issues with him in the workplace. I never got the salesman's name as I did not want to say another word to him, but he is an African-American man in his 30s-45s and is about 5'7-5'9. He was working on the second floor on the late afternoon of 1/1/2017.

This was the first Louis Vuitton store that makes you feel right at home. Leticia helped me find everything I wanted and she was extremely helpful and knowledgeable. I will definitely be back to make all of my purchases with Leticia, she's the best!!!

if possible I would not give any stars this store. I bought a pair of shoes in this shop after 7 days I bring to change because it makes my toe hurt a lot (only 1 times bring unique, shipping time spent 5 days), but a staff said I have used shoes can not be changed. If I do not use it, how do I know that my feet hurt. a store does not respect and take good care of customers. zero star

Horrible experience. We are all getting used to new normals but this was too much. Randi Morris-Green who apparently is a store director was extremely rude. I came to shop and spend money but treatment like that kills the taste. From the beginning she said what brings you here ? Probably want to buy a fridge in Louis Vuitton. After she said you can't separate. Listen I was with my wife. She wanted to look at ladies things and I wanted to look at men's. She said no. When I asked for another sales person she said no even other people offered to help and many sales people were available. No other client was escorted all the time. This is not a service you are used to in Louis Vuitton. I've been shopping this brand for many years but after treatment like that it will take time for me to return.

I am French designer and have been a client for over 25 years I never expected to be writing this low class bad review for Louis Vuitton in Aventura, starting with the manager this morning who's name didn't want to give me she treated me and my wife so rude after we came to exchange or return a $3200 purse I bought just few days ago The purse has a noticeable dent and they didn't want to do nothing about it!!! The manager Is a woman who's appeareance has lots to say when representing this kind of luxury handbag bad customer service WILL NEVER BUY AGAIN HERE

Elliot gave me excellent customer service. My wallet is out for repair which has taken several weeks; however in the meantime I went to get a status update and I was given a complimentary gift.

This stores customer service is awful! This is the second time I've left my wallet with them for repairs and they never called me to tell me it was ready to be picked up. When i asked the person helping me she basically said because they weren't charging me to repair it, they wouldn't bother to call me to say when it's ready. Her exact quote was "well we usually call to tell you how much it will cost to fix". So unless they can get money out of you, your thousand dollar wallet can sit in the factory for weeks. They also didn't bother to tell me that the factory was closed for the holidays and don't have any clue when it will re open. If I ever get my wallet back I will never come back here for an purchases again.

I had a very good time here the sales associate guy with black short hair was very helpful. I came in for a shoe and left with a whole outfit. I had a great conversation with him and his boss was next to him and she was really sweet too. Really made us feel welcome.

So let me just start with saying that the Louis Vuitton store was COMPLETE TRASH. I went to go to get my husbands shoes fixed and they were in very bad condition because of the quality. When I went to the Louis Vuitton store to get my husbands shoes fixed, they said they will try to fix it. I get a call a week later and they said that they won't be able to fix the shoe EVEN THO it had a life time warranty. I do not recommend going, if you want to waste your money on something there. I recommend going to another Louis Vuitton store. And let me also just add on as a sprinkle to the ice cream, the employees were also very unprofessional and weren't helpful at all. Okay I'm done.

The new store is two floors and amazing !! Went in to get a bag and no attitude wish I remembered the girls name that helped me. She was extremely friendly and knowledgeable. The store is amazing two levels every bag you can imagine !

Ladies, if you ever need any type of help ask for RITA! She is seriously one of the most kind hearted person I've ever met. She treats you with such respect & does not make you feel un welcomed. I've had to deal with other SA's (on the second level) that have made me feel very uncomfortable! But Rita, I can promise you she will take care of you! I love my SA & will never trade her she's the best!

So much Louis Vuitton. I've never had a bad experience at this store and for the price of their goods that's how it should be. Even if I am just looking they offer something to drink and take the time to show me or my wife any and everything. They are willing to order anything for you and even if it isn't right when they get, the employees are still friendly and willing to help you find an alternative. I pre-order a pair of derby shoes and when they arrived, I did not like them. The staff took the shoes and showed me other similar styles. No one cared that I did not get the shoes. Great customer service.

Every time I go into this Louis Vuitton I get the best service. Daniel helped me today and was so helpful. I will always buy my bags from this store!

Louis Vuitton and Aventura......what a match. Once upon a time...when Miami waterfront homes were $500,000 and LV was based out of the way in sleepy Bal Harbor Shops......life in Aventura was simple. But as Aventura expanded......and waterfront homes added an extra zero ($5 million).....LV built its new home in the 2nd phase of Aventura Mall with a lux 2-story elegance that easily competes with some of the finest LV's in the U.S. (Vegas is still home to my favorite LV...but Aventura is closer by about a 5 hour flight...so Aventura wins...lol) So...if your Doctor prescribes LV Retail Therapy...... simply take I95 to the Ives Dairy Exit....head East to Aventura Mall.....and turn right until you see the medication for your retail troubles. Ahhhhh....Louis Vuitton. Seriously though.....this location has done a wonderful job showcasing some of LV's finer styles.....and btw....if you want anything LV for a man.....Aventura is the only place for you (Boca Mall LV does not carry Men's items.) Close to the main entrance with Valet Parking available....LV is well situated in busy Aventura. In and out in no time. Well stocked Men's and Women's section.....great selection of shoes and belts for men.....and of course....an abundant lady's selection as well. Thanks to a very courteous staff.....and special thanks to Lucine (sales staff) who not only made sure our clothes were tailored and shipped on the date as promised.....but exceeded expectations with a follow-up phone call to make certain we received our clothes in time for our special event.....Thank you Lucine! Great location.....fine selection ...great staff!

I went to this store 2 days before Christmas to get a bag for my wife. The store was crowded I waited for this young lady to help me. I showed her what I wanted she went and got it, I liked it so I said I'll take it. She went off wrapped it up and I pulled out my card put it into a little black box put in my pin it said approve I handed it back and she said it didn't go through I did it again it said approve again she claimed she removed the card to fast. The young lady gave me my receipt and I was on my way. Later in that same evening I looked at my bank account and seen 2 purchases from Louis vuitton aventura 2 transaction 2 transaction numbers. I call the 800 number was on the phone 45 total minutes nothing happen then my bank they said 10 days it's faster if you go through the store sir is what the told me. Christmas eve I got a return call from the store manger she told me to provide all the info I had, i did that the day after Christmas in the store bank info and receipt. Another day (27th) store manger text me saying she emailed corporate all the info she waiting on them corporate finance department and spoon as she do she's going to contact me. Next day the 28th I get a text from store manger telling me that corporate said there was a double charge and to refund me my money, she apologized again for the inconvenience my I please have your cc# 3 digit code and expiration date. I was uncomfortable I must texting over this info but I did, that was at 2:03pm on the 28th. Today is the 30th I have not received any payment or reply text from the store manger or call. Today my wife is going to the store and return her original bag and find out what is going on with my refund. I will never shop at this store if you must have a LV go to bal habor or Bloomingdale's

Less than stellar service. Bag less than 30 days old, yet won't exchange. Even though tear in zipper is from a badly placed latch on cross body extension. Now have to wait 6 weeks for a bag repair on a purchase I only made 3 weeks ago.

When I walked in, I wasn't greeted. I assumed it was because it was busy. After waiting about 15-20mins someone finally greeted me. I was ready to leave but By that time I had chosen a purse and couldn't leave without it. Next Louis store was 45mins away so I bought it. Next time they won't be so lucky.

You would think that you paying a good amount of money for a brand name would bring you the best of the best customer service and the customer service ends up letting both me and my partner down but in ways that i would make sure to never come back to this location. We both came in at about 8:20 ( 35 mins more or less before closing) and we stand in line and let me be extremely clear *the guy watching the front SAW US WALKING INTO THE LINE*. We continue waiting patiently because yes we are in a weird time so their is measures in place but listen to this. It's 9:05 and the guy in the front approach's both me and my girlfriend and another guy behind us to tell us " well you guys did come into the line when we closed off the line " CLOSED OFF? You guys close at 9PM! not 8:20! and if you KNEW that we weren't supposed to be in line why make us wait 45 mins!!!!!!!!!!! where is the professionalism?! in complete honesty if the guy came to tell us look you guys can't make the line in time because we do close at 9pm we would've appreciated that and came back another day. But to make us wait knowing you would come to us with an ATTITUDE? is it our fault you were to busy talking and cracking jokes then to keep up with your job? i wish i got his name because i was in complete awe! we then told him well we aren't just waiting here for nothing there's a reason why we waited this whole time and let me mention we waited PATIENTLY because we do want to purchase something so then he goes " purchasing or not we are closing " i will be calling in to speak to higher management because that was something i have never experienced especially with brands like this. they end up letting us in and wait there's more!! store is half empty and we still had to wait 20 mins... and we saw two store employees completely free just standing and talking to eachother. HORRIBLE HORRIBLE HORRIBLE. Go to a place where they will APPRECIATE your business